Unauthorized copy of windows 7

I bought this computer 2 years ago and never had a problem. All of a sudden this week it starting telling me that I am running an unauthorized copy of Windows 7. I was told that I need to do a clean install but I will lose a lot of information and applications I have. I only have one hard drive and don't have enough room to do a complete backup. Actually the only thing I cannot do now is run updates which to me is no big deal. Everything else runs fine. I might buy an external hard drive to do a complete backup and do a new install of Windows 7 so I guess I'll keep using it the way it is for now. If anyone has a suggestion other than a clean install and make my copy authorized please let me know. I have a Dell Optiplex 760.

Ron

No...the computer has no sticker on it but it did come windows 7 preinstalled

Hi Ron,

lets see whats changed,
p0lease run this tool, copy/paste the output


http://go.microsoft.com/fwlink/?LinkID=52012


Roy

I ran the tool you sent me and this is what it came up with. It looks like it is a genuine copy according to this
Ron V
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070002
Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
Windows Product ID: 00359-112-0000007-85070
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {6C7C584D-9986-4943-BEF1-1BA75107EB32}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6C7C584D-9986-4943-BEF1-1BA75107EB32}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85070</PID><PIDType>5</PIDType><SID>S-1-5-21-1554235604-26361809-1228142988</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 760 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="5"/><Date>20130806000000.000000+000</Date></BIOS><HWID>DDB83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B10K </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65589</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070002' to display the error text.
Error: 0x80070002

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABAABAAIAAAADAAAAAQABAAEA6GEQTzrAAErI6xQDNO2MCObLLLFaY1w/7a+cF0bK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL B10K
FACP DELL B10K
HPET DELL B10K
BOOT DELL B10K
MCFG DELL B10K
SSDT DELL st_ex
ASF! DELL B10K
SLIC DELL B10K

Hi Ron,

Interesting the key showing is the default for Home premium, will never activate.
I would like you to check the service tag on the Dell website, it should tell you which OS was shipped
Doesnt tell me why its gone non-genuine, allthough your system appeares to not be Registered but activated, usuall fix install KB971033, dont worry if it comes back allready installed it will update

I can tell you your copy of Office Enterprise is NON-Genuine, goes to a blocked server

Reboot the comp repost a new Mgdiag, and what Dell's service tag info is.


Roy

bought this from a private party, not retail. Thought the copy of the OS was valid. I purchased a genuine copy of windows 7 but do not want to do a clean install until i can back up drive

Hi Ron,

running that KB could bring it back to being genuine.

If that doesn't work,
You can input your purchased key via

Control panel >> system >> click on -- change product key



Roy

NO repair/re-install will be required

I had something similar recently - bought a netbook off ebay with Windows 7 on. Seemed fine and was activated. I decided to do a clean install so needed the product key - installed speccy to get the product key, did the clean install and the product key wasn't accepted. Googled the product key number and found it was a generic key for Dell. Laptop wasn't a dell! Was about to send it back when I found the original Windows 7 starter product code in the battery bay So that saved the day.


Anyway looks like you've had it all checked out but if you install Speccy and get the product key - trying googling the key number!