New
#31
Just for comparisons I ran WindowsUpdateDiag.cab. All scans, tests, SURT, SFC, chkdsk, are good, but WUD.cab shows errors which are incorrect. No problem installing Windows Updates
Last edited by Snick; 08 May 2018 at 08:14.
Windows Update 8024402F error
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New #32
Yes you are either interested in computing or not. For me Security First is the motto especially on an ailing Windows 7 computer.... I attach WindowsUpdate.log. I hope it shows that the process is approaching normal...
I reinstalled the AV on the other computer but don't have the same result. I haven't had a chance to test things further but this will happen hopefully later tonight.
It was a very late night last night and I will only be able to get back to this post later today but thanks for pushing me on this.
I never studied computing but have had my late nights with Windows and have experimented with Linux...Last edited by meridius21; 10 May 2018 at 00:27.
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New #33
I'll have a look see at the WU.log
CheckSUR.log too, when you get a chance, please.
Copy & paste the following into url
http://download.windowsupdate.com/c/msdownload/update/others/2015/02/16506821_b6d5a3e0360582e789b5d50a598fd8909fea02c5.cab
If you get a popup to download
Check Time and Date
Run
Malwarebytes
searchbox Type network troubleshooter click on
Identify and repair network problems
Try Windows Update again
still not working
run
Windows Update Troubleshooter
Try Window Update againLast edited by Snick; 07 May 2018 at 08:54. Reason: add info
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New #34
I guess last night's news was too good to be true! I suspected it might be a false positive...
I am back to square one.
CheckSUR.log attached.
Malwarebytes scan attached. Folders shown are completely empty including hidden files. My normal IS suite is KIS.
Ran Network Troubleshooter, Windows Update and Windows Update Troubleshooter.
From services.msc changed Windows Update startup from Automatic (Delayed Start) to Automatic.
Could not follow/understand your instruction on checking time and date but my time zone is currently GMT +2 (i.e. BST +1).
Windows Update is showing same/previous error code.
Is a clean install on the cards when I get the time?!
I have another computer with Windows 10. Is it worth leaving Windows 7 behind now? It is much easier in terms of the GUI. Also Windows 10 has build issues. After a new build there always seems to be some sort of crisis which we have to work around.
I am not that happy with flaws in the update process as it means gaps in my security which KIS may not be able to cover.
I don't think Ubuntu is a realistic option as we are living in a Windows world and for all its faults the job eventually gets done...
Should I run SURT again?
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New #35
YOu can delete the findings of Malwarebytes, PUPs (Potentially Unwanted Programs) Check date and time to see if they are correct for your timezone correct for your location, and Tab Internet Time set to time.Windows.com If those have somehow changes, it could cause issue with WinUpdate.
SURT is clean, no need to rerun. Give this a try on your 2nd computer that you didn't run it on:
Reset_Windows_Update_Full.bat
And try Win Update one last time.
See Post #5 Repair Install, not clean.
Make sure you have your 25 character CD/product key. Product ID, Control Panel > System is not your CD key. If your computers still have the sticker on them. I'd still check for a match. Windows store the CD/product key as hexadecimal, not alpha-numeric, and has to be deciphered
KeyFinder | Magical Jelly Bean
Nic
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New #36
Many thanks for all these tips. I have learnt a lot throughout this process even if the result is not what I wanted.
Does a repair install keep applications like Office etc? If not I will probably go for a clean install. I can't afford the downtime over the next 2 weeks or so but will get on to this when the time is right.
I found some other products online called WSUS and Autopatcher but have no experience of them. Do you know if they are reliable as an interim solution?
I think a lot of this problem comes from Microsoft. There have been a few dodgy updates recently that duplicate themselves. This issue is no joke. Some banks are still using Windows 7 so I don't know what they do.
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New #37
Been meticulously scrutinizing your WindowsUpdate.log
Are you using a proxy?
2018-04-30 10:41:56:790 544 1704 Misc WARNING: Send failed with hr = 80072efe.
2018-04-30 10:41:56:790 544 1704 Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2018-04-30 10:41:56:790 544 1704 Misc FATAL: SOAP/WinHttp - SendRequest: SendRequestUsingProxy failed. error 0x80072efe
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New #38
I have not had a serious continuous backup plan for my operating system as a home user, except for the system image that was created after the main clean install quite a while ago. I didn't get into Acronis etc. because the important data is partitioned and I can deal with minimal os downtime even though it is a pain in the neck. The current strategy may have to be reviewed at some point!
I will experiment at a leisurely pace until the end of the month. I am well into my monthly data allowance (I have already used 20GB...) and need to use it sparingly for the next two weeks so can't experiment with downloads until then.
This has now brought up the issue of that should we be using Windows 7 at all and if possible should we not upgrade to Windows 10. Sometimes though these older laptops (2011 and pre 2011) don't adapt well if at all to new operating systems and Windows 10 can also have its problems with updates.
Unfortunately I never really took to programming except for some very basic SQL and VBA. I am sure it could be better taught and made more interesting.
I seem to enjoy the element of problem solving that is linked to the functioning (or not...) of operating systems. I seem to have got through most problems over the last few years with trial and a lot of error but this particular Windows Update problem is one that has stuck more than others. It's a bit like a game. I normally win but this time I may have been caught out. However, it's not game over yet...
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New #39
I'll have to check this again. I shouldn't be unless it's something to do with KIS but this has been around for some time.
IE is set to Automatically detect settings (LAN). I also have Firefox and Chrome installed but I am not sure if any settings would have an effect on Windows Update.
I had to change a procedure on another computer with Windows 10 build 1709 just to get an internet connection. Let me look at my notes again and try a few things out and get back to this post if I get a positive result.Last edited by meridius21; 10 May 2018 at 00:28.
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New #40
Note the time differential between the two. Is that the period you disabled your internet security suite?
Here's portion of WUlog before errors
2018-04-29 13:09:24:109 556 3d0 Agent * Access type: No proxy
And after
2018-04-29 13:37:56:308 556 13fc PT +++++++++++ PT: Synchronizing server updates +++++++++++
2018-04-29 13:37:56:308 556 13fc PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/...ce/client.asmx
2018-04-29 13:39:03:821 556 13fc Misc WARNING: Send failed with hr = 80072ee7.
2018-04-29 13:39:03:821 556 13fc Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2018-04-29 13:39:03:822 556 13fc Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/msdownload/update/common/2011/05/4321798_2393e147c9b3cdbf2425c45fe87bcb8c9cac2da3.cab>. error 0x8024402c
Copy and paste bold text below into URL, if you get a popup to download, your security suite firewall is blocking WinUpdate from accessing server. You'll have to add an exception to your firewall rules to permit WU to access its server.
http://download.windowsupdate.com/msdownload/update/common/2011/05/4321798_2393e147c9b3cdbf2425c45fe87bcb8c9cac2da3.cab
Quote
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