Windows Update KB4048957 were not installed


  1. akluch
    Posts : 6
    Windows 7 Ultimate x64 SP1
       New #1

    Windows Update KB4048957 were not installed


    I tried to install KB4048957 both via Windows Update and running MSU and got same error: "KB4048957 were not installed."

    I looked at CBS.log (attached) and there's one thing which brought my attention:

    Code:
    2017-11-17 08:20:59, Info                  CSI    TURE_AMD64 (9), Culture = [l:10{5}]"it-IT", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0xa0c8248
  Stage (1): flags: 8 app: [Microsoft-Windows-InetRes-Adm.Resources, Version = 11.2.9600.18837, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"it-IT", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0xa0c8488
2017-11-17 08:20:59, Error                 CSI    000010ba@2017/11/17:16:20:59.454 (F) d:\w7rtm\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [102]"amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_11.2.9600.18792_da-dk_1ddcf4529c7bc77e"[gle=0x80004005]
2017-11-17 08:21:00, Error                 CSI    000010bb (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #2869927# from CCSDirectTransaction::OperateEnding at index 0 of 256 (0x0000000000000100) operations, disposition 0[gle=0xd015001a]
2017-11-17 08:21:00, Error                 CSI    000010bc (F) HRESULT_FROM_WIN32(14098) #2863156# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x32c4e10, mp = @0x32c5610, disp = 0)[gle=0x80073712]
2017-11-17 08:21:00, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2017-11-17 08:21:00, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2017-11-17 08:21:00, Info                  CSI    000010bd@2017/11/17:16:21:00.421 CSI Transaction @0x109b370 destroyed
2017-11-17 08:21:00, Info                  CBS    Perf: Resolve chain complete.
2017-11-17 08:21:00, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
    I looked for "amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_11.2.9600.18792_da-dk_1ddcf4529c7bc77e" everywhere: in registry, files - can't find it.

    I also ran CheckSur (SURT) tool - no issues

    Appreciate your help, thank you very much in advance.
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  3. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #2

    Hi akluch,

    that file is part of IE11.

    there are other errors showing in the CBS folder.

    please run this tool copy/paste the ouput.

    http://go.microsoft.com/fwlink/?LinkID=52012

    Roy
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  4. akluch
    Posts : 6
    Windows 7 Ultimate x64 SP1
    Thread Starter
       New #3

    torchwood said:
    Hi akluch,

    that file is part of IE11.

    there are other errors showing in the CBS folder.

    please run this tool copy/paste the ouput.

    http://go.microsoft.com/fwlink/?LinkID=52012

    Roy
    Hi Roy,
    Thank you very much for your wish to help. Here's output from the tool:
    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WRX64-MFY8K-4XWWM
Windows Product Key Hash: VUKj0h5lw4WKqXgywe0rcT+woE8=
Windows Product ID: 00426-964-3878977-85736
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {23E12180-CAED-444F-B9DE-A89FFD939CF8}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170913-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{23E12180-CAED-444F-B9DE-A89FFD939CF8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4XWWM</PKey><PID>00426-964-3878977-85736</PID><PIDType>5</PIDType><SID>S-1-5-21-2182798339-3262565001-225790407</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8570w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68IAV Ver. F.66</Version><SMBIOSVersion major="2" minor="7"/><Date>20170713000000.000000+000</Date></BIOS><HWID>95853E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-964-387897-00-1033-7601.0000-1612017
Installation ID: 015365627751071366860225681980833751309192209566923484
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4XWWM
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 11/17/2017 5:11:28 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAACAAAABAABAAEA1gQCimosxM1kRMqh/hH21iKMTCy2+0SPlmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		176B    
  FACP			HPQOEM		176B    
  HPET			HPQOEM		176B    
  MCFG			HPQOEM		176B    
  TCPA			HPQOEM		176B    
  SSDT			HPQOEM		SataAhci
  SSDT			HPQOEM		SataAhci
  SLIC			HPQOEM		SLIC-MPC
  FPDT			HPQOEM		176B    
  BGRT			HPQOEM		176B    
  SSDT			HPQOEM		SataAhci
  SSDT			HPQOEM		SataAhci
  SSDT			HPQOEM		SataAhci
  DMAR			INTEL 		SNB 
  ASF!			HPQOEM		176B
    Last edited by Brink; 17 Nov 2017 at 20:57. Reason: code box
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  6. akluch
    Posts : 6
    Windows 7 Ultimate x64 SP1
    Thread Starter
       New #4

    One more thing. I checked this file/folder in question from CBS.log - amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_11.2.9600.18792_da-dk_1ddcf4529c7bc77e .
    So I looked at this key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_da-dk_9b74a80231f3b424\11.2, two last REG_BINARY values there are:
    11.2.9600.18449 and 11.2.9600.18792.
    Now I looked at %SYSTEMROOT%\winsxs and found:
    amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_11.2.9600.18449_da-dk_1df7c32c9c68a85f - there
    amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_11.2.9600.18524_da-dk_1deb64949c72117d - there, but not it the registry key I mentioned above.
    amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_11.2.9600.18816_da-dk_1dc9c6f69c8b7f3b - there, but not it the registry key I mentioned above.
    And there's no amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_11.2.9600.18792_da-dk in winsxs, but there's corresponding value in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_da-dk_9b74a80231f3b424\11.2, value 11.2.9600.18792, REG_BINARY 01. Also HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_da-dk_9b74a80231f3b424\11.2. value (Default) is 11.2.9600.18792
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  7. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #5

    Hi Akluch,

    Lets try the easy steps first

    Uninstall then re-install
    option1

    from Control Panel >> programmes and features >> turn features on/off (top left)
    anew smaller box will appear UNHECK IE11
    REBOOT
    now back to features RE check IE11
    REBOOT

    option2
    completlely uninstall IE11, (note will rollback IE to last version)
    see screenshot


    Roy
    Attached Thumbnails Attached Thumbnails Windows Update KB4048957 were not installed-ie11-remove.png  
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  8. akluch
    Posts : 6
    Windows 7 Ultimate x64 SP1
    Thread Starter
       New #6

    Hi Roy,
    I tried all that - unfortunately it didn't rollback to the previous (IE10/IE9/IE8) version. Also, those mum files are still there (and I run the exact command you quoted - as Administrator).
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  10. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #7

    Hi Akluch,

    never heard of the CMD remove IE to fail before, possibly something else must be getting in the way.

    can you please run the following
    KB947821, a repair tool.

    REBOOT

    If that fails
    then run this tool
    http://www.sysnative.com/niemiro/apps/SFCFix.exe

    copy/paste the output

    Roy
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  11. akluch
    Posts : 6
    Windows 7 Ultimate x64 SP1
    Thread Starter
       New #8

    torchwood said:
    Hi Akluch,

    never heard of the CMD remove IE to fail before, possibly something else must be getting in the way.

    can you please run the following
    KB947821, a repair tool.

    REBOOT

    If that fails
    then run this tool
    http://www.sysnative.com/niemiro/apps/SFCFix.exe

    copy/paste the output

    Roy
    Results from CheckSUR.log:
    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2017-11-18 12:00

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 2125
    No errors detected
    Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.
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  12. akluch
    Posts : 6
    Windows 7 Ultimate x64 SP1
    Thread Starter
       New #9

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2017-11-18 13:07:20.564
    Microsoft Windows 7 Service Pack 1 - amd64
    Not using a script file.




    AutoAnalysis::
    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.




    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2017-11-18 13:08:27.840
    ----------------------EOF-----------------------
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  13. Bill Jenkins
    Posts : 1
    Windows 7
       New #10

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