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Windows 7: Windows Update failing 80072ee2 80072efe

1 Week Ago   #21
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Betterdays,

follow this link, Norton Uninstaller, use in SAFE mode please.

Uninstall and Reinstall Norton product using the Norton Remove and Reinstall tool


Recreating the licence store does not allways require you to re-enter a product code,
if there is not a product code on the coa sticker, the key currently on your system is genuine
74T2M-DKDBC-788W3-H689G-6P6GT


Roy


My System SpecsSystem Spec
.
1 Week Ago   #22
Betterdays

Windows 7 Pro SP1 64 bit
 
 

Should I reinstall it as well or just remove it for now? Also, the key you listed, that's just an example correct?
My System SpecsSystem Spec
1 Week Ago   #23
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Betterdays,

leave it uninstalled for the time being, until we get sorted.

That Key is NOT an example, its the factory installed key for ALL HP W7 PRO computers.
(currently on your machine the last 3 blocks show on your MGDiag report)
The COA sticker Back-up key will be different, and is unique


Roy
My System SpecsSystem Spec
.

1 Week Ago   #24
Betterdays

Windows 7 Pro SP1 64 bit
 
 

Sorry for the delay but I'm hoping to be onsite to perform the tasks (norton, license restore) today and will respond with a new MGADiag report. Wondering also if I should attempting running windows update troubleshooter to see if it finds anything.


https://support.microsoft.com/en-us/...troubleshooter


Thanks
My System SpecsSystem Spec
6 Days Ago   #25
Betterdays

Windows 7 Pro SP1 64 bit
 
 

Ok removed Norton via the tool and recreated the license store. Here's the MGADiag Tool report


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {D9A0B895-07B0-4FCD-AAE6-76F4307761F5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170427-1518
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D9A0B895-07B0-4FCD-AAE6-76F4307761F5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-1108347673-849039043-596080309</SID><SYSTEM><Manufacturer>HP</Manufacturer><Model>HP ProOne 600 G2 21.5-in Non-Touch AiO</Model></SYSTEM><BIOS><Manufacturer>HP</Manufacturer><Version>N12 Ver. 02.18</Version><SMBIOSVersion major="2" minor="7"/><Date>20170605000000.000000+000</Date></BIOS><HWID>85E23807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.23403

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-1033-7601.0000-1932018
Installation ID: 008606865201261676456710256730878440071392815253239816
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 7/12/2018 6:16:41 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE2
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:8:2018 10:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAABAAAABQABAAEAln3UXUYymqgOmIjFFGJf4BYepEpwsYgP9FI=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM 805E
FACP HPQOEM SLIC-BPC
HPET HPQOEM 805E
MCFG HPQOEM 805E
SSDT HP ShmTable
TCPA HPQOEM EDK2
SSDT HP ShmTable
UEFI HPQOEM EDK2
SSDT HP ShmTable
SSDT HP ShmTable
MSDM HPQOEM SLIC-BPC
SLIC HPQOEM SLIC-BPC
WSMT HPQOEM 805E
SSDT HP ShmTable
SSDT HP ShmTable
SSDT HP ShmTable
SSDT HP ShmTable
ASF! HPQOEM UYA
FPDT HPQOEM EDK2
BGRT HPQOEM EDK2
My System SpecsSystem Spec
6 Days Ago   #26
Betterdays

Windows 7 Pro SP1 64 bit
 
 

PS - I also ran windows update troubleshooter and it found 2 issues (Service Registration is missing or corrupt and Problems installing recent updates) and fixed but windows update still fails with same errors.
My System SpecsSystem Spec
6 Days Ago   #27
Betterdays

Windows 7 Pro SP1 64 bit
 
 

Not sure if I mentioned but before starting this thread but I attempted to load this patch:


https://support.microsoft.com/en-us/...e-protocols-in


I did run the "Easy Fix" program with that link which loaded registry values as a precursor to being able to load KB3140245. This created the DefaultSecureProtocols registry entry under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp. I think the value for this is 0x00000A80 which would activate TLS 1.0, 1.1, and 1.2.

I'm wondering if this could be an issue since 3140245 failed to load (1st post) and winhttp is seeing these values and overriding the default. Windows Update log errors are winhttp related:


WARNING: Send failed with hr = 80072efe.
2018-07-08 09:55:09:588 1100 6ac Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2018-07-08 09:55:09:588 1100 6ac Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://fe2.update.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab>. error 0x80072efe
2018-07-08 09:55:09:588 1100 6ac Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2018-07-08 09:55:09:588 1100 6ac Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2018-07-08 09:55:09:588 1100 6ac Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2018-07-08 09:55:09:588 1100 6ac Misc WARNING: DownloadFileInternal failed for http://fe2.update.microsoft.com/v11/...1-wuredir.cab: error 0x80072efe
2018-07-08 09:55:09:603 1100 6ac Setup FATAL: GetIdentUrlFromRedirector, err = 0x80072EFE
2018-07-08 09:55:09:603 1100 6ac Setup WARNING: SelfUpdate check failed to download package information, error = 0x80072EFE
2018-07-08 09:55:09:603 1100 6ac Setup FATAL: SelfUpdate check failed, err = 0x80072EFE




From the link:
When an application specifies WINHTTP_OPTION_SECURE_PROTOCOLS, the system will check for the DefaultSecureProtocols registry entry and if present override the default protocols specified by WINHTTP_OPTION_SECURE_PROTOCOLS with the protocols specified in the registry entry. If the registry entry is not present, WinHTTP will use the existing operating system defaults for Win WINHTTP_OPTION_SECURE_PROTOCOLS HTTP. These WinHTTP defaults follow the existing precedence rules and are overruled by SCHANNEL disabled protocols and protocols set per application by WinHttpSetOption.


Again this was loaded after issues with windows update, java client, and web browser site access (mostly Chrome but slow page access using Firefox as well). The other issue could be SCHANNEL related since enables/disables protocols. Not sure what registry entry to look at for that.


Thanks
My System SpecsSystem Spec
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 Windows Update failing 80072ee2 80072efe




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