windows update switching off getting cbs errors

iut044 · 01 Oct 2017

Windows update has been switching itself off originaly I tried https://support.microsoft.com/en-gb/...ate-components and Microsoft OneDrive - Access files anywhere. Create docs with free Office Online. and "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update" /v AUOptions /t REG_DWORD /d 0 / fsc config wuauserv start= auto. Windows update troubleshooter found a error and sfc /scannow found nothing . Link to CBS.zip Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

torchwood · 01 Oct 2017

Hi iut044,

upload link does not work
Screenshots and Files - Upload and Post in Seven Forums - Windows 7 Help Forums

Please run this repair tool, as youve been playing with registry keys it may take a while
Kb947821

copy/paste the results they will be in the CBS folder.

please also run this tool, copy/paste the output
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

Link now works!!

looks like Avast is the culprit - again AAAARGH

iut044 · 02 Oct 2017

Done

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
Windows Product ID: 00359-OEM-8992687-00249
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {22C5801B-A1FF-4E42-AE2B-56D12B6FFBFD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170810-1615
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{22C5801B-A1FF-4E42-AE2B-56D12B6FFBFD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-836157090-3517820964-1485988093</SID><SYSTEM><Manufacturer>LENOVO                          </Manufacturer><Model>IdeaPad Z370    </Model></SYSTEM><BIOS><Manufacturer>LENOVO    </Manufacturer><Version>4ACN33WW  </Version><SMBIOSVersion major="2" minor="6"/><Date>20110505000000.000000+000</Date></BIOS><HWID>DFD53007018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800249-02-1033-7601.0000-1752011
Installation ID: 003350856762294933967551627383730652996330096474811923
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FJQKD
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 02/10/2017 14:43:30

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:15:2017 16:56
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFYzbwtxOWSoWLcCmj2StjaLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            LENOVO        CB-01   
  FACP            LENOVO        CB-01   
  HPET            LENOVO        CB-01   
  BOOT            LENOVO        CB-01   
  MCFG            LENOVO        CB-01   
  SSDT            LENOVO        CB-01   
  SLIC            LENOVO        CB-01   
  SSDT            LENOVO        CB-01   
  SSDT            LENOVO        CB-01

Here is check sur

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-10-02 13:29

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI C Mark Deployment Missing    0x00000000    c!avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_49391d6d8244622b    x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_a338d8ea2df29efb    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_a338d8ea2df29efb    x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_a338d8ea2df29efb    
(f)    CSI C Mark Deployment Missing    0x00000000    c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_0b20a8ff883c3a4a    x86_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_1d37a43bbfe1dc9c    
(f)    CSI C Mark Deployment Missing    0x00000000    c!policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_ef17e13d91c55d96    amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_499a1b14d5902dfc    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..t.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_499a1b14d5902dfc    amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_499a1b14d5902dfc    
(f)    CSI C Mark Deployment Missing    0x00000000    c!policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_36c51814a641869c    x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_914751ebea0c5702    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..t.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_914751ebea0c5702    x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_914751ebea0c5702    
(f)    CSI C Mark Deployment Missing    0x00000000    c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_c373722873c01144    amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396    
(f)    CSI C Mark Deployment Missing    0x00000000    c!avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_020285fe6d6e0580    amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_56aba0211ca246c2    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_56aba0211ca246c2    amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_56aba0211ca246c2    
(f)    CSI C Mark Deployment Missing    0x00000000    c!policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_364e78aca69bba41    x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_962753dde6e08635    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..t.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_962753dde6e08635    x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_962753dde6e08635    
(f)    CSI C Mark Deployment Missing    0x00000000    c!avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_49afbcd581ea2e86    x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_9e58d6f8311e6fc8    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_9e58d6f8311e6fc8    x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_9e58d6f8311e6fc8    

Summary:
Seconds executed: 3222
 Found 14 errors
  CSI C Mark Deployment Not Marked Total count: 6
  CSI C Mark Deployment Missing Total count: 8

torchwood · 02 Oct 2017

Hi iut044,

can you confirm which AV your currently running,
If its Avast please uninstall it for the moment, if not had you had it on your machine.
if you uninstall it DO SO in Safe mode
reboot
run
SURT again post the reults.

I do have a fix but want to make sure uninstalling it doesnt changes anything

please download this program to your DESKTOP
Farbar Recovery Scan Tool Download
copy/paste the 2 logs

Roy

iut044 · 02 Oct 2017

Yes I had avast installed and unistalled it in safe mode following your request. Having to attach files due to many characters.

torchwood · 02 Oct 2017

Hi iut044,

Thanks for that,

Now please place the attached file on your DESKTOP

.
both FRST and fixlist should both be on your desktop
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

once completed please run SURT and post the log

Roy

torchwood · 02 Oct 2017

OOOPS

slight error

the attached file should only have >>1<< .txt extension just rename it

Roy

iut044 · 02 Oct 2017

done that .

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-10-02 19:51

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 2214
 No errors detected

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-10-02 16:44

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI C Mark Deployment Missing    0x00000000    c!avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_49391d6d8244622b    x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_a338d8ea2df29efb    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_a338d8ea2df29efb    x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_a338d8ea2df29efb    
(f)    CSI C Mark Deployment Missing    0x00000000    c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_0b20a8ff883c3a4a    x86_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_1d37a43bbfe1dc9c    
(f)    CSI C Mark Deployment Missing    0x00000000    c!policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_ef17e13d91c55d96    amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_499a1b14d5902dfc    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..t.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_499a1b14d5902dfc    amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_499a1b14d5902dfc    
(f)    CSI C Mark Deployment Missing    0x00000000    c!policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_36c51814a641869c    x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_914751ebea0c5702    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..t.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_914751ebea0c5702    x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_914751ebea0c5702    
(f)    CSI C Mark Deployment Missing    0x00000000    c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_c373722873c01144    amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396    
(f)    CSI C Mark Deployment Missing    0x00000000    c!avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_020285fe6d6e0580    amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_56aba0211ca246c2    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_56aba0211ca246c2    amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_56aba0211ca246c2    
(f)    CSI C Mark Deployment Missing    0x00000000    c!policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_364e78aca69bba41    x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_962753dde6e08635    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..t.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_962753dde6e08635    x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_962753dde6e08635    
(f)    CSI C Mark Deployment Missing    0x00000000    c!avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_49afbcd581ea2e86    x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_9e58d6f8311e6fc8    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_9e58d6f8311e6fc8    x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_9e58d6f8311e6fc8    

Summary:
Seconds executed: 1925
 Found 14 errors
  CSI C Mark Deployment Not Marked Total count: 6
  CSI C Mark Deployment Missing Total count: 8


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-10-02 19:51

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 2214
 No errors detected

torchwood · 02 Oct 2017

Hi iut044,

That looks good should update now.

Up to you if you want to reinstall Avast, other free ones available,

Roy