Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: KB 4076492 Fail - Unknown Error

17 Feb 2018   #11
Thisisaline

Windows 7 Home Premium 64-bit
 
 

Sorry Roy, my bad. CBS log attached.

Thanks again.




Attached Files
File Type: zip CBS.zip (380.3 KB, 3 views)
My System SpecsSystem Spec
.
17 Feb 2018   #12
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Aline,

stranger and stranger

Both logs are clean,

there is a prerequisite for this KB, check for KB4019990 please

can you try the stand-alone package installers for both
REBOOT between them please

silly question is it being offered


Roy
My System SpecsSystem Spec
17 Feb 2018   #13
Thisisaline

Windows 7 Home Premium 64-bit
 
 

Ah, that must be to do with the required d3dcompiler_47.dll. I must admit that I had earlier wondered if the issue had something to do with it, but with troubleshooting not too far along, I wasn't yet prepared to make that conclusion or ask about it.

As it turns out though, according to the update history, KB4019990 was not installed. I suppose I'll try to install it like you suggest.

I'm not sure I get your question 'is it being offered?' but KB4019990 is NOT listed as an available update, but KB4076492 is.

Thanks Roy.
My System SpecsSystem Spec
.

17 Feb 2018   #14
Thisisaline

Windows 7 Home Premium 64-bit
 
 

Ok, so even though I can't find KB4019990 in the Windows Update history, when I try the stand-alone package installer, it says it is already installed.

So I tried the stand-alone package installer for KB4076492 and what I got was:-

KB4054998: Already Installed
msiregpatchfix: Image 1
KB4054981: Image 2, KB4054981_Log attached below
KB4019990: Already Installed as above
KB4054992: Image 3

Thanks.


Attached Images
KB 4076492 Fail - Unknown Error-attachment-1.jpg KB 4076492 Fail - Unknown Error-attachment-2.jpg KB 4076492 Fail - Unknown Error-attachment-3.jpg 
Attached Files
File Type: txt KB4054981_Log.txt (889 Bytes, 5 views)
My System SpecsSystem Spec
17 Feb 2018   #15
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

My System SpecsSystem Spec
17 Feb 2018   #16
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hmmmm

the 1st capture showed as an IIS failure - DONT know why
according to your specs your running Home premium like me

whats showing here - see screenshot

Roy


Attached Thumbnails
KB 4076492 Fail - Unknown Error-aline.png  
My System SpecsSystem Spec
17 Feb 2018   #17
Thisisaline

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by torchwood View Post
the 1st capture showed as an IIS failure - DONT know why
according to your specs your running Home premium like me
Admittedly this is pushing the boundaries of my understanding.

NF repair tool reregistered and restarted Windows Installer service but the error persisted so it just submitted a bunch of logs to Microsoft for analysis.

NF Windows Feature is the same as yours, IIS unchecked, see attached.

Thanks


Attached Images
KB 4076492 Fail - Unknown Error-windows-features.jpg 
My System SpecsSystem Spec
17 Feb 2018   #18
Thisisaline

Windows 7 Home Premium 64-bit
 
 

I had posted the same query on the Microsoft Community forum at the same time as I did here. I've just noticed that a mod responded a few hours ago. I've attached the response. I'll have to give it a go later on, need to hit the sack for now. Maybe you can let me know what you think in the meantime if you see this.

Thanks Roy.


Attached Thumbnails
KB 4076492 Fail - Unknown Error-microsoft-reply.jpg  
My System SpecsSystem Spec
18 Feb 2018   #19
Thisisaline

Windows 7 Home Premium 64-bit
 
 

So I tried disabling my AV and a clean boot but it didn't help either.

The only options I have in mind next are resetting the Windows Update components manually and trying to create a restore point manually and seeing what happens.

I'll wait for advice.

Thank you.
My System SpecsSystem Spec
19 Feb 2018   #20
Thisisaline

Windows 7 Home Premium 64-bit
 
 

So I did more searching and found this post about an issue that's the most similar, though not identical, to mine that I've found so far - failed windows updates after replacing CMOS battery. The user was able to resolve the issue after resetting Windows Update twice, though it is unclear why it only worked after the second try. Since I had not received any further feedback over the past couple of days, based on this I decided to proceed to try to reset Windows Update. However the method to do so linked from the thread uses a script and is only based on another post by the community mod - there is no dedicated support page and write up for this method that I could find. So I decided to follow the method on this page which I previously alluded to in my original post and my previous post as well.

When reregistering the BITS files, some loaded with the message that the entry-point DIIRegisterServer was not found, while some failed to load. I'm not sure how much of an issue this is. I backed up my registry so I am wondering if I should restore it. (If it works that is. The last time I tried to restore my registry, it didn't work. However I knew what changes I had made previously so just had to undo it manually.)

When I tried to run Windows Update again, the notable difference was that unlike all the previous attempts except the first, it started 'afresh', in that it started by downloading the update again. I thought that I may have got it working again, but once again, when it got to creating a restore point, it failed.

Based on what happened, I'm more convinced now, though still far from certain, that resetting the CMOS battery has messed up the process of creating a restore point. In fact, expanding on what I already said about resetting the date and time in BIOS/UEFI, this pc was a friend's pc that I took over, and when I previously went into the BIOS/UEFI, I vaguely remember that the date/time may have been wrong, though I can't remember for certain.

With that said, I keenly await any further advice.

Thank you.
My System SpecsSystem Spec
Reply

 KB 4076492 Fail - Unknown Error




Thread Tools




Similar help and support threads
Thread Forum
Several updates fail with 0x80073701 error
I have a computer that has a few updates that fail to install with error 80073701. Ran Readiness tool and sfc /scannow. List of updates that fail are: 2871997 2973351 2984972 2992611 3003743
Windows Updates & Activation
Updates Fail, Slow Response, Fail to Connect to a Windows Service, etc
Hi, l've been having a constant issue with my computer and I can't seem to get out of this trouble no matter how many times I reinstall and even wipe out my hard drive. I wiped out everything in my hard drive and installed windows 7 Ultimate for the '7th' time, and the same problems happen every...
Windows Updates & Activation
Msg: Fail to find and install unknown device driver
Windows 7 installed for almost two years. No new hardware installed. In last few days get message above when I turn on the computer at beginning of day. Looking in list of devices shows only Unknown device with no description. Nothing seems to be malfunctioning. Where should I look to fix...
Drivers
Language Packs fail to install, error 103, error 5.
I've no idea what's causing this. I tried installing the language packs last night and woke up the next morning to the error codes mentioned above. Please help.
Windows Updates & Activation
BSOD. error Custom built computer. error unknown between 0 or 1077...
Well I built this computer in september of 2011 everything was running great no problems at all until today. I left it on and went to the store came back and BSOD. My computer restarted before I could write down any information "Error code" system restore said it was a "unknown error" which...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:17.
Twitter Facebook Google+