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Windows 7: Need Help Selecting from Installation Options in a Missing Update DL

3 Weeks Ago   #11
Efdy

Windows 7 Ultimate 64-bit SP1 & Windows XP Pro 32-bit SP3 (on the same HDD)
 
 

Quote   Quote: Originally Posted by Snick View Post
First, let's tackle the CheckSUR log Avast errors. Usually happens when updating Avast from prior version with major revision. I had same issue!

Follow the steps in the hyperlink to where is says reinstall avast. At that point run SURT tool again and post CheckSUR.log, don't need others. I may have to provide you with SFCFix.txt script to remove any orphaned registry keys. If you simply complete all the steps the same errors will most likely repeat themselves. Did on my machine!

Clean Install of Avast:


https://goo.gl/4Ptzkf

Not advisable security practice to surf the web while Avast/AV is uninstalled! SevenForums is clean website! If you're paranoid, you can re-enable Windows Defender until you reinstall Avast. Click Start ORB (lower-left corner) in search-box type windows defender, popup, click here to turn it on, click OK.
I'll give your other uploads a look see, will take me a little while however.
Thank you again for taking time to help me and for being so clear about things. At the moment I'm here on Flash, the Windows 7 Ultimate 64-bit desktop PC. This topic pertains to Blackie, the Windows 7 Home Premium 32-bit desktop PC. I followed the instructions provided on the web page about using the Avast Clear thing on Blackie. That went as described in the instructions. Avast is still not reinstalled and the Internet connection is still disabled.

The reason I am contacting you before proceeding further is that at the end of the uninstallation of Avast in Safe mode, a message advised that I have an incompatible anti-virus/anti-malware program installed and it said to remove it. It said the program is Malwarebytes.

I was using Avast Free and Malwarebytes Free on that PC, the version of Malwarebytes that doesn't provide real-time protection but only allows the user to run scans. In Action Center>Security>Installed spyware protection programs it says Malwarebytes On, Windows Defender Out of date. I just looked there recently, and I could swear it said Malwarebytes On, Avast On, and Windows Defender Off like it says on this computer, but maybe I'm remembering wrong.

Anyway, about twelve days ago, I thought I was updating Malwarebytes Free version on Blackie, the Windows 7 Home 32-bit PC this thread is dealing with, but I was actually accepting a free trial of the premium version of Malwarebytes. The trial ends in two days at which time Malwarebytes will revert to the free version without real-time protection. I don't know how to make Malwarebytes revert to the free version now instead before reinstalling Avast if I should do that or if I should wait for Malwarebytes to revert to the free version without real-time protection before reinstalling Avast or if I should try to switch off real-time protection in Malwarbytes before reinstalling Avast or if I should uninstall Malwarebytes before reinstalling Avast and not use both Malwarebytes and Avast or just leave Malwarebytes as it is with protection all switched on and reinstall Avast. I wanted to ask you before doing anything.

[Edit: Should I just install Security Essentials and use that by itself?]


My System SpecsSystem Spec
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3 Weeks Ago   #12
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player
 
 

Didn't say anything about downloading M$ Security Essentials and installing it, nor do I recommend using it.

Did you type windows defender in the searchbox and choose to enable it? If you only access SevenForums you don't have to bother, it's a clean, no-malware site.

FYI: If you open the Malwarebytes console (GUI) their should be an option to end free trial.

Run SURT again, and post the CheckSUR.log. You can open the log with notepad. Scroll down to the very end, if there are no entries that are missing or not repaired you can re-install Avast and run SURT again. If no missing or un-repaired entries, you're good to go.

Your prior CheckSUR.log indicated there were a couple errors that were not fixed (f) followed by (fix) means the error was corrected. Avast Clear will most probably not remove them & will require a short SFCFix.txt script to run with SFCFix.exe to remove the errors.
My System SpecsSystem Spec
2 Weeks Ago   #13
Efdy

Windows 7 Ultimate 64-bit SP1 & Windows XP Pro 32-bit SP3 (on the same HDD)
 
 

Hello. Thank you for the reply. Here is the CheckSUR log from after Avast was uninstalled and Avast Clear run in Safe mode before reinstalling Avast.

Quote   Quote: Originally Posted by Snick View Post
Didn't say anything about downloading M$ Security Essentials and installing it, nor do I recommend using it.
I was just curious if you thought it might be better for me to use Security Essentials by itself instead of Avast and Malwarebytes together. Thank you for your answer about it. I appreciate the advice.

Quote   Quote: Originally Posted by Snick View Post
Did you type windows defender in the searchbox and choose to enable it?
I don't recall doing that. No wonder I started getting definition updates for Defender. I switched Defender back off.

Thank you again for helping me.


Attached Files
File Type: zip CheckSUR.zip (850 Bytes, 2 views)
My System SpecsSystem Spec
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2 Weeks Ago   #14
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player
 
 

Awesome job Efdy,
I'll see if I have the missing manifests. Have 2 of 3
open zip folder and copy manifests to desktop
start orb, searchbox, type copy and paste
%windir%\temp\
if CheckSUR folder doesn't exist, create it, right-click choose new > folder, name it CheckSUR
copy and paste
attached manifest folder into
CheckSUR folder
run surt again
post CheckSUR.log


Attached Files
File Type: zip manifests.zip (1.8 KB, 1 views)
My System SpecsSystem Spec
2 Weeks Ago   #15
Efdy

Windows 7 Ultimate 64-bit SP1 & Windows XP Pro 32-bit SP3 (on the same HDD)
 
 

Quote   Quote: Originally Posted by Snick View Post
copy and paste
attached manifest folder into
CheckSUR folder
run surt again
post CheckSUR.log
Hello. Here is a screenshot of where I put the manifests folder before running SURT again and a copy of CheckSUR log after running SURT after putting the manifests folder in the CheckSUR folder.


Attached Thumbnails
Need Help Selecting from Installation Options in a Missing Update DL-screenshot-checksur-folder.png  
Attached Files
File Type: zip CheckSUR.zip (789 Bytes, 3 views)
My System SpecsSystem Spec
2 Weeks Ago   #16
Efdy

Windows 7 Ultimate 64-bit SP1 & Windows XP Pro 32-bit SP3 (on the same HDD)
 
 

Was I supposed to put the manifests you gave me in the CheckSUR folder without them being in the manifests folder or something? I guess I should just wait for your next post instead of guessing. It's just that the CheckSUR log from after putting the manifests folder in the CheckSUR folder and running SURT again says "CSI Manifest Missing Total count: 3" and then below that it says "Unavailable repair files:" after which it looks like two of the three it lists are the two manifests you gave me. Anyway, I haven't tried to do anything except look for the third manifest on the web using the other PC (the one I'm posting to this thread with). I have no idea where to get that stuff (manifests). Is that something a person goes and gets somewhere? LOL I feel so stupid.

Thanks again for helping me and for your patience.
My System SpecsSystem Spec
2 Weeks Ago   #17
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player
 
 

Patience is not a problem, helping is not a problem. Being cautious & asking questions is not a problem.

Avast Clear should have removed some of the offending manifests. Log looks similar, if not identical to previous. (weird)

Every time SURT tool runs, it generates a new CheckSUR.log. It looks similar, because this is on the end of log:

Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.


please

Run the Uninstall Utility again and accept the reboot to safe mode

Reboot

logs will be located:

C:\Windows\Logs\CBS

Don't reinstall Avast until we correct SURT errors!

BTW: you can copy and paste C:\Windows\Logs\CBS into searchbox to expedite locating them.
zip/compress CBS.log & CheckSUR.log and attach please.
My System SpecsSystem Spec
2 Weeks Ago   #18
Efdy

Windows 7 Ultimate 64-bit SP1 & Windows XP Pro 32-bit SP3 (on the same HDD)
 
 

Quote   Quote: Originally Posted by Snick View Post
Avast Clear should have removed some of the offending manifests. Log looks similar, if not identical to previous. (weird)
It was a little different from the previous one, but nothing new was fixed (I guess).

From CheckSUR log March 31 12:19 pm after Avast Clear was run and then SURT was run again.

Found 11 errors
Fixed 4 errors
CSI Manifest Missing Total count: 3
CSI C Mark Deployment Missing Total count: 4
CSI Missing Winning Component Key Total count: 4
Fixed: CSI Missing Winning Component Key. Total count: 4

From CheckSUR log March 31 8:03 pm after the manifests folder provided by Snick was placed in the Windows\Temp\CheckSUR folder and SURT was run again.

Found 7 errors
CSI Manifest Missing Total count: 3
CSI C Mark Deployment Missing Total count: 4

The first CheckSUR log (03-30 4:12am) attached looked like this:

Found 64 errors
Fixed 49 errors
CSI Unexpected Failure Total count: 4
CSI Manifest Missing Total count: 3
CSI C Mark Deployment Missing Total count: 4
CSI F Mark Bad Type Total count: 45
Fixed: CSI F Mark Bad Type. Total count: 45
CSI F Mark Missing Total count: 4
Fixed: CSI F Mark Missing. Total count: 4
CSI Missing Winning Component Key Total count: 4

Quote   Quote: Originally Posted by Snick View Post
Run the Uninstall Utility again and accept the reboot to safe mode

Reboot

logs will be located:

C:\Windows\Logs\CBS

Don't reinstall Avast until we correct SURT errors!

BTW: you can copy and paste C:\Windows\Logs\CBS into searchbox to expedite locating them.
zip/compress CBS.log & CheckSUR.log and attach please.
Rgr on don't reinstall Avast till SURT errors are fixed. Avast has remained uninstalled since first uninstalled during our communication in this thread. I ran the Avast Clear thing again just now. Am I supposed to run SURT again before attaching CBS.log and CheckSUR.log per your latest instructions, because the CheckSUR.log there now is the same exact identical one as I uploaded last, but your instructions don't say to run SURT again after running Avast Clear again? Thanks.
My System SpecsSystem Spec
2 Weeks Ago   #19
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player
 
 

No problem, glad to be of assistance!
I just mentioned not reinstalling of Avast because the CheckSUR.log indicated problems, apparently it may be the same CheckSUR.log as previous (I boo boobed and didn't retain your prior logs). CheckSUR.log is temporary in temp folder and it disappears in a short period of time.
It takes what it takes to correct computer issues!
My System SpecsSystem Spec
2 Weeks Ago   #20
Efdy

Windows 7 Ultimate 64-bit SP1 & Windows XP Pro 32-bit SP3 (on the same HDD)
 
 

Hello. Thank you for the reply. Is this what I was meant to do?

1. Run Avast Clear again and restart the PC
2. Upload and attach CBS.log and CheckSUR.log

I ran Avast Clear again thinking I needed to look in the Windows\Temp folder for a CheckSUR.log like you said, but I don't see a CheckSUR.log anywhere in the Windows Temp folder including in the Windows\Temp\CheckSUR folder. Did you mean for me to run SURT again too and then upload the CBS.log and CheckSUR.log?

Oh. Sorry. I have been getting CheckSUR.log files to attach to posts from the Windows\Logs\CBS folder where I also get the CBS.log files to upload and attach.

Is Windows\Temp where a CheckSUR.log is created immediately after SURT is run? If so, then that would be why I was asking if you wanted me to run SURT again before uploading and attaching the CBS.log and CheckSUR.log files per your most recent instructions.

Your last instructions only say to run Avast Clear again, but don't mention running SURT again too before uploading and attaching the CBS.log and CheckSUR.log. It sounded kind of like you were saying to just run Avast Clear again but not SURT and then there would be a CheckSUR.log in the Windows\Temp folder. But can't find a CheckSUR.log file in the Windows\Temp folder after running only the Avast Clear utility.

Screenshot shows Windows\Temp\CheckSUR folder immediately after running Avast Clear (uninstallation utility) and restarting the PC.
Need Help Selecting from Installation Options in a Missing Update DL-screenshot-checksur-folder-001.png

Do you see in these next two screenshots where I put the manifests folder you gave me and where there is another folder named Manifests?
Need Help Selecting from Installation Options in a Missing Update DL-screenshot-checksur-folder-002.png
Need Help Selecting from Installation Options in a Missing Update DL-screenshot-checksur-folder-003.png

I was just wondering because I'm ignorant about all this if it is possible that the two manifests in the manifests folder you gave me might have needed to be pasted into my Windows\Temp\CheckSUR\winsxs\Manifests folder, and because the manifests folder you gave me was placed in Windows\Temp\CheckSUR, that was why nothing changed when I ran SURT again after placing the manifests folder you gave me there.

I have to mow the lawn and all that. I will be back later today, Sunday. Would you please clarify if I am supposed to run SURT again before uploading and attaching the CBS.log and CheckSUR.log files. Otherwise I don't see where to get a CheckSUR.log to upload besides the one in Windows\Logs\CBS folder, which is the same CheckSUR.log report I uploaded last time after running SURT then.

Thank you again very much. I really appreciate the help. Sorry I got mixed up about what to do.


My System SpecsSystem Spec
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 Need Help Selecting from Installation Options in a Missing Update DL




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