Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 cannot update, error 8024402F

2 Weeks Ago   #21
townsbg

Windows 7 pro 64-bit
 
 

Do you have ports 80 or 443 blocked on your linux server? https://support.microsoft.com/en-us/...te-or-microsof


My System SpecsSystem Spec
.
2 Weeks Ago   #22
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi ShiftF5,

Thats good news, obviously there was a server permissions problem.
Im a home user dont rarely get into the Business side of things, i do however have a couple of things for you to check
IIS permissions - via programs/features - Features, see screenshot
Compare the ALL internet/server settings on the Good to a bad one, including NetframeWork

As for dismantling the others - I'd make a system image of the updated machine and deploy it to the others
(not the staff one)

Off to check the report log


Roy


Attached Images
Windows 7 cannot update, error 8024402F-shiftf5.png 
My System SpecsSystem Spec
2 Weeks Ago   #23
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

townsbg, don't believe Ports 80 or 443 are blocked on server. I had OP paste WU update address into url and it connected.
Nic
My System SpecsSystem Spec
.

2 Weeks Ago   #24
ShiftF5

Windows 7 Professional 64-bit
 
 

Hey all. Ports 80 and 443 are not blocked, although 80 is redirected at the firewall to our proxy server (squid) and has been for many years.

Today I hauled a second Windows 7 computer up to the server room and connected it directly to the ISP's modem. Lo and behold it also downloaded and installed updates - and continues to do so after I brought it back to its original location (behind the server/firewall/proxy). I'm hesitant to blame the server due to this. The only configuration changes I made to it was to have it connect to the new ISP and to block IPV6 connections, which were causing a slowdown issue. But if my non-updating issue was caused by the server, why do the 2 machines that were upstairs now work fine? And why do Windows 10 and Vista get their updates???

I compared the installed features list on one of the working computers and its non-working next-door neighbour and they have all the same settings checked off. EDIT: and IIS is not selected, just like in your screenshot.

So I now have two working computers and four non-working ones (including the staff computer). Any ideas would be welcomed!
My System SpecsSystem Spec
2 Weeks Ago   #25
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

No ideas as to why. Obviously it's not the server.
What updates were installed? May provide a clue. Best part, you now have two computers updating.
Gotta love Microsoft! Not the tech solution we were hoping for, nonetheless, it's a solution for you.
You might want to try manually installing the updates those two computers received on a machine still connected to your server and see if WU starts working correctly.

Man, that's a new one on me. Learn something new every day!
My System SpecsSystem Spec
2 Weeks Ago   #26
townsbg

Windows 7 pro 64-bit
 
 

Quote   Quote: Originally Posted by ShiftF5 View Post
Hey all. Ports 80 and 443 are not blocked, although 80 is redirected at the firewall to our proxy server (squid) and has been for many years.

Today I hauled a second Windows 7 computer up to the server room and connected it directly to the ISP's modem. Lo and behold it also downloaded and installed updates - and continues to do so after I brought it back to its original location (behind the server/firewall/proxy). I'm hesitant to blame the server due to this. The only configuration changes I made to it was to have it connect to the new ISP and to block IPV6 connections, which were causing a slowdown issue. But if my non-updating issue was caused by the server, why do the 2 machines that were upstairs now work fine? And why do Windows 10 and Vista get their updates???

I compared the installed features list on one of the working computers and its non-working next-door neighbour and they have all the same settings checked off. EDIT: and IIS is not selected, just like in your screenshot.

So I now have two working computers and four non-working ones (including the staff computer). Any ideas would be welcomed!

I think that your proxy server is redirecting or blocking access to the update servers. I would disable the proxy and see if it works. If it does try allowing access to the websites listed in my link.

@torchwood what you IIS have to do with it? That only runs webpages on the computer.
My System SpecsSystem Spec
2 Weeks Ago   #27
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

Wouldn't typing WU web address for a particular kb directly into the URL and receving the popup install window rule out proxy blocking WU?
My System SpecsSystem Spec
1 Week Ago   #28
ShiftF5

Windows 7 Professional 64-bit
 
 
Update

So here's the latest on this case.

I took a third computer up and plugged it directly into the modem to do updates. I noticed that the two last ones I did had difficulty connecting to the internet right away, and the "network troubleshooter" both times said I had modem issues. Both worked after I hard reset the modem (unplugged its power cable and plugged it back in). I have never had to do that when I plug into the Linux server.

Also, all 3 of them have since stopped updating and are again showing the dreaded 8024404F error. I am not sure at what point that happened but it was after at least 2 reboots.

I have uninstalled Reboot Restore Pro RX on some of them to rule that out (it had been preventing feature updates, but not other updates, on Windows 10, so I figured I should at least give it a go). No dice though.

I guess the server, the server/ISP combination, or the Windows 7's network configurations are all possibilities at this point.

I noticed that my Windows 7s have IPv6 and IPv4 selected in the adapter properties, and unchecking either one makes the network disconnect. I feel like I used to be able to connect with only IPv4 in the past, but am not sure.

Tomorrow when I have a couple hours to work on this without anyone using the network, I'll try the suggestion of turning all the server services off (firewall, proxy, DNS etc) and see if I can narrow this down.
My System SpecsSystem Spec
1 Week Ago   #29
ShiftF5

Windows 7 Professional 64-bit
 
 
Another Update

I set up my firewall to clear all its rules and pass everything, eliminated the forwarding to the proxy (so no proxy software was being used) and un-did the only change I made when changing ISPs which was to disable IPv6 lookups in our DNS service on the server. (IPv6 wasn't a problem with our old ISP, but with the new ISP it caused unacceptable performance issues).

Still get the same error!

My Windows 10 machines were still downloading and installing updates after all this. But not Windows 7.

Finally, I replaced the server with a hardware router. Windows 7 is now receiving updates!

So, some combination of the new ISP's settings and my server's settings are blocking updates for Windows 7 only.

Anyone know what the differences are between Windows 7 and the other OS's in terms of how updates are received? Even though it's a network issue, whatever the problem is seems to be unique to Windows 7.
My System SpecsSystem Spec
1 Week Ago   #30
ShiftF5

Windows 7 Professional 64-bit
 
 

sooo... no ideas anyone?

Well, I appreciate all the help so far. I looked in the WindowsUpdate.log file today (on the staff computer) and found this:

Code:
  + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
2018-07-11	20:24:31:965	 316	1240	PT	WARNING: ECP: Failed to validate cab file digest downloaded from http://download.windowsupdate.com/c/msdownload/update/others/2016/09/22156688_56945434ed5b0b98ea1f2fccdc3d351082e47f3e.cab with error 0x80091007
2018-07-11	20:24:31:965	 316	1240	PT	WARNING: ECP: This roundtrip contained some optimized updates which failed. New Update count = 37, Old Count = 60
2018-07-11	20:24:34:304	 316	1240	PT	WARNING: Sync of Updates: 0x8024402f
2018-07-11	20:24:34:304	 316	1240	PT	WARNING: SyncServerUpdatesInternal failed: 0x8024402f
I navigated to those two URLs (the client.asmx one and the *.cab one). Both failed in Chrome (the client.asmx said "This site can't be reached" with "ERR_SPDY_INADEQUATE_TRANSPORT_SECURITY" - so I opened Internet Options and disabled TLS 1.0 and 1.1. The *.cab says "The service is unavailable"

Then I tried Internet Explorer. In IE, the client.asmx file loaded fine, but the *.cab failed with the same error.
My System SpecsSystem Spec
Reply

 Windows 7 cannot update, error 8024402F




Thread Tools




Similar help and support threads
Thread Forum
Windows Update 8024402F error
This has been an ongoing problem for the last few days on two computers. Windows Update is not working properly. I have tried some suggestions online but nothing seems to be working. Is anyone else getting this problem? Any ideas?
Windows Updates & Activation
Windows Update Error 8024402F
I recently installed windows 7 home basic in my pc then later upgraded to windows 7 ultimate using any time upgrade. But i am unable to get any windows update, getting error 8024402F I tried 1.windows update troubleshooting still the same problem. 2.sfc/scan showed no problem...
Windows Updates & Activation
windows update error 8024402F
Hi I have windows 7 ultimate 32 bit. Till Sept. 17 windows update ran good. Since then when I run windows update I get Windows Update code 8024402F. I looked in internet for solutions but none helped. 1 - I changed the clock settings. 2 - I ran microsoft's fixit. 3 - I stopped the update...
Windows Updates & Activation
Windows Update Error 8024402f
I just bought a new desktop computer. Did a fresh raw install of Windows 7 OEM onto a blank hard drive. The computer is connected directly to my modem. I have an internet connection and have no issue loading most sites. I'm clearly having some kind of connection issue, but I can't figure it out....
Windows Updates & Activation
Windows Update error 8024402F
Hi All, First post on here so please be easy on me :) I've receiving the above error when I try to retrieve updates thru Windows Update. I am able to connect to the website fine, and it will invoke the WU applet. This has been happening for about a month now, and I've been trying various...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 20:08.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App