Windows 7 cannot update, error 8024402F

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  1. ShiftF5
    Posts : 20
    Windows 7 Professional 64-bit
       New #1

    Windows 7 cannot update, error 8024402F


    Hi there forum,

    I've just spent a whole weekend troubleshooting this issue and I've run out of things to try. We have 6 Windows 7 Professional (x64) computers, all HP EliteDesk desktops, that suddenly will not update. The last successful update appears to have happened in April.

    Things I have tried: (all the steps in the before-you-post thread)

    1. Installed and run System Update Readiness Tool, rebooted (did not help)
    2. sfc /scannow, rebooted (did not help)
    3. Error code: 8024402F
    4. See CBS log, attached.

    Other things I have tried, none of which worked:
    - re-synching my computer's clock
    - switching from Microsoft Update to Windows Update in the Windows Update Settings (and now Microsoft Update is no longer available to me)
    - switching to a public DNS server
    - turning off IPV6
    - About 3 different Microsoft Fix-Its
    - Windows Update troubleshooter
    - Stop/start Windows Update and BITS services
    - Uninstalling the last successful update, in case that was what caused the problem
    - Deleting SoftwareDistribution folder
    - Resetting Windows Update components
    - Waiting a week :)
    - Probably other things that I've since forgotten

    This network also has Windows 10 and Windows Vista machines, and the Vista machines are all updating fine - I just updated Windows Defender definitions on all of them yesterday. (I'll go try one of the Windows 10 ones now)

    Any suggestions on why Windows Update has stopped only for Windows 7?
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  3. Paul Black
    Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       New #2

    Hi ShiftF5, welcome to Seven Forums,

    Just to let you know that there is no attachement for the CBS log!

    I hope this helps!
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  4. ShiftF5
    Posts : 20
    Windows 7 Professional 64-bit
    Thread Starter
       New #3

    Yeah, I know... it's like 65 MB and I didn't realize the upload had failed until I had already posted, and then I was unable to find my post again to edit it. (Apparently it was "in moderation?&quot Any suggestions for uploading a 65 MB zip file? Is it allowed? EDIT: Also, Windows 10 and Windows Vista are updating fine on the same network.
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  6. Snick
    Posts : 3,615
    Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
       New #4

    Hi ShiftF5,

    65 mb file would have to be uploaded to One Drive, Google Drive, Dropbox, etc. and post link.

    SURT Tool only identifies missing/corrupt cab, mum or manifests, etc. it doesn't fix everything.

    Run System Update Readiness Tool again and post CheckSUR.log please. Log is temporary in default location.

    Log location: C:\Windows\Logs\CBS

    Select the last 1/4 or so of your CBS.log and post and post windowsupdate.log too please

    Nic
    Last edited by Snick; 27 Jun 2018 at 16:21. Reason: add info
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  7. ShiftF5
    Posts : 20
    Windows 7 Professional 64-bit
    Thread Starter
       New #5

    CBS-log.zip - here is the CBS log file only, from the CBS folder I copied out last time (right after an attempt to update). Let me know if the other files in the CBS folder are needed. I'm running SURT now and when the CheckSUR.log is updated, I'll attach that in the next post.
    Windows 7 cannot update, error 8024402F Attached Files
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  8. ShiftF5
    Posts : 20
    Windows 7 Professional 64-bit
    Thread Starter
       New #6

    Windowsupdate.log
    Windows 7 cannot update, error 8024402F Attached Files
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  10. ShiftF5
    Posts : 20
    Windows 7 Professional 64-bit
    Thread Starter
       New #7

    CheckSUR.log
    Windows 7 cannot update, error 8024402F Attached Files
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  11. Snick
    Posts : 3,615
    Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
       New #8

    from your post - switching from Microsoft Update to Windows Update in the Windows Update Settings (and now Microsoft Update is no longer available to me)
    ???? why did you do this? revert to default setting please.

    This is an excerpt from you windowsupdate.log

    2018-04-26 17:18:32:875 984 a4c Report REPORT EVENT: {99AFDC34-E00B-4044-ADC5-EAAE2CE76542} 2018-04-26 17:18:28:772-0400 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 <<PROCESS>>: shdserv.exe Success Software Synchronization Windows Update Client successfully detected 14 updates.
    2018-04-26 17:18:32:875 984 a4c Report REPORT EVENT: {E6CE7CB6-7A13-44AC-B8D9-5897EFE393AB} 2018-04-26 17:18:29:084-0400 1 167 101 {B2378849-9FDE-4643-9850-94CC1A100A09} 200 0 Microsoft Security Essentials ( Success Content Download Download started.
    2018-04-26 17:18:32:875 984 a4c Report REPORT EVENT: {587A8171-439C-4D6F-AAD8-5C874A795CBE} 2018-04-26 17:18:29:303-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80248014 <<PROCESS>>: CompatTelRunner.ex Failure Software Synchronization Windows Update Client failed to detect with error 0x80248014.

    From the last excerpt entry Sync Failure repeats over and over until hot fix success near end of log.

    2018-06-27 20:28:08:298 1040 11f8 Report REPORT EVENT: {E8812BD1-A8DF-4A18-9541-725B3487E4D5} 2018-06-27 20:28:03:295-0400 1 183 101 {A9BC65B9-EC5A-47DE-A5D5-F62A038CD496} 501 0 wusa Success Content Install Installation Successful: Windows successfully installed the following update: Hotfix for Windows (KB947821)

    Did you manually install KB947821 or change any settings?

    Don't need other files in CBS folder, should be persist zip files
    CheckSUR.log is clean.

    Please copy and paste bold text into your url

    http://download.windowsupdate.com/d/msdownload/update/others/2018/06/26745555_27bb04045176bd0375a6ea2b79e260d7a180e3e6.cab

    If you get a popup installer, don't install it, just let me know it appeared. (success indicates your access to win update server isn't being blocked)

    Do you have KB3102810 installed on your computer?

    Open Windows Update, lower-left corner click installed updates, copy and paste KB3102810 into searchbox upper-right corner. May take a while. If it's not installed, download and install it (latest win update agent)

    Update for Windows 7 for x64-based Systems (KB3102810)

    Reboot and try win update again.

    Nic
    Last edited by Snick; 27 Jun 2018 at 22:29.
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  12. townsbg
    Posts : 1,851
    Windows 7 pro
       New #9

    Under the update setting change to do not check for updates. Save and then go back and check. That's worked for me several times.
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  13. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #10

    Hi ShiftF5,

    The error code usually relates to a Network permissions problem.
    According to the CBS report there is a problem with the hash's for IE - a login problem
    and within the update log its also reporting a permissions problem

    2018-06-23 14:23:14, Info CSI 00000010 Hashes for file member \??\C:\Program Files\Internet Explorer\SIGNUP\install.ins do not match actual file [l:22{11}]"install.ins" :
    Found: {l:32 b:vRiA8dLLfZucoVH0kBcAyQH9f9i5F88hZOiKWtquEqk=} Expected: {l:32 b:Jwn5oW343A0ldAPuI/S/LRCC+HsGcbpgp59P+/m/Cjw=}



    Misc WARNING: WinHttp: WinHttpQueryHeaders(WINHTTP_QUERY_CONTENT_TYPE) for X-CCC failed. error 0x80072f76
    2018-03-29 17:15:17:082 1044 110 PT WARNING: ECP: DownloadCabFile: failed to get CDN Country for error reporting, hr = 0X80072F76
    (note the date)
    Please check/reset your internet options

    What, if anything, changed 28/29 March Security wise - AV, Group policy changes etc.
    As the error is only on HP comps did they issue any updates

    Roy
    Last edited by torchwood; 28 Jun 2018 at 06:42.
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