Windows Update error 80070490

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  1. Posts : 11
    Windows 7 Ultimate x64
       #1

    Windows Update error 80070490


    I get a 80070490 error while Windows update is trying to install KB4022719(June 13, 2017 monthly rollup) and KB2962872(MS14-037: Security update for Internet Explorer)

    Here are the following things that I have tried so far.

    Ran Windows Update Troubleshooter
    Cleared all files in C:\Windows\SoftwareDistribution
    Cleared all files in %systemroot%\system32\catroot2
    Cleared all files in %ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\
    Ran sfc /scannow
    Ran chkdskc c: /f
    regsvr32 /s.exe atl.dll
    regsvr32 /s.exe urlmon.dll
    regsvr32 /s.exe mshtml.dll
    regsvr32 /s.exe shdocvw.dll
    regsvr32 /s.exe browseui.dll
    regsvr32 /s.exe jscript.dll
    regsvr32 /s.exe vbscript.dll
    regsvr32 /s.exe scrrun.dll
    regsvr32 /s.exe msxml.dll
    regsvr32 /s.exe msxml3.dll
    regsvr32 /s.exe msxml6.dll
    regsvr32 /s.exe actxprxy.dll
    regsvr32 /s.exe softpub.dll
    regsvr32 /s.exe wintrust.dll
    regsvr32 /s.exe dssenh.dll
    regsvr32 /s.exe rsaenh.dll
    regsvr32 /s.exe gpkcsp.dll
    regsvr32 /s.exe sccbase.dll
    regsvr32 /s.exe slbcsp.dll
    regsvr32 /s.exe cryptdlg.dll
    regsvr32 /s.exe oleaut32.dll
    regsvr32 /s.exe ole32.dll
    regsvr32 /s.exe shell32.dll
    regsvr32 /s.exe initpki.dll
    regsvr32 /s.exe wuapi.dll
    regsvr32 /s.exe wuaueng.dll
    regsvr32 /s.exe wuaueng1.dll
    regsvr32 /s.exe wucltui.dll
    regsvr32 /s.exe wups.dll
    regsvr32 /s.exe wups2.dll
    regsvr32 /s.exe wuweb.dll
    regsvr32 /s.exe qmgr.dll
    regsvr32 /s.exe qmgrprxy.dll
    regsvr32 /s.exe wucltux.dll
    regsvr32 /s.exe muweb.dll
    regsvr32 /s wudriver.dll
    regsvr32 /s.exe wuwebv.dll
    regsvr32 /s winhttp.dll
    Ran "fsutil resource setautoreset true C:"
    Ran System Update Readiness tool.
    Uninstalled .Net Framework 4.6.1 using the .Net cleanup tool and reinstalled.

    The ChecSUR.log is as follows and I have attached the CBS.log


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2017-11-11 14:48

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 601
    No errors detected

    =================================
    System Specifications:

    Dell Optiplex 3040
    Windows 7 Pro x64
    Intel i5-6500 processor
    8GB memory
    Last edited by KAugsburger; 12 Nov 2017 at 12:34. Reason: Adding system specifications
      My Computer


  2. Posts : 1,618
    Win7 Home Premium x64 W10Pro&Home
       #2

    You may not receive responses unless you fill out your system specs in your profile. Info about your computer model, cpu brand and model, installed memory etc.
      My Computer


  3. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #3

    I have updated the original post with the computer model number, processor, and version of Windows for the machine that I am inquiring about.
      My Computer


  4. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #4

    Hi KAugsburger,

    can you post the cbs log,
    and run these tools, copy/paste the output for both
    http://go.microsoft.com/fwlink/?LinkID=52012
    http://www.sysnative.com/niemiro/apps/SFCFix.exe

    Roy
      My Computer


  5. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #5

    I have attached the CBS.log after running SFCFix


    I have included the output from the MGA diagnostic tool below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {284F4873-ADB6-4E4C-82EE-C2B8C3F41E97}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.170512-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{284F4873-ADB6-4E4C-82EE-C2B8C3F41E97}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-709947874-3165255298-3320918020</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 3040</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.4.3</Version><SMBIOSVersion major="2" minor="8"/><Date>20160506000000.000000+000</Date></BIOS><HWID>DF363007018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CBX3 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7601.0000-0762016
    Installation ID: 003040282076179302470796561923140666420986941325941282
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 11/12/2017 10:24:35 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:11:2017 13:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAln3+pabMmhM2KHiEKgJObQjbqGjRKfRS

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL CBX3
    FACP DELL CBX3
    DBGP INTEL
    HPET DELL CBX3
    BOOT DELL CBX3
    MCFG DELL CBX3
    FPDT DELL CBX3
    FIDT DELL CBX3
    SSDT SataRe SataTabl
    SSDT SataRe SataTabl
    UEFI
    LPIT INTEL SKL
    SSDT SataRe SataTabl
    SSDT SataRe SataTabl
    SSDT SataRe SataTabl
    SSDT SataRe SataTabl
    DBG2 INTEL
    SSDT SataRe SataTabl
    SSDT SataRe SataTabl
    MSDM DELL CBX3
    SLIC DELL CBX3
    ASF! INTEL HCG
      My Computer


  6. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #6

    Hi

    Can you confirm there is a COA sticker on this comp.
    There appear to be some anomolies within the report
    When did it first go non genuine, (its done it twice)

    please post the other 2 logs

    Roy
      My Computer


  7. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Here is the log from SFCFix

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2017-11-12 10:28:21.529
    Microsoft Windows 7 Service Pack 1 - amd64
    Not using a script file.




    AutoAnalysis::
    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.




    Successfully processed all directives.



    Failed to generate a complete zip file. Upload aborted.


    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2017-11-12 10:35:37.899
    ----------------------EOF-----------------------
    I have attached the CBS.log file.
    Attachment 401685

    There is only 1 rearm remaining because Windows was installed from our corporate image. It is normal for the count to go down after you sysprep the reference machine. I am unaware of any issues this machine has had with activation since it was imaged.
      My Computer


  8. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #8

    Hi

    This is gonna take a while, its a big ol file and allthough after findind the first failure/error does not mean its been successfull further down the line

    so far from the CBS there are at least 13 missing packages from half a dozen updates

    Do you or your system admin know how to extract packages and then insert them??
    Cant see any GPO restrictions so it could be you


    Roy
      My Computer


  9. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #9

    I can extract the MSU files if I can figure out which ones that I need to extract.
      My Computer


  10. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #10

    Hi

    Finally got thru it

    there are 31 updates that are only partially installed, and over 100 packages within them have failed.

    However the root of the problem could be this,

    Failed to find file: amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.18524_none_5fab5bb4ff4130dd\MsSpellCheckingFacility.exe [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

    I do not have a copy of this file folder, if you have another comp that you could copy/import it from and to it may well let you update


    Roy
      My Computer


 
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