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Windows 7: Computer will not restart after win update

02 Apr 2018   #1
Nelson35

Windows 7 Home Premium 64bit
 
 
Computer will not restart after win update

After winupdate completes and tries to restart the computer, it will log off and the screen will go black but the fan and lights stay on until I finally held the power button to shut it down. When I powered it back up it came on normally and the update finished without a problem. I've included the dm log. Also when ever I have windows media player open the computer will not go into sleep mode. I not sure if the two probs are connected. Thanks




Attached Files
File Type: zip PUGET-97344-Mon_04_02_2018_124641_89.zip (143.9 KB, 0 views)
My System SpecsSystem Spec
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02 Apr 2018   #2
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

Did you try to uninstall the Win Update that you believe is causing your problem?
start orb, type cmd
right click cmd, choose run as administrator
at the prompt > enter
wusa /uninstall /KB:number goes here
yes, you need the : between KB and #
My System SpecsSystem Spec
02 Apr 2018   #3
Nelson35

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Snick View Post
Did you try to uninstall the Win Update that you believe is causing your problem?
start orb, type cmd
right click cmd, choose run as administrator
at the prompt > enter
wusa /uninstall /KB:number goes here
yes, you need the : between KB and #
It had been doing this before this particular update. I'm trying to remember exactly when it started.
My System SpecsSystem Spec
.

02 Apr 2018   #4
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
 
 

Quote   Quote: Originally Posted by Nelson35 View Post
Also when ever I have windows media player open the computer will not go into sleep mode.
Check your power options settings.

Computer will not restart after win update-sleep.png


My System SpecsSystem Spec
02 Apr 2018   #5
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

Check for system file corruption
at CMD type
sfc /scannow

If you have files that sfc /scannow cannot repair,
Download and Run SURT Tool
Logs located at:
C:\Windows\Logs\CBS
attach CheckSUR.log
My System SpecsSystem Spec
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 Computer will not restart after win update




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