Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows cannot search for updates, error 800B0100

16 Feb 2018   #1
avnwarrior

Windows 7 Ultimate 32bit
 
 
Windows cannot search for updates, error 800B0100

When I try to update, and when I tried to install a standalone download of Win7 SP1, it always displays the error code 800B0100. I need help! I'm stumped. Ran CheckSUR and the results are in CBS.zip (attached). HP Pavillion Win 7 Ultimate 32bit.

FYI: This is a "hand-me-down" computer that is a few years old. Got it for free though, so can't argue with that. This is the only issue I'm having with it. I say that to say this -- it has an upgraded OS (came with Vista), but I don't have the Win 7 disks. Not sure any of that is relevant, but hey, you never know.




Attached Thumbnails
Windows cannot search for updates, error 800B0100-update.png  
Attached Files
File Type: zip CBS.zip (3.23 MB, 3 views)
My System SpecsSystem Spec
.
16 Feb 2018   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi AVNWarrior,

please run this tool, copy/paste the output.


http://go.microsoft.com/fwlink/?LinkID=52012


Roy
My System SpecsSystem Spec
17 Feb 2018   #3
avnwarrior

Windows 7 Ultimate 32bit
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {6F4379CB-ABD1-4608-8D04-0D666B7ED387}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7600.win7_gdr.150318-1623
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Disabled
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6F4379CB-ABD1-4608-8D04-0D666B7ED387}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3911386669-3983587480-1938360596</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.59 </Version><SMBIOSVersion major="2" minor="4"/><Date>20081125000000.000000+000</Date></BIOS><HWID>40B93607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>67854F95B38E586</Val><Hash>u70/AVD1Au4vKpZYl5fPET2YVw8=</Hash><Pid>89388-707-2307556-65380</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7600.0000-0422018
Installation ID: 011394795291621132905070978131675581954531984366532021
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2/17/2018 7:27:27 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAEABgABAAIAAAABAAAAAgABAAEAeqgaKmDu1nVweiyjkiQ8XkaD5p46WsR9VCZWVf4qKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP 30CC
FACP HP 30CC
HPET HP 30CC
BOOT HP 30CC
MCFG HP 30CC
TMOR HP 30CC
SLIC _ASUS_ Notebook
SSDT HP 30CC
SSDT HP 30CC
SSDT HP 30CC
SSDT HP 30CC
SSDT HP 30CC
My System SpecsSystem Spec
.

17 Feb 2018   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi avnwarrior,

Suspect MS has picked on the fact your runnng a Non-Genuine OS.

HP laptop with an Acer Product key

As this forum does not support piracy no further help can be provided until a genuine product is being used

Roy.
My System SpecsSystem Spec
17 Feb 2018   #5
avnwarrior

Windows 7 Ultimate 32bit
 
 

Huh. Well as stated above, I received the computer in this configuration. I appreciate the prompt feedback and willingness to help.

Out of sheer curiosity, could you explain to me how you got to that conclusion?
My System SpecsSystem Spec
17 Feb 2018   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi avnwarrior
quite an easy spot heres just a couple, there are more

SLIC _ASUS_ Notebook

and the product key in use is for a Factory computer built later than july 2009

Date>20081125

Roy
My System SpecsSystem Spec
17 Feb 2018   #7
avnwarrior

Windows 7 Ultimate 32bit
 
 

Thanks again!
My System SpecsSystem Spec
Reply

 Windows cannot search for updates, error 800B0100




Thread Tools




Similar help and support threads
Thread Forum
Windows Update ERROR 800B0100 while trying to install 7 updates
I have laptop running Windows 7 x86 Pro. I am getting the error 800B0100 when trying to install necessary windows updates. I just ran SFC /SCANNOW I uploaded the CBS log in a zip on my Google Drive below. Thank you so much in advanced for helping!!!
Windows Updates & Activation
Error 800B0100 when doing Windows Updates
Whenever I do any windows update I get error 800B0100. The one exception is for security definition updates - those go through fine. Before I found this site I've tried system update readiness tool, check disk, Windows Update Troubeshooter, DISM, and sfc, none have helped so far. Based on this...
Windows Updates & Activation
Error 800B0100 with Windows 7 Updates
Hello Hello I have a Vaio VPCSA2GGX running Win 7 SP1 x64 I am getting error 800B0100 when I try and install 1. Hotfix for Windows (KB2496898) 2. Security Update for Windows (KB2978742) 3. Security Update for Windows 7 for x64-based Systems (KB3000061) I have run SURT and see...
Windows Updates & Activation
Windows updates fail, error 800B0100
Hi, i need some help. recently i have been getting problems with my computer. The first problem is that the windowsfeatures.exe is blank and i cannot install all my windows updates. I have tried numerous things including disabling and shutting down my anti virus etc but to no avail. I will post...
Windows Updates & Activation
Error Code 800B0100 8 failed windows updates
dfgsdfgsfg
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:35.
Twitter Facebook Google+