Windows Update failing 80072ee2 80072efe

Hi

please install KB971033,


The output confirms it's why your getting the failures

Roy

I loaded KB971033, rebooted, still have connectivity issues (norton liveupdate fails, java client app failing to server, windows update). Browser appears to connect to server w/o delay right now. Could this be Winhttp issue, registry. I still haven't been able to load 3140245 (TLS1.2) and I've read about other potential registry issues like SCHANNEL but haven't investigated it enough to understand it. I'd think these should be patches/updates from MS.

Transport Layer Security (TLS) registry settings | Microsoft Docs

Windows update log
2018-07-07 14:34:56:372 1144 638 AU Triggering AU detection through DetectNow API
2018-07-07 14:34:56:372 1144 638 AU Triggering Online detection (interactive)
2018-07-07 14:34:56:372 1144 1600 AU #############
2018-07-07 14:34:56:372 1144 1600 AU ## START ## AU: Search for updates
2018-07-07 14:34:56:372 1144 1600 AU #########
2018-07-07 14:34:56:387 1144 1600 AU <<## SUBMITTED ## AU: Search for updates [CallId = {49CE92A4-DDC6-46D7-81CA-65EFD6DF6BD6}]
2018-07-07 14:34:56:387 1144 1b14 Agent *************
2018-07-07 14:34:56:387 1144 1b14 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2018-07-07 14:34:56:403 1144 1b14 Agent *********
2018-07-07 14:34:56:403 1144 1b14 Agent * Online = Yes; Ignore download priority = No
2018-07-07 14:34:56:403 1144 1b14 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2018-07-07 14:34:56:403 1144 1b14 Agent * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
2018-07-07 14:34:56:403 1144 1b14 Agent * Search Scope = {Machine}
2018-07-07 14:34:56:403 1144 1b14 Setup Checking for agent SelfUpdate
2018-07-07 14:34:56:403 1144 1b14 Setup Client version: Core: 7.6.7601.23735 Aux: 7.6.7601.23735
2018-07-07 14:34:56:465 1144 1b14 Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab with dwProvFlags 0x00000080:
2018-07-07 14:34:56:559 1144 1b14 Misc Microsoft signed: NA
2018-07-07 14:34:56:559 1144 1b14 Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMPA3C.tmp with dwProvFlags 0x00000080:
2018-07-07 14:34:56:590 1144 1b14 Misc Microsoft signed: NA
2018-07-07 14:34:56:606 1144 1b14 Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2018-07-07 14:34:56:621 1144 1b14 Misc Microsoft signed: NA
2018-07-07 14:36:56:446 1144 1b14 Misc WARNING: Send failed with hr = 80072ee2.
2018-07-07 14:36:56:446 1144 1b14 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2018-07-07 14:36:56:446 1144 1b14 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://ds.download.windowsupdate.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab>. error 0x80072ee2
2018-07-07 14:36:56:446 1144 1b14 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2018-07-07 14:36:56:446 1144 1b14 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2018-07-07 14:36:56:446 1144 1b14 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2018-07-07 14:36:56:446 1144 1b14 Misc WARNING: DownloadFileInternal failed for http://ds.download.windowsupdate.com...1-wuredir.cab: error 0x80072ee2
2018-07-07 14:36:56:446 1144 1b14 Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2018-07-07 14:36:56:477 1144 1b14 Misc Microsoft signed: NA
2018-07-07 14:38:56:444 1144 1b14 Misc WARNING: Send failed with hr = 80072ee2.
2018-07-07 14:38:56:444 1144 1b14 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2018-07-07 14:38:56:444 1144 1b14 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab>. error 0x80072ee2
2018-07-07 14:38:56:444 1144 1b14 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2018-07-07 14:38:56:444 1144 1b14 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2018-07-07 14:38:56:444 1144 1b14 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2018-07-07 14:38:56:444 1144 1b14 Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v11/2/...1-wuredir.cab: error 0x80072ee2
2018-07-07 14:38:56:444 1144 1b14 Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2018-07-07 14:38:56:460 1144 1b14 Misc Microsoft signed: NA
2018-07-07 14:39:58:127 1144 1b14 Misc WARNING: Send failed with hr = 80072efe.
2018-07-07 14:39:58:127 1144 1b14 Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2018-07-07 14:39:58:127 1144 1b14 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://fe2.update.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab>. error 0x80072efe
2018-07-07 14:39:58:127 1144 1b14 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2018-07-07 14:39:58:127 1144 1b14 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2018-07-07 14:39:58:127 1144 1b14 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2018-07-07 14:39:58:127 1144 1b14 Misc WARNING: DownloadFileInternal failed for http://fe2.update.microsoft.com/v11/...1-wuredir.cab: error 0x80072efe
2018-07-07 14:39:58:127 1144 1b14 Setup FATAL: GetIdentUrlFromRedirector, err = 0x80072EFE
2018-07-07 14:39:58:127 1144 1b14 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80072EFE
2018-07-07 14:39:58:127 1144 1b14 Setup FATAL: SelfUpdate check failed, err = 0x80072EFE
2018-07-07 14:39:58:127 1144 1b14 Agent * WARNING: Skipping scan, self-update check returned 0x80072EFE
2018-07-07 14:39:58:220 1144 1b14 Agent * WARNING: Exit code = 0x80072EFE
2018-07-07 14:39:58:220 1144 1b14 Agent *********
2018-07-07 14:39:58:220 1144 1b14 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2018-07-07 14:39:58:220 1144 1b14 Agent *************
2018-07-07 14:39:58:220 1144 1b14 Agent WARNING: WU client failed Searching for update with error 0x80072efe
2018-07-07 14:39:58:220 1144 13d8 AU >>## RESUMED ## AU: Search for updates [CallId = {49CE92A4-DDC6-46D7-81CA-65EFD6DF6BD6}]
2018-07-07 14:39:58:220 1144 13d8 AU # WARNING: Search callback failed, result = 0x80072EFE
2018-07-07 14:39:58:220 1144 13d8 AU # WARNING: Failed to find updates with error code 80072EFE
2018-07-07 14:39:58:236 1144 13d8 AU #########
2018-07-07 14:39:58:236 1144 13d8 AU ## END ## AU: Search for updates [CallId = {49CE92A4-DDC6-46D7-81CA-65EFD6DF6BD6}]
2018-07-07 14:39:58:236 1144 13d8 AU #############

PS - I didn't remove Norton to date either since I was hoping that KB would fix issue. Should I still remove it?
thanks

Hi

please rerun the tool.
REMOVE Norton, try updatng
The GUID update SUID reference is non standard
ARE you running behind a proxy/vpn if so remove that as well

Roy

Removed Norton (not entirely - kept settings etc), rebooted then ran MGA diag tool, winupdatelog

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {D9A0B895-07B0-4FCD-AAE6-76F4307761F5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170427-1518
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D9A0B895-07B0-4FCD-AAE6-76F4307761F5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-1108347673-849039043-596080309</SID><SYSTEM><Manufacturer>HP</Manufacturer><Model>HP ProOne 600 G2 21.5-in Non-Touch AiO</Model></SYSTEM><BIOS><Manufacturer>HP</Manufacturer><Version>N12 Ver. 02.18</Version><SMBIOSVersion major="2" minor="7"/><Date>20170605000000.000000+000</Date></BIOS><HWID>85E23807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.23403

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-1033-7601.0000-0972017
Installation ID: 008606865201261676456710256730878440071392815253239816
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 7/8/2018 9:43:22 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAABAAAABQABAAEAln3UXUYymqgOmIjFFGJf4BYepEpwsYgP9FI=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM 805E
FACP HPQOEM SLIC-BPC
HPET HPQOEM 805E
MCFG HPQOEM 805E
SSDT HP ShmTable
TCPA HPQOEM EDK2
SSDT HP ShmTable
UEFI HPQOEM EDK2
SSDT HP ShmTable
SSDT HP ShmTable
MSDM HPQOEM SLIC-BPC
SLIC HPQOEM SLIC-BPC
WSMT HPQOEM 805E
SSDT HP ShmTable
SSDT HP ShmTable
SSDT HP ShmTable
SSDT HP ShmTable
ASF! HPQOEM UYA
FPDT HPQOEM EDK2
BGRT HPQOEM EDK2

PS - no proxy/vpn - this is hardwired to the router (Comcast ISP).

Hi Betterdays,

please do the following in order

check the time on your comp if its incorrect - reset perform update check
if the above succeeds NO further actions below will be required

Remove Norton completely

follow the instructions in the screenshot


Roy

So after having to have to take the back off the All-in-One to locate the MS COA as described by the HP quick setup guide, all I find is a Win Pro sticker. Nothing listed either on the CD-ROM but i did find the product ID in the control panel -> System tab. I'm pretty sure that will work but want to confirm before recreating the license store. Thanks.



PS
Clock was in sync with others machines.

Also, this OS is one where you have capability to switch to Windows 10 (not sure if this could be the cause or part of it)



From product sheet:

• OS Provided: Type
  Microsoft Windows 7 Professional 64-bit Edition
• OS Provided
  Microsoft Windows 7 Professional 64-bit Edition (available through downgrade rights from Windows 10 Pro 64-bit) + Windows 10 Pro 64-bit License - English

Also, I don't have a means to completely remove Norton now since it doesn't show under control panel -> programs tab -> uninstall program.