After 4 hours running uninstall cmd with nothing happening I typed exit rebooted entered the windows preparing loop again ie wouldn't boot into os . Performed a system restore via safe mode (3/7/18) all working apart from update problem.
Hi Loui,
no - it didnt complete, screenshot showing ready for next command
not sure why Snicks fix failed, its pretty standard
ah - found the problem path incorrect missing
C:\Windows\Temp\CheckSur\Servicing
please rerun Snicks fix, after including Servicing after checksur for the temp file
Roy
Hi Roy Should I run surt then place temp on desktop then uninstall cmd the finally install sp1? Thanks
Hi Loui,
Snicks fix, revised to include Servicing in the path, MUST be on the desktop BEFORE running Surt, it will automatically include it as it designed this way
(remove the old one)
Would also like to check your comps current status
1 Please reboot
2 check if SP1 is installed or not (via installed updates)
3 If so then run Snicks fix
4 Reboot
5 Try the updates
Roy
Hi Roy rebooted sp1 is installed. Do you mean put snicks temp file on desktop (servicing) then run surt then fix?
OOPS!
loui, here's the missing files again in servicing/packages, as it is in the Windows folder. Unzip to desktop and run SURT. Apparently Microsoft tech page has the wrong path for placement in temp folder. Yes, their support personnel make error too. Irregardless, it doesn't create another issue other than it doesn't install.
FYI: here's the complete path to where those files are located: C:\Windows\servicing\Packages. SURT will find the folder servicing/Packages on your desktop and place them in the correct location. I knew SFCFix did this now I know SURT does as well.
Nic
servicing.zip
I, somehow didn't consider SP1 would install over already installed SP1 correcting errors/corruption. Too many hours eyeballing my IT textbooks I assume!
My heads hurting how's yours? Should I try just installing sp1? Placed serving on desktop do I run surt then uninstall cmd etc? Thanks
Head is doing fine, and please exercise patients, it always takes what it takes to correct computer issues.
loui, you stated SP1 installed, no need to install it again. My statement in previous post was referring to post #13 when I recommended you use WUSA. I wasn't aware that SP1 wouldn't uninstall if disk cleanup was run and again Microsoft tech page didn't include that info either. I just reread the SURT analysis page in SevenForums Tutorials and the correct path is there. Figures, doesn't it.
Unzip the servicing.zip to desktop and run SURT again, and yes, post log please. As Roy stated and you also stated, it won't uninstall if you've run Disk Cleanup, which you indicated you have. Don't try to uninstall it as you stated it installed correctly.
Roy has been at this for some time, as his post count confirms, I'm 65 and an IT student at a local college, with 4.0 GPA. If you've perused the forum pages, not many even attempt to correct Win Update or BSOD issues. Why? Some of the hardest issues to rectify, and why I enjoy tackling them, because most haven't a clue.
Last edited by Snick; 05 Jul 2018 at 11:24. Reason: add info
Hi Nic yes I know patience is needed with pc's but they are a real pain as is surt hanging again! When it's run it's course I'll post the log anything I should do when it's finish? On a side note my name is Stuart. Loui is one of my cats.
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