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Windows 7: Windows Update 8024402F error

03 May 2018   #1
meridius21

Windows 7 HP & Pro 64 bit
 
 
Windows Update 8024402F error

This has been an ongoing problem for the last few days on two computers. Windows Update is not working properly. I have tried some suggestions online but nothing seems to be working.

Is anyone else getting this problem? Any ideas?


My System SpecsSystem Spec
.
03 May 2018   #2
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi meridius21,

Quote   Quote: Originally Posted by meridius21 View Post
I have tried some suggestions online but nothing seems to be working.
If you could tell us what you have tried so far perhaps we can come up with something.

I hope this helps!
My System SpecsSystem Spec
03 May 2018   #3
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

Hi meridius21,

Please follow Windows Update Posting Instructions

We'll be glad to provide assistance.

Nic
My System SpecsSystem Spec
.

03 May 2018   #4
meridius21

Windows 7 HP & Pro 64 bit
 
 

I followed your guidelines with results as follows:

1. SURT - In the first instance hung at around 75% complete so I did it again. HDD must have been running but no progress bar. I got a bit fed up with this....

2. sfc/ scannow - "Windows Resource protection did not find any integrity violations"

3. Error codes - see attached

4. CBS log - see attached

I hope that some of the CBS log information helps for your analysis.


Attached Thumbnails
Windows Update 8024402F error-wu_04052018.jpg  
Attached Files
File Type: zip CBS.zip (123.2 KB, 4 views)
My System SpecsSystem Spec
03 May 2018   #5
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

SURT may take a while to complete. Patience is a virtue when dealing with computer issues.

In perusing your CBS.log I'd recommend a repair install.

Repair Install
How to Do a Repair Install to Fix Windows 7
Video by Brian at Britec Computers UK
Repair Install to Fix Windows 7 Without Reformatting by Britec - YouTube
To retrieve your 25 character product key
KeyFinder | Magical Jelly Bean
You want the CD key not Product ID, If your PC still has a valid readable sticker, I'd still use MJB to check for a match. If you repair install without the key that is currently valid on your machine, you may not be able to activate Win7 repair install.
How to Update Windows 7 All at Once with Microsoft's Convenience ...
Installs more than 200 updates, providing you install the prerequisites first.
If you don't have Win7 DVD or ISO
TechBench
All editions ( pro, home premium, etc ) can be made available from any windows 7 iso - either by removing the ei.cfg file from the sources folder, or by using
eicfg_removal_utility.zip
You cannot copy and paste ISO to DVD or USB
To burn ISO to
DVD
ImgBurn
USB
Rufus 2.18
or
Rufus 2.18 Portable

My System SpecsSystem Spec
04 May 2018   #6
meridius21

Windows 7 HP & Pro 64 bit
 
 

I am wondering why this problem has happened to two separate Windows 7 computers at the same time.

There was an update that kept repeating itself around 11 April (KB4093118). I had to hide it so it didn't keep installing. At the same time System Reserved is 5% fragmented but not on the other computer.
My System SpecsSystem Spec
04 May 2018   #7
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi meridius21,,

Quote   Quote: Originally Posted by Snick View Post
How to Update Windows 7 All at Once with Microsoft's Convenience ...
Installs more than 200 updates, providing you install the prerequisites first.
The updates that Snick was talking about are:

KB3020369 - Servicing Stack Update - April 2015.
KB3125574 - Convenience Rollup Package - May 2016.
KB3172605 - Functional Update Rollup (THIS ONE IS IMPORTANT) - July 2016.
KB3179573 - Functional Update Rollup - August 2016.

Then either:

KB4054518 - Security Monthly Quality Rollup Update December 2017.

...Or:

ALL the Security Only Quality Updates from October 2016 to December 2017.

I hope this helps!
My System SpecsSystem Spec
04 May 2018   #8
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

If you have restore point prior to your Win Update issue, you could try system restore. Most of the time, when you need to use M$ system restore it fails.
My System SpecsSystem Spec
04 May 2018   #9
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

Quote   Quote: Originally Posted by meridius21 View Post
I am wondering why this problem has happened to two separate Windows 7 computers at the same time.

There was an update that kept repeating itself around 11 April (KB4093118). I had to hide it so it didn't keep installing. At the same time System Reserved is 5% fragmented but not on the other computer.
Yes, I'm aware of the repetitive update offerings, as I received same. M$ has since corrected the multiple offerings.

Windows Update not working on both your computers may not be for the same reason.

Would you please inform us the steps, and/or programs, you have already tried to resolve your issue. It would make troubleshooting a little easier.
My System SpecsSystem Spec
04 May 2018   #10
meridius21

Windows 7 HP & Pro 64 bit
 
 

This is some of what I tried:

- Run Windows Update Troubleshooter in Control Panel

- Run WindowsUpdateDiagnostic.diagcab

- Run WindowsUpdateAgent-7.6-x64

Amongst other suggestions I found online including to check LAN settings is set to automatically detect settings in Internet Explorer.

I wasn't too sure how to check if my internet security suite is blocking Windows Update although I can't see why it would suddenly do this.
My System SpecsSystem Spec
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