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Windows 7: Problem with restart during Windows updates

31 Mar 2018   #1
Gwaihir

Windows 7 Professional 64-bit SP1
 
 
Problem with restart during Windows updates

Hi,

For the last couple of Windows updates I've had the problem that it doesn't restart my PC. It reports it's configuring the updates and then that it's shutting down as normal but it no longer reboots the PC. I have had to do it manually either by cycling the power or pressing the reset button. Once I've done that it boots up and completes the update configuration normally.

Has anyone else experienced this or have any thoughts about what might be causing it? It's obviously not a major issue but something's clearly changed.

It's not only on my system either, we have a second almost identical system and that behaves in the same way.


My System SpecsSystem Spec
.
31 Mar 2018   #2
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

Hi Gwaihir,

Start ORB, type regedit, navigate to

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU

Only one entry, Name should say (Default), Type should say REG_SZ

Is that what you have?

If you have a system restore point prior to those updates, you could restore your system to that configuration.
My System SpecsSystem Spec
01 Apr 2018   #3
Gwaihir

Windows 7 Professional 64-bit SP1
 
 

Hi Snick,

Thanks for responding. The key \WindowsUpdate\ does not exist at that location in either of our systems. Is it possible that a recent update has somehow removed it, and should I try editing it in?
My System SpecsSystem Spec
.

02 Apr 2018   #4
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

Check for system file corruption
Start Orb, searchbox type cmd
right-click on CMD choose run as administrator
at > type sfc /scannow
2-3 times if it doesn't fix issues

If you still have files that sfc /scannow cannot repair,
Download and Run SURT Tool
Logs located at:
C:\Windows\Logs\CBS
attach CheckSUR.log
My System SpecsSystem Spec
03 Apr 2018   #5
Gwaihir

Windows 7 Professional 64-bit SP1
 
 

Ok. I've run System File Check on both systems and no errors were found. Would it be worth running SURT anyway?

Edit: I've found I already had SURT bookmarked and think I used it sometime last year to resolve the widely encountered problem with Windows spending a long time searching for updates and never finding any.
My System SpecsSystem Spec
12 Apr 2018   #6
Gwaihir

Windows 7 Professional 64-bit SP1
 
 

Interestingly both systems re-started normally after the latest updates. I hadn't changed anything so I can only assume it was a bug in the earlier updates unless SFC repaired something without reporting it.
My System SpecsSystem Spec
13 Apr 2018   #7
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

Your issue is resolved now?
My System SpecsSystem Spec
13 Apr 2018   #8
Gwaihir

Windows 7 Professional 64-bit SP1
 
 

Yes, for the latest update at least.

I am not marking this thread as Solved because the reasons for the problem have never been identified and it remains to be seen whether it has resolved itself permanently.
My System SpecsSystem Spec
Reply

 Problem with restart during Windows updates




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