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Windows 7: Error code

18 Aug 2018   #11
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi CLAIRE39,

Quote   Quote: Originally Posted by CLAIRE39 View Post
Hi Paul, I downloaded link you sent via email (windows6.1-KB947821-V34-X64.msu).
It wasn't me that sent you the link! It might have been Snick!

I hope this helps!


My System SpecsSystem Spec
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18 Aug 2018   #12
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

Nope it wasn't my error (this time) lol! Paul your post #5 link is for x64. Win7 Starter is x32, there is no x64 version. FYI

CLAIRE39,

There is no attached pic to your post #9.

A little explanation for you regarding Win Update Posting Instructions:

sfc /scannow is a system file-checker. It locates missing/corrupt system files and attempts to repair them or replace them if available on your computer or win7 disk if it in the drive. Quite often, sfc /scannow cannot repair or replace files).
System Update Readiness Tool (SURT) locates missing or corrupt mum, cat, manifest, and registry entries. If you do nothing but run it, it does not necessarily correct every problem (actually most of the time it doesn't). When run, it produces two log files, CheckSUR.log and CheckSUR.persist.log and they are temporary in default location:
C:\Windows\Logs

Your error code points to Dynamic Link Library (.dll) corruption. If that's the case, CheckSUR.log should indicate the problem(s) or not.

Would you please:
Click , in searchbox type cmd, when the entry appears, right-click cmd and choose run as administrator
At the > type or copy and paste with mouse
sfc /scannow
yes there is a space between c and /

After that, please run the SURT tool again and post logs:
Log location: C:\Windows\Logs
CBS.log

CheckSUR.log
Log Location: C:\Windows
WindowsUpdate.log

Nic
My System SpecsSystem Spec
20 Aug 2018   #13
CLAIRE39

WINDOWS 7 STARTER
 
 

I have done all you said, but the only logs I can find is attached.
I tried typing c:windows \log ect in the search bottom left corner
but it just returned no files found??
But it still takes several clicks before connecting to icon.
And it is very slow at doing that.
As there are no files / programs on it would it help if I put it back to factory settings??


Attached Thumbnails
Error code-img_8371.jpg  
My System SpecsSystem Spec
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20 Aug 2018   #14
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi CLAIRE39,

As Snick has pointed out, the logs can be found here:

C:\Windows\Logs\CBS.log.
C:\Windows\Logs\CBS\CheckSUR.log.
C:\Windows\WindowsUpdate.log.

I hope this helps!
My System SpecsSystem Spec
20 Aug 2018   #15
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

CLAIRE39, there are a few ways to get to the location of the logs. I usually provide the correct syntax (spelling, punctuation, etc.). You can copy and paste the location into the searchbox after clicking
My System SpecsSystem Spec
20 Aug 2018   #16
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

Quote   Quote: Originally Posted by CLAIRE39 View Post
As there are no files / programs on it would it help if I put it back to factory settings??
A Repair Install (click link for Brink/SevenForums page on subject-matter), also referred to as an In Place Upgrade, is what I'm inclined to suggest at this point. It preserves all your files, folder, music, video, etc. it replaces Windows and saves your old setting in a file called Windows.old
Here's an awesome video by Brian at Britec Computers UK
Repair Install to Fix Windows 7 Without Reformatting by Britec

If you wish to proceed with a Repair Install please advise and I'll be more than happy to walk you through it. Been there, done that many times.

Nic
My System SpecsSystem Spec
23 Aug 2018   #17
CLAIRE39

WINDOWS 7 STARTER
 
 

Thank you Nic I have just watched the video Repair install by Britec and Hopefully it will solve the problems I'm having.
And I would be very grateful if you would help me do that.
The only thing is I do not have the windows 7 disk ?? mentioned and no CD on this computer.
Can this still be done.??
Regards
My System SpecsSystem Spec
23 Aug 2018   #18
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi CLAIRE39,

Let's get your system specifications sorted out in your UserCP > Edit System Spec setup. This will enable us to give you better advice!

The tutorial below [Published by Brink and written by CyberZeus] let's you easily see all of your system information, along with the option of making filling out your system specifications here at Seven Forums easier. How to See Your System Specs with "System Info"

I hope this helps!
My System SpecsSystem Spec
23 Aug 2018   #19
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

CLAIRE39, yes, you can download a copy of Win7 which is an ISO file. You don't need a CD drive or USB port because you perform the repair install/in place upgrade from within Windows.

How much free space do you have on your C: drive? When you perform a Repair Install/In Place Upgrade, a copy of your current C: drive is saved as Windows.old. There has to be enough space on your drive to save this file.

Assuming you have enough drive space, or close to it:

Download Win7x32 All-In-One ISO click here. After it finishes downloading, place it on your desktop.
Create two new folders on your desktop. Name one Win7 and the other DISM++

If you don't have 7-zip you can download it click here. Install it on your computer.

If you don't have your 25 character CD key you can use Magic Jellybean, to download it click here. Install it on your computer. When you run this tool, you want CD Key not Product ID. I copy and paste the CD key to notepad and print it to alleviate typos.

Download DISM++, click here, it is a zip/compressed folder, and place it on your desktop.

Run below batch file. Double-click zip/compressed folder, when it opens, double-click the file run disk cleanup extended. It will start disk cleanup extended (dce). The CMD window will open blank. Leave it open, after dce completes it will close. Check all the boxes in disk cleanup and run it. Be patient it may take a while to complete.
Run Disk Cleanup Extended.zip

Extract the contents of zip/compressed folder Windows 7 Ultimate ISO on your desktop to Win7 folder on your desktop. To do so, Right-click windows 7 ultimate file, on menu hover over 7-zip, new menu, choose extract files..., to the right of extract files, click the box with ... in it in, popup choose Win7, then OK.

Right-Click DISM++ zip/compressed folder on your desktop, on menu hover over 7-zip, new menu, choose extract files..., to the right of extract files, click the box with ... in it, popup choose DISM++, then OK. The folders you created on your, Win7 and DISM++ should now contain the contents of their zipped/compressed folders.

If you have an external hard drive, now would be the time to perform a full system image backup to it.

To start Repair Install, make sure you have your 25 character key, open the Win7 folder on your desktop, click setup. Follow prompts/instructions, you want Win 7 Starter, at the appropriate screen you want Upgrade.

You will use DISM++ to install the plethora of Windows Updates after you complete the Win 7 repair install. It's easy to use, after you've completed repair install, to install windows updates, open DISM++ folder, click on DISM++ x86, on menu select updates, then select scan, it will scan for updates and present what is available, choose everything, the program will then present you with options for any update that is potentially problematic with a description. You can choose to install or not, it's up to you. When all your choices are made, select install. Takes a while, not as long as Windows Update however and no need to reboot until after it completes!

After DISM++ runs, completes and you reboot, you should have a fully working Win7x32 Starter with updates you chose to install.


My System SpecsSystem Spec
25 Aug 2018   #20
CLAIRE39

WINDOWS 7 STARTER
 
 

Thank you Paul and Snick.
For all you help you are giving me. Before I carry out a re-install I would like to let you know that I copied your links into search but it returned the same answer to all 3 links (no items match this search) is there any reason for this?? Or did I not do something correctly. Very sorry for any convenience.
My System SpecsSystem Spec
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