Windows Won't Update - Error Code 80073701


  1. Posts : 4
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    Windows Won't Update - Error Code 80073701


    I have Win7 Pro 64 bit and the Windows update keeps failing to install one important update.

    The update is:

    2017-09 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4038777)

    The update fails when I initiate the update, and it also tries (but fails) to update on shutdown. The error code is: 80073701

    I have followed all of the suggestions found here and elsewhere on the internet, but still no go.

    The CheckSUR.log and CheckSUR.persist.log files may explain what the problem is, but I don't know what to do with the info.

    Would someone please take a look at the log files (attached) and tell me what it means?

    Thank you for any help you can provide.

    --Mark
    Windows Won't Update - Error Code 80073701 Attached Files
      My Computer


  2. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    Hi sevenuser264,

    You have quite a few previous updates that do not appear to have correctly installed.
    I do not have those required cat/mum files to correct it.

    Your best bet is the Sysnative forum, they have a huge archive of these type of files.
    they will require you to run thier tool
    http://www.sysnative.com/niemiro/apps/SFCFix.exe
    include the logs you provide here as well.

    Roy
      My Computer


  3. Posts : 4
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Hi Roy,

    Thanks for your help, I'll check out sysnative.com.

    Thanks again,
    Mark
      My Computer


 

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