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Windows 7: TruestedInstaller.Exe starts by itself (AutoUpdate is OFF)

05 Nov 2017   #1

windows 7
TruestedInstaller.Exe starts by itself (AutoUpdate is OFF)

Hello all
I have an interesting problem. TrustedInstaller tries to Install different language packs itself altough windows update is OFF and I do NOT give any order or install any program to do such a thing.
It extremely slows the PC. It causes a lot of freeze. By the way imposible to be a virus, I am using nod32
Here one of the event viewer logs:

Error 0x80010108
Message Language cancelled on account of Cbs failure
Language pt-BR

So I after shut down pc, It gets message "configuring PC please do not shut down".
Do you thing what is the reason. It

My System SpecsSystem Spec
05 Nov 2017   #2

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Scop,

unusual message about CBS - means disconnected, are you using a domain server to update

please run these tools
copy/paste the output

the log for this is here
C >> Windows >> logs >> CBS ... Checksur and SURT.

TrustedInstaller is used by many services, not just updates.
the other thing looks like you requested the language pack before turning updates OFF

My System SpecsSystem Spec
05 Nov 2017   #3

windows 7

I uploaded CBS and checksur.persist

Attached Files
File Type: log CheckSUR.persist.log (11.4 KB, 2 views)
My System SpecsSystem Spec

05 Nov 2017   #4

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Scop,

its more than that 1 language update thats failing/corrupt.
where did you get your install media

need to see the output from the other tool

My System SpecsSystem Spec
05 Nov 2017   #5

windows 7

windows installed in laptop. The problem occuring approximately for 1 or 2 years. I could not see before 2 year event log as viewer deletes the past. here it is:

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {073A9B7D-704F-4AB8-9DF2-30EB77467475}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170810-1615
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{073A9B7D-704F-4AB8-9DF2-30EB77467475}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-4187911920-473631790-3612667618</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>K53SD</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K53SD.202</Version><SMBIOSVersion major="2" minor="6"/><Date>20111102000000.000000+000</Date></BIOS><HWID>28003807018400FE</HWID><UserLCID>041F</UserLCID><SystemLCID>041F</SystemLCID><TimeZone>Türkiye Standart Saati(GMT+03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Yazılım lisans hizmeti sürümü: 6.1.7601.17514

Ad: Windows(R) 7, HomePremium edition
Açıklama: Windows Operating System - Windows(R) 7, OEM_SLP channel
Etkinleştirme Kimliği: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Uygulama Kimliği: 55c92734-d682-4d71-983e-d6ec3f16059f
Uzatılmış PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
Yükleme Kimliği: 098432110992130482965111041024735843699935456032147196
İşlemci Sertifikası URL'si:
Makine Sertifikası URL'si:
Kullanım Lisansı URL'si:
Ürün Anahtarı Sertifikası URL'si:
Kısmi Ürün Anahtarı: 9YQTR
Lisans Durumu: Lisanslı
Kalan Windows yeniden etkinleştirme sayısı: 1
Güvenilen saat: 05.11.2017 22:17:02

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:14:2017 23:13
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			_ASUS_		Notebook
  FACP			_ASUS_		Notebook
  DBGP			_ASUS_		Notebook
  HPET			_ASUS_		Notebook
  MCFG			_ASUS_		Notebook
  ECDT			_ASUS_		Notebook
  SLIC			_ASUS_		Notebook
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
My System SpecsSystem Spec
06 Nov 2017   #6

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Scop,

have you installed any language packs on your system.
As your running Home premium only the default language is allowed

please download the current IE11 from here
(if you do not want/use IE11 you can uninstall it later)

follow this link
Internet Explorer 11 - Uninstall in Windows 7 - Windows 7 Help Forums

After rebooting please install IE11

run updates


rerun KB947821
post the output

My System SpecsSystem Spec
06 Nov 2017   #7

windows 7

Its already installed. I do not use it. Also I did not install any language packs. Should I uninstall IE11
My System SpecsSystem Spec
06 Nov 2017   #8

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Scop,

yes please,

then reboot and reinstall from the link i gave.


rerun kb947821

post the logs.

My System SpecsSystem Spec
18 Nov 2017   #9

windows 7

Probably you had the point. I uninstalled İE11. While uninstalling from command window, It deleted some language files. I will send log files as soon as kb947821 finishes
My System SpecsSystem Spec
19 Nov 2017   #10

windows 7

here the CBS log. Failed to attach, why have so big space
CBS.log - Google Drive
My System SpecsSystem Spec

 TruestedInstaller.Exe starts by itself (AutoUpdate is OFF)

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