Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Automated phone system for activation (UK) is dead?

21 Feb 2018   #1

Windows 7 Professional x64
Automated phone system for activation (UK) is dead?

I had to reinstall Windows 7 Professional (full retail, boxed version) due to a corrupt sys file. I chose to install onto a new hard drive so that I could recover my work.

Apparently I have 3 days until automatic activation. I clicked that and the Windows Activation window said:

"The Windows 7 Professional product key you typed is invalid for activation."

This happened the first time I installed it, but I was able to use the automated phone system to activate Windows 7. Although I don't know why, considering it was brand new and sealed.

This time however, when I ring the number (0800 018 8354) there is no ringing, just silence, until half a minute later and then I get "beeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeep".

I tried the toll number and after another half minute, an automated reply said "sorry, there is no reply from the number you called."

What can I do?

My System SpecsSystem Spec
21 Feb 2018   #2

Windows 10 Pro x64 x3, Ubuntu

It should all still be working as Windows 7 is still in extended support - It may have changed number so it may be best to follow the full (slui.exe 4) procedure.

Activate Windows 7 by Phone - Windows 7 Help Forums
My System SpecsSystem Spec
21 Feb 2018   #3

Windows 7 Professional x64

Thanks for the suggestion but it displays the same number.
My System SpecsSystem Spec

21 Feb 2018   #4

Windows 10 Pro x64 x3, Ubuntu

Looking around some of the microsoft sites there does appear to be some issues presently with the activation system

The best I can do is point you in the direction of a site suggested to someone else with a similar issue to you

Hopefully they can help you ar at least connect you to someone that can


With a little manipulation of the above URL I have found a similar UK based site which should be more useful

There should be a "speak to a real person" option as you go through the wizard
My System SpecsSystem Spec
21 Feb 2018   #5

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Jez2K,

lets see if we can do it internally, copy/paste the output from this tool,

My System SpecsSystem Spec
21 Feb 2018   #6

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)

Once you get Windows 7 activated, do a full image backup of your computer, so that you will be able to do a restore of an activated copy of Windows 7 in the future.
My System SpecsSystem Spec
21 Feb 2018   #7

Windows 7 Professional x64

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-WQF3K-KRC9Q-HPJRH
Windows Product Key Hash: g/8oGrlIxI98w3IdOWhKuyYZhPo=
Windows Product ID: 00371-OEM-9326035-67807
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {DD673F2B-D9D0-41D5-A890-471BC3A445D7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.171231-1547
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Utilities\Waterfox\waterfox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DD673F2B-D9D0-41D5-A890-471BC3A445D7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HPJRH</PKey><PID>00371-OEM-9326035-67807</PID><PIDType>8</PIDType><SID>S-1-5-21-2521563959-4206581706-690700907</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F20</Version><SMBIOSVersion major="2" minor="7"/><Date>20140319000000.000000+000</Date></BIOS><HWID>D3EF3507018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-260-367807-02-2057-7600.0000-0512018
Installation ID: 007022338211959102290674510070513623094563311604715354
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: HPJRH
License Status: Initial grace period
Time remaining: 42600 minute(s) (29 day(s))
Remaining Windows rearm count: 4
Trusted time: 21/02/2018 20:07:33

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
My System SpecsSystem Spec
21 Feb 2018   #8

Windows 7 Professional x64

Its a retail copy, not OEM and was sealed (plastic case with a blue cardboard sleeve). I bought it because its supposed to have unlimited installs on the same machine.
My System SpecsSystem Spec
21 Feb 2018   #9

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Jez2k,

well the first thing that hits.

its NOT a retail install
the product type 8 is a COA key from an OEM computer.

The seller has lifted the key from an OEM, ie Dell etc, and packaged it for sale as genuine.
The other giveaway is that this type 8 key also requires a SLIC table to be present - you have not

The only way your sytem could have previously been activated is via an activation exploit, likely included within the install media, (CD).

MS has also picked this up which is why you got that error message.

Unfortunately your only recourse is to chase the seller, to get your money back, and offset that against the purchase of Genuine install media

You could also inform MS who MAY provide you with a courtesy genuine key, unlikely to be W7, if he is still selling.
How to Tell – Report Piracy

My System SpecsSystem Spec

 Automated phone system for activation (UK) is dead?

Thread Tools

Similar help and support threads
Thread Forum
OS reinstalled, no sign of 'use automated phone system to activate'
My OS was re-installed recently following a corruption issue. The activation message appeared today asking for the product key. Since the OS was installed by a nearby repair shop, I would have thought they would activate my OS for me. As such, I don't have the key, and looking at alternate...
Windows Updates & Activation
Activation Fail and no Phone activation possible.
Hi Gents, Hope someone can help me here. I've been using a retail version of Win7 Home premium 64 for about 2 years now with no issues. During that time I've reinstalled the product possibly 6 or 8 times. Excessive I know but when things start to go wrong I like to start fresh again. Anyway...
Windows Updates & Activation
Why phone activation?
I have an HP probook that had Windows 7 Pro installed on it. The whole hdd somehow got corrupted, I could not even boot from a recovery partition (I think because I shrunk C: and created a D: too and it created a wierd partitioning system). I had to use a Linux live CD to erase all partitions...
Windows Updates & Activation
Weird Phone Activation Message - System Says Office Instead of Windows
I recently clean-installed Windows 7 64-bit Home Premium OEM. When I did the phone activation, the automated voice menu asked me to tell it how many computers were installed with this version of Microsoft Office. Should I try to get through to a live Microsoft agent and let them know that they...
Windows Updates & Activation
Use the automated phone system to activate - does not appear
I have been running the original copy of Windows 7 Professional on my laptop for about 1.5 years until recently when I decided to reinstall windows due to a poor performance of my laptop. I downloaded the relevant copy of windows from their website, burnt in a CD and installed - all as usual. A...
Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:11.
Twitter Facebook Google+