Windows Update 8024402F error

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  1. Posts : 3,615
    Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
       #11

    Thank you!
    Work on one computer with update issue at a time.
    Disabling your security suite temporarily (until reboot) is usually sufficient & try the stand alone installer.
    I don't believe that will permit the install though, at least not on the computer you posted the CBS log for.
    Would you please try the SURT Tool again and post CheckSUR.log which is a temporary file located at:
    C:\Windows\Logs\CBS
    Don't need CheckSur persist log

    Be patient and let it complete, it may take a while!

    Here's a repetitive error from CBS log:

    2018-05-03 20:57:34, Info CBS Session: 30663440_2562684716 initialized by client WindowsUpdateAgent.
    2018-05-03 20:57:34, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

    at end end of CBS log:

    2018-05-04 00:46:58, Info CBS Failed to unload the COMPONENTS hive. [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2018-05-04 00:46:58, Info CBS Ending TrustedInstaller finalization.
    Last edited by Snick; 04 May 2018 at 22:21.
      My Computer


  2. Posts : 3,615
    Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
       #12

    CBS log also indicates you have multiple language packs installed. Is that so?
      My Computer


  3. Posts : 1,844
    Windows 7 pro
       #13

    Have you seen this? I had use method 3 to disable and enable WU on my 8.1 virtual machine. How to Fix the Windows Update Error 8024402F
      My Computer


  4. Posts : 3,615
    Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
       #14

    Thanks for the link townsbg,
    Haven't read that particular article before now. DISM doesn't apply to win7 but the other troubleshooting methods do, which I'm familiar with!
    Interested in what SURT Tool results, CheckSUR.log says. I'm thinking corrupt/missing files. If that's the case and not Componet Hive Corruption, I should have the necessary replacements in my 400k repository.
      My Computer


  5. Posts : 69
    Windows 7 HP & Pro 64 bit
    Thread Starter
       #15

    Thanks for teaching me what I sometimes lack which is patience!

    KB947821 finally installed this morning after some time. Prior to that I tried disabling my Internet Security suite and running Windows Update but no luck. After installing KB947821 I ran Windows Update twice and still the same error code.

    Officially the only language I can directly see is English (United Kingdom). It is possible that an old VPN installed some language packs. Is this a problem?

    New CBS Log is attached.

    I had previously thought of a Restore Point solution but was looking into a different route as I am having the same problem on two computers, but am only working on this one for now.

    System Restore gives me date options from 05-03/05/2018 and then back on 10/01/2017 but that appears to be the main clean restore point. I don't normally keep an os without a clean install for over a year so this is already an achievement!
      My Computer


  6. Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       #16

    Hi Snick,

    Snick said:
    DISM doesn't apply to win7...
    I have used DISM on Windows 7 and it works both offline and online!
    You just need to download and install the Windows AIK (Windows Automated Installation Kit) for Windows 7.

    I hope this helps!
      My Computer


  7. Posts : 69
    Windows 7 HP & Pro 64 bit
    Thread Starter
       #17

    Yes WindowsUpdate.diagcab (if this is what you mean...) works in Windows 7. I just ran it now but the result is the same error code as before.
      My Computer


  8. Posts : 69
    Windows 7 HP & Pro 64 bit
    Thread Starter
       #18

    townsbg said:
    Have you seen this? I had use method 3 to disable and enable WU on my 8.1 virtual machine. How to Fix the Windows Update Error 8024402F
    I am going through some other points now... Yes I have gone through this and varying the criteria in Windows Update just to make sure. Still the same error msg...

    Also Windows Update says I have no hidden updates but that can't be right as I am sure I have hidden updates since 10/01/2017!...
      My Computer


  9. Posts : 3,615
    Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
       #19

    Yes Paul, you are correct, I was experiencing a little Brain-Fade last night. Too much/many hours studying & not enough Zees most likely. It's not native to win7 but you can install it via Win AIK

    M$ quite often re-issues updates, and they remove them from your hidden updates, as I've experienced this many times in the past. Gotta' love M$!

    Regarding SURT Tool, you didn't upload the log! I need that to see if/what files you have corrupt/missing and/or Componen Hive corruptions (hopefully not). Would you please try the SURT Tool again and post CheckSUR.log which is a temporary file located at:
    C:\Windows\Logs\CBS
    Don't need CheckSur persist log
      My Computer


  10. Posts : 69
    Windows 7 HP & Pro 64 bit
    Thread Starter
       #20

    This is the log I should have posted this morning (see attached). I will run it again and only post if it shows an error.
    Windows Update 8024402F error Attached Files
      My Computer


 
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