updates dont run and end with code 8024200D

venomzh · 17 Aug 2018

these 2 updates cant be loaded since a long time. does anybody has a solution for this problem?

Ranger4 · 17 Aug 2018

Which updates are these?. Please supply more information.

townsbg · 17 Aug 2018

I recently had that error on a virtual machine and had to reset windows update. Script Reset Windows Update Agent

On the link I posted download the script as shown in the picture below.

updates dont run and end with code 8024200D-link.png

Extract the file ResetWUEng.cmd from the zip file. Right click on it and select run as administrator. On the main page select option 2. If you get the error that it can't rename the folder softwaredistribution reboot your computer and run the script again. Once the script said that it ran successfully try updating windows again. Please note that it might take longer for Windows to scan for updates after you run the tool since it has to rebuild the database however that wasn't the case for me. You will lose your update history, this is normal after a WU reset, but the updates previously installed are still there. Also you will have to hide any updates that you had previously hidden.

venomzh · 18 Aug 2018

I already run the "reset Windows Update Agent" but there is no change and the two updates KB4954518 and KB4343900 cant be installed:

townsbg · 18 Aug 2018

Have you tried the manual downloads?

venomzh · 20 Aug 2018

I tried the manual downloads, I could install some of the list I got but it still tells me that there are 2 downloads I should install and that fails.

updates dont run and end with code 8024200D-fail.jpg

townsbg · 20 Aug 2018

The official language of this forum is english. KB4954518is is a rollup from december so I suspect that it has been superseded. I don't have any other suggestions. Maybe someone else will.

venomzh · 20 Aug 2018

ok thank you for your support

NoelDP · 20 Aug 2018

This may be an activation/validation problem...

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

Windows Genuine and Activation Issue Posting Instructions

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

venomzh · 20 Aug 2018

This is the result of the Diagnostic

Code:

Diagnostic Report (1.9.0027.0):
 -----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JBPBT-YJMRG-7VVW9
Windows Product Key Hash: KMALK5doc8Ubd9tKX0rENLBJFaY=
Windows Product ID: 00371-OEM-9314774-88264
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {14AE9F51-CF68-4D6B-B424-4E03D93E72D8}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170209-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{14AE9F51-CF68-4D6B-B424-4E03D93E72D8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7VVW9</PKey><PID>00371-OEM-9314774-88264</PID><PIDType>8</PIDType><SID>S-1-5-21-2663978356-2124155785-348061067</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 790</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="6"/><Date>20130314000000.000000+000</Date></BIOS><HWID>2B6A0100018400FE</HWID><UserLCID>0807</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7C7F1F1DCB9B6D2</Val><Hash>g4S2Vj13AJwapC/iblyF3OyI0kI=</Hash><Pid>81599-873-1026221-65897</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Softwarelizenzierungsdienst-Version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Beschreibung: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Aktivierungs-ID: da22eadd-46dc-4056-a287-f5041c852470
Anwendungs-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Erweiterte PID: 00371-00186-147-788264-02-2055-7601.0000-1072017
Installations-ID: 010815042153856900120512644635797854247795790901461404
Prozessorzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88338
Computerzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88339
Lizenz-URL verwenden: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key-Zertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88340
Teil-Product Key: 7VVW9
Lizenzstatus: Lizenziert
Verbleibende Windows Rearm-Anzahl: 3
Vertrauenswürdige Zeit: 20.08.2018 14:17:42

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:6:2018 16:33
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAAAAgABAAEAAAACAAAAAgABAAEACrYsFoh0fOkisjI15L+XL0YnRwAucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          CBX3   
  FACP            DELL          CBX3   
  HPET            A M I          PCHHPET
  BOOT            DELL          CBX3    
  MCFG            DELL          SNDYBRDG
  TCPA                    
  SSDT            DELLTP        TPM
  SSDT            DELLTP        TPM
  SSDT            DELLTP        TPM
  SLIC            DELL          CBX3