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Windows 7: Update fail - error 80073701

16 Dec 2017   #1
redoak

Windows 7 Home Premium x64
 
 
Update fail - error 80073701

The recent KB4054518 update has failed repeatedly on my machine with error 80073701. I searched, and tried the various incantations suggested, but no joy. I really don't know what to try next - any suggestions?

(Windows 7 SP1 Home Premium, updated through November.)

TIA...


My System SpecsSystem Spec
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17 Dec 2017   #2
redoak

Windows 7 Home Premium x64
 
 

Just a bit of followup, in case this is a clue:

When I boot to Windows, a command line window is open on the desktop, running a program called C:\Windows\system32\CompatTelRunner.exe

I stays there for several minutes, with no indication of anything going on, then disappears. How weird.
My System SpecsSystem Spec
17 Dec 2017   #3
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Redoak,

Please run the SURT update KB947821, post the log
c >> windows >> logs >> cbs ... SURT

The compatelrunner command line tells me its searching for drivers.


Roy
My System SpecsSystem Spec
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17 Dec 2017   #4
redoak

Windows 7 Home Premium x64
 
 

Thanks for your reply. I ran the update, but there was no log named SURT. I have attached CheckSUR.log - hope that is what you need...




Quote   Quote: Originally Posted by torchwood View Post
Hi Redoak,

Please run the SURT update KB947821, post the log
c >> windows >> logs >> cbs ... SURT

The compatelrunner command line tells me its searching for drivers.


Roy


Attached Files
File Type: log CheckSUR.log (64.7 KB, 3 views)
My System SpecsSystem Spec
17 Dec 2017   #5
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Redoak,

Quite a few missing files there,
I havn't got them all. Please shoot over to the Sysnative forum. They will have them please post the Checksur log and the results of thier own tool
http://www.sysnative.com/niemiro/apps/SFCFix.exe


Roy
My System SpecsSystem Spec
17 Dec 2017   #6
redoak

Windows 7 Home Premium x64
 
 

Thanks for your guidance! How do you suppose the files went missing? This is an installation of Win7 that's been going without a hiccup for over 4 years.

I will check out the Sysnative forum...

Thanks again for you help!


Quote   Quote: Originally Posted by torchwood View Post
Hi Redoak,

Quite a few missing files there,
I havn't got them all. Please shoot over to the Sysnative forum. They will have them please post the Checksur log and the results of thier own tool
http://www.sysnative.com/niemiro/apps/SFCFix.exe


Roy
My System SpecsSystem Spec
18 Dec 2017   #7
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

Hi Redoak,

I've been on an endeavor to collect a substantial repository of files for replacement purposes. 180,000+ and growing. I can check to see what I have and obtain the rest if you wish. Let me know.

I downloaded your CheckSUR log & I have all your missing files!
My System SpecsSystem Spec
20 Dec 2017   #8
redoak

Windows 7 Home Premium x64
 
 

Hey thanks Snick! I think that's a really worthwhile project, and will keep it in mind for future reference. In the meantime, I went to Sysnative, and just a while ago got everything sorted out.

Just a brief testimonial - Sysnative was very good to work with. You sort of get a case worker. You get clear instructions - try this, post the results, try this... Rapid turnaround. And results. I can recommend their service wholeheartedly. I was even moved to send a donation.

So I will mark this thread 'solved'. But I will keep your collection of files in mind, Snick!

- redoak
My System SpecsSystem Spec
29 Dec 2017   #9
ranchomirage

W10, 8.1
 
 

They were able to get you all of the files you needed?
My System SpecsSystem Spec
Reply

 Update fail - error 80073701




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