Windows 7 cannot update, error 8024402F

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  1. Posts : 3,615
    Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
       #11

    Thanks for your input Torchwood!

    Apparently, OP changed his GP settings
    Quote from post #1:
    "- switching from Microsoft Update to Windows Update in the Windows Update Settings (and now Microsoft Update is no longer available to me)"

    Nic
    Last edited by Snick; 28 Jun 2018 at 10:03. Reason: correct info
      My Computer


  2. Posts : 20
    Windows 7 Professional 64-bit
    Thread Starter
       #12

    Okay I will try to answer everyone's questions! First @Snick

    1. Why did I switch from Microsoft Update to Windows Update? Because I extensively Googled my problem and tried everything that worked for other people before posting here.
    example: https://www.thewindowsclub.com/windo...ode-0x8024402f
    Windows Update error 0x8024402f Solved - Page 2 - Windows 10 Forums
    Windows Error Code 8024402F Windows Update encountered an unknown - Microsoft Community

    I am not able to revert because the option for getting updates for other products is no longer visible. However, I did not turn this option off on all computers, and the ones where I did not change this setting also don't update with the same issue.

    2. Yes, I installed KB947821 (SURT) per the instructions for posting on this forum (and per your request).

    3. That URL gives me a CAB file that goes into my downloads folder.

    4. Yes, I already have KB3102810 (installed 13/11/2015)

    @townsbg,

    Thanks but all of my computers are already set to Never Update. I always update them manually, I don't want them doing it during the work day. Also, we have Reboot Restore RX Pro installed which was supposed to update on a schedule, but since Reboot Restore doesn't do what we need it to we stopped using it.

    Note: I previously tried changing the update from Never Update to Automatically Update and back again, but it did not work.

    @torchwood,

    The computers are heavily controlled with Local Group Policy since they are in a public computer lab. I don't recall making any specific changes to GP, especially not to all of them (I have to do each one individually). AV is just Microsoft Security Essentials. I don't recall what could have changed. Actually, we did change ISPs right around the March-April time frame, although if that were an issue wouldn't it affect the Windows Vista and Windows 10 machines too?

    @Snick,

    I only started changing update settings AFTER the update stopped working (within the past week). It was something I tried to fix it.

    Hope that helps!
    Last edited by ShiftF5; 28 Jun 2018 at 19:25.
      My Computer


  3. Posts : 20
    Windows 7 Professional 64-bit
    Thread Starter
       #13

    @torchwood UPDATE: based on your comment, I thought about file corruption, so I re-ran sfc /scannow and also ran DISM /Online /Cleanup-Image /scanhealth but neither command found any problems. I cannot see any obvious issues with Internet Explorer nor with my Internet settings.
      My Computer


  4. Posts : 3,615
    Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
       #14

    ShiftF5, thank you for your detailed reply. I believe Torchwood/Roy should take over your issue as he is more experienced than I am.

    The M$ address that I had you paste into the url was intended to ascertain whether or not you were able to access the update server from your computer. Sometimes, access is prohibited via a plethora of reasons. That is one more item off the list!

    I'll keep researching, and monitor posts on this thread.

    Reading you recent post, I gather that your issue affects every computer in the lab (valuable info!!) With what Torchwood indicated, a network issue, it would appear to be right on point. I was inclined toward malware issue, but that is most unlikely on multiple machines. BTW I don't think very highly of M$ Security Essentials (MSE), better than nothing, but not much, in my opinion. I review AV Comparatives and a few other AV test sites that slip my old taxed brain at the moment. Too much hitting the textbooks for upcoming IT exams!

    Best free AV at the moment appears to be BitDefender if you judge them by the AV test sites. MSE is utilized as a baseline, and receives less than adequate reviews continually.

    WU most often is a bear to diagnose, especially if it's not missing/corrupt files, as is BSOD issues. Repair Install would most likely resolve your problem, but that's usually a last resort and I'd wait for Torchwood for that suggestion.

    Here's the link to the tutorial for your perusal.

    Repair Install
    How to Do a Repair Install to Fix Windows 7

    Nic
      My Computer


  5. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #15

    Hi ShiftF5

    I am NOT implying your running non-genuine, but can you run the tool from here, it will tell me where your comps are going to pick up its updates from.
    (direct from MS or via a server - yours or your ISP)
    Windows Genuine and Activation Issue Posting Instructions - Windows 7 Help Forums

    RUN it on the same computer you ran your previous reports

    Regarding the ISP change - have a feeling its the root cause.
    are they included on your trusted sites setting

    As for the IE hash error please compare the rights on the associated Security tab to a comp running Vista
    note this error could be machine specific, run the report on another machine to confirm

    Roy
    Last edited by torchwood; 29 Jun 2018 at 07:09.
      My Computer


  6. Posts : 20
    Windows 7 Professional 64-bit
    Thread Starter
       #16

    @Snick
    Okay, thanks for all of your help.

    @torchwood
    This issue affects all of the Windows 7 computers in our lab, AND it also affects our Windows 7 staff computer on the same network which does not have any GPO settings nor does it have Reboot Restore Pro. It's also a much older Dell Optiplex 3010 computer, and the lab computers are all HP EliteDesk.

    Here is the Genuine report you requested:

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-788W3-H689G-6P6GT
    Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
    Windows Product ID: 00371-OEM-8992671-00008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {C6A115D3-C0AB-41CE-AE93-46D9D98FA279}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr_escrow.180330-1600
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C6A115D3-C0AB-41CE-AE93-46D9D98FA279}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-2035651771-1749162883-1969856270</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteDesk 705 G1 SFF</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>L06 v02.15</Version><SMBIOSVersion major="2" minor="8"/><Date>20141022000000.000000+000</Date></BIOS><HWID>5A7E3007018400F2</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700008-02-1033-7601.0000-3372013
    Installation ID: 021005445474901025791833679001290860036870463636152572
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6P6GT
    License Status: Licensed
    Remaining Windows rearm count: 0
    Trusted time: 30/06/2018 1:44:35 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:30:2018 13:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEA7r5AXCT+hNs0cAwintQ6AfTWpkA=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			HPQOEM		SLIC-BPC
      FACP			HPQOEM		SLIC-BPC
      HPET			HPQOEM		SLIC-BPC
      MCFG			HPQOEM		SLIC-BPC
      FPDT			HPQOEM		SLIC-BPC
      FIDT			HPQOEM		SLIC-BPC
      SSDT			COMPAQ		WMI
      SLIC			HPQOEM		SLIC-BPC
      MSDM			HPQOEM		SLIC-BPC
      UEFI			HPQOEM		SLIC-BPC
      IVRS			AMD		BANTRY  
      SSDT			COMPAQ		WMI
      SSDT			COMPAQ		WMI
      CRAT			AMD		BANTRY  
      SSDT			COMPAQ		WMI
      SSDT			COMPAQ		WMI
    I did phone my ISP this week to inquire if they were filtering ActiveX packets (I read that could be an issue on some routers, but we don't have a router, we're using an old Linux server for routing) and the guy said he had never heard of that. No other customers are reporting any issues. He suggested I take one of the lab computers into the server room and hook it directly to the modem to see if the issue persists. I won't be able to do that today, but I should be able to try tomorrow. I'll let you know how it goes.
      My Computer


  7. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #17

    Hi ShiftF5,

    Thanks that looks OK update request going straight to MS.

    Couple of points its highlighted
    Bios OUT of Date
    Spectre/Meltown patch issued late march v2.30 please update
    (this may clear the problem)

    this machine appears to have gone non-genuine 3 times, rearm count 0, next time you will have to use the COA product key

    ActiveX appears OK, as for the old linux server might be related to SMB1 certificate changes - direct hookup to the modem will confirm/deny this..

    Can you run the report from this link - ignore the title please - it produces some really good info
    Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Help Forums


    Roy
      My Computer


  8. Posts : 20
    Windows 7 Professional 64-bit
    Thread Starter
       #18

    @torchwood

    Well, I have some additional info for you. Today I dismantled one of the desktops, hauled the whole thing up to our server room on the second floor, and hooked it directly to the modem. Lo and behold, it found 25 updates. However, it would not install them due to error 80240016 ("Windows is already installing other updates") and the "Try Again" button did nothing. I shut the computer down (after, surprisingly, waiting for "Windows is installing updates, please do not turn off your computer"), set it all back up at its regular desk, and tried to update again. This time it found 19 updates but still the 80240016 error. After trying multiple times (always with a different number of updates found) and rebooting, this ONE computer is now downloading/installing its updates successfully even though it's connected to the network again....

    Out of curiosity, I started up one of its neighbours and sure enough that one is still getting the same error as before (8024402F). I can't really believe my solution here is going to be dismantling each of these desktops one by one, hauling them upstairs and individually getting them started on the modem directly!

    I thought connecting them directly to the ISP would answer a question, not provide a new one... :)

    I am going to run the report you suggested on the computer that is still producing the original error. Let me know if you require anything else ...
      My Computer


  9. Posts : 20
    Windows 7 Professional 64-bit
    Thread Starter
       #19

    Report attached
    Windows 7 cannot update, error 8024402F Attached Files
      My Computer


  10. Posts : 3,615
    Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
       #20

    As I suspected after you stated all 'puters on network had same issue, and Torchwood suspected.
      My Computer


 
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