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Windows 7: Windows 7 Updates refusing to install. Error Code ; 0X8007371B

08 Jun 2018   #1
EuanM

Windows 7 Home Premium SP1 64bit
 
 
Windows 7 Updates refusing to install. Error Code ; 0X8007371B

Hello,


For the past few weeks I have not been able to update Windows and I keep getting the same Error Code ; 0x8007371B. The updates will download but the installation process seems to be blocked. I have run an SFC/Scan which was clear and have also run virus/malware checks which were also clear. I have downloaded and installed the SURT which installed KB947821 but the problem with installing updates persists.



I have also tried renaming the Software Distribution Folder via CMD but get the message 'Access is denied'. I have three CAB folders on my system - CAB, CAB2 and CAB.old. I suspect there may be a corrupted file somewhere but I really don't know what to do to keep my system up to date. My computer is working fine otherwise so I would rather not have to undertake a clean Windows installation. If anyone could oofer some suggestions as to how to fix this then I would be SO grateful.



Thanks in advance for any assistance. I am attaching my zipped CBS folder. I couldn't access the CBS file even with Admin permission "Access Denied" and it is too big to upload but I'm hoping that there is enough information here.


Thanks again,


Euan




Attached Files
File Type: zip CBS.zip (231.7 KB, 0 views)
My System SpecsSystem Spec
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08 Jun 2018   #2
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Hi Euan, this worked for me but did not last.
-
Stop the Windows Update service in Services.
Delete all files and subfolders in C:\Windows\SoftwareDistribution.
Restart the Windows Update service. Try Windows Update again.
My System SpecsSystem Spec
08 Jun 2018   #3
EuanM

Windows 7 Home Premium SP1 64bit
 
 

Hi, Thanks for your reply. Did the problem return after applying those fixs?

Euan
My System SpecsSystem Spec
.

08 Jun 2018   #4
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Not for a few weeks. So I did a W7 upgrade install using a Win7 disc with SP1 installed.
My System SpecsSystem Spec
08 Jun 2018   #5
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

For a repair install ( also called upgrade install):

You can get the win7 iso from here. Ultimate is easiest.
Techbench

Unlock all editions by using
eicfg_removal_utility.zip


My System SpecsSystem Spec
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 Windows 7 Updates refusing to install. Error Code ; 0X8007371B




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