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Windows 7: Can't Get Windows Updater to Work

05 Jan 2018   #1
baumgrenze

Win 7 Pro 64
 
 
Can't Get Windows Updater to Work

I'm concerned by the Spectre and Meltdown news. I realized I've not seen any Windows Updater messages for a while.

I ran a Belarc Advisor profile yesterday and it tells me that I'm missing some Security Updates. I also updated my 'free' version of Avast since MS warns that AV software must be up-to-date for their patch to install and work. Here's what Belarc reported re Security:

Hotfix Id Severity Description (click to see security bulletin)
EOL-Adobe End of Life Adobe Acrobat 8.1.0.137 is vulnerable and no security updates are provided by the vendor
Q4052978 Critical Microsoft security update (KB4052978)
Q4054521 Important Microsoft security update (KB4054521)

I tried running Windows Update and it reported that I might have to reboot. Here is the verbatim 'error message.'

"Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer."

I rebooted and got the same behavior.

I checked and I had this option chosen:

"Check for updates but let me choose whether to download and install them."

After this fresh reboot with nothing else running I found could change it to

"Download updates but let me choose whether to install them."

but when I clicked on "OK" nothing seemed to happen.

I am not seeing any Windows Update Error Messages with Names/Numbers. The program just seems 'broken.'

Should I still install and run SURT?

As an alternative can I safely remove Windows Updater in Add/Remove Programs?

How difficult will it be for me to reinstall it?

The Win7 X64 I am running has a legitimate, purchased license but it was installed from a downloaded ISO file, so I do not have 'disks from the vendor' on which to find programs to reinstall.

My System Specs are available.

thanks
baumgrenze


My System SpecsSystem Spec
.
06 Jan 2018   #2
FreeBooter

Windows 10 Pro x64
 
 

Please try below programs one at time.

Download and run the Windows Update Troubleshooter.
https://support.microsoft.com/en-us/...troubleshooter


Automatically reset Windows Update components
https://support.microsoft.com/en-us/kb/971058

Automatically reset Windows Update components
Fix Windows Update by Ramesh Kumar and save to your Desktop.
(Click on the hard drive icon with a downward arrow).


You can also use my batch script to repair most common Windows Update errors.



Restart your device and check for updates.


Attached Files
File Type: zip ResetWindowsUpdateComponents.zip (46.3 KB, 5 views)
My System SpecsSystem Spec
06 Jan 2018   #3
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi baumgrenze,,,

Your problem started about a moth ago, MS issued a duff certificate.
Follow the instructions in this thread, >>post#9<<, follow it EXACTLY

Windows Update service not running - Windows 7 Help Forums

As for the Belarc report
Security only updates are NOT cumulative, install the missing ones
As for Acrobat as its no longer supported it is classified as a potential security risk, uninstall it -

Notes
if your using IE11 or Edge some of the Meltdown fix's are included in the latest Cumulative update, so it needs to be installed.
OEM's should be providing Bios updates shortly, i have seem some of thier post in this regard, but i dont know how far back they will go - im not expecting to see one for my comp built 2009.
Intel have also issued a system checker
Intel-SA-00086 Detection Tool
furter info about it here
Windows Client Guidance against speculative execution vulnerabilities - Windows 7 Help Forums


Roy



Roy
My System SpecsSystem Spec
.

08 Jan 2018   #4
baumgrenze

Win 7 Pro 64
 
 
Thank You Roy!!!

Thank you Roy for the straightforward solution of resetting the clock so that Windows Update would run. In my searching for a solution I did not see that Microsoft admitted their mistake and offered your solution. The troubleshooter features of Win7/Pro x64 did not suggest this either.

It did find 37 "Video hardware errors" where each instance included sysdata.xml
WERInternalMetadata.xml

andthen a series of files (sorted in Excel) which look similar



WD-20160204-1520.dmp
WD-20160407-1657.dmp
WD-20160429-1047.dmp
WD-20160605-1606.dmp
WD-20160617-0926.dmp
WD-20160628-1044.dmp
WD-20160704-2041.dmp
WD-20160721-1627.dmp
WD-20160805-1816.dmp
WD-20160819-2037.dmp
WD-20160828-1509.dmp
WD-20160829-1807.dmp
WD-20160901-1741.dmp
WD-20160903-1356.dmp
WD-20160911-2000.dmp
WD-20160913-1858.dmp
WD-20160916-1430.dmp
WD-20160925-2008.dmp
WD-20161015-2117.dmp
WD-20161020-2117.dmp
WD-20161020-2117-01.dmp
WD-20161025-1948.dmp
WD-20161026-1820.dmp
WD-20161029-1858.dmp
WD-20161127-1127.dmp
WD-20161203-2025.dmp
WD-20161227-0855.dmp
WD-20170418-0848.dmp
WD-20170523-0838.dmp
WD-20170701-1258.dmp
WD-20170705-0922.dmp
WD-20170807-0828.dmp
WD-20171009-0915.dmp
WD-20171014-1330.dmp
WD-20171015-0918.dmp

I do not appear to be having any video related problems. Does this look familiar?


Thanks again,
baumgrenze
My System SpecsSystem Spec
11 Jan 2018   #5
subyroo

Windows 7 Ultimate 64 bit SP1
 
 

You can also try the following, it worked for my brother yesterday.

Q: Windows Update cannot currently check for updates because the service is not running


A.
Click Start
Type: cmd
Right click on cmd in start menu and select 'Run as Administrator'
Type: net stop wuauserv
Hit Enter
Type: ren c:\windows\SoftwareDistribution softwaredistribution.old
Hit Enter
Type: net start wuauserv
Hit Enter
Type: exit
Hit Enter

Attempt to download updates
My System SpecsSystem Spec
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 Can't Get Windows Updater to Work




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