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Windows 7: Microsoft says Windows OS not genuine copy

4 Weeks Ago   #1
Mangonanny

Windows 7 Ultimate 64bit
 
 
Microsoft says Windows OS not genuine copy

Code:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {C567AA53-32FD-41E8-B7D9-041088EA14E3}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.180908-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C567AA53-32FD-41E8-B7D9-041088EA14E3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4259799733-3273658156-2349734297</SID><SYSTEM><Manufacturer>Acer                 </Manufacturer><Model>Veriton M261</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-A4</Version><SMBIOSVersion major="2" minor="4"/><Date>20070920000000.000000+000</Date></BIOS><HWID>ADCD3907018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7601.0000-2312013
Installation ID: 004661920316584362181256260033608700088900656793016370
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Notification
Notification Reason: 0xC004F07C.
Remaining Windows rearm count: 3
Trusted time: 10/17/2018 6:55:31 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070422
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAnJ9KOCjWdB8AohqcvsEIR/rz4DhwiVYPsg0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        ACRPRDCT
  FACP            ACRSYS        ACRPRDCT
  HPET            ACRSYS        ACRPRDCT
  MCFG            ACRSYS        ACRPRDCT
  SLIC            ACRSYS        ACRPRDCT
  _WDT            ACRSYS        ACRPRDCT

My HP Win 7 Computer finally just quit on me and it would not even turn on with the start button anymore. I am using a computer that was given to me by the mother of a friend of mine who passed on August 2017. I tried it back then, but it barely worked, so I just set it aside thinking I would try to fix it one day. That day came when my computer died.
I first tried to put my hard drive from my HP computer into this Acer computer but that didn't work, so I put the hard drive back that came with the Acer when given to me.
I have tried to do a great many things hoping to clean up the HD & OS to hopefully make the computer run better and faster, as it is frustratingly sloooow, crashes and just refuses to respond sometimes. It also continues to tell me that this copy of Windows 7 is not genuine. I looked on the side of the computer and it has the Windows Key for Windows XP. I don't know if my friend tried to upgrade to Win 7 and couldn't activate it or if one of her friends put a bootleg version of Win 7 on another hard drive and installed that hard drive removing the original.
If I can't fix this computer to run any better, I don't want to spend money on a Windows 7 key and would just use this one until I can find a good used computer with a Windows 7 operating system that I can afford. Going out to look at some today.

If I "can" fix this computer, what steps would I have to take to make the Microsoft notice STOP?

Thank you, in advance, for your time and any suggestions you might offer.


My System SpecsSystem Spec
.
4 Weeks Ago   #2
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

That is an acer oem key. You could install a clean copy of windows, and skip entering the product key which gives you a grace period of 30 days.

You could check and see what the machine is licensed for. Downloading and running the program from the 3rd paragraph HERE (7oeminstaller ) and see what it tells you
BIOS Info will run a separate included tool and tell you what manufacturer data is present.
My System SpecsSystem Spec
3 Weeks Ago   #3
Mangonanny

Windows 7 Ultimate 64bit
 
 
Thank you so much, but...

I am a little nervous as all of this is so new to me. I have already followed many of the steps you suggested, and now I see that I need to get a 4G Flash Drive. I was about to ask you how to do a clean install, but I think that information is also listed. I can see that I should wait until I have the ABR information safely on a flash drive, but I am confused as to why it would require 4Gigabytes because I did not see that much information on the activation-backup.exe file.


I shouldn't ask to take up any more of your time when the answer will probably appear when I have the opportunity to continue to follow through with the steps. I saw the link to where I can access the Win 7 OEM but where am I to install it? Do I use a new blank hard drive?


I think I am getting brain cramps, or having a senior moment or something. But, seriously this is all so very new to me and I am a little nervous that I might screw something up. Not your problem, I know. But, please don't give up on me as I am sure I can do this. I just want to make sure that I get another hard drive if I need one at the same time I get the Flash Drive, OR - do I erase the existing hard drive and do a clean install afterward? Maybe I should take a nap before my brain falls out.
Thank you again for expanding my consciousness today!

I hope it is okay if I wait to mark my thread resolved or solved when I actually complete the whole process "successfully" or would you prefer that I do that now?
My System SpecsSystem Spec
.

3 Weeks Ago   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Mangonanny,

Definately a bootleg copy, the BIOS is dated prior to W7's release no way it can have a factory installed product key.

notes
As for it running slow, Ultimate needs at least 4GB ram - whats yours.
(is it possible to use any of the RAM sticks from the HP)
Please update any drivers and BIOS from the comps homepage
You are running a 32bit (x86) system make sure that you download this type only.
If you go to a clean install, you dont have to run ultimate, use the same version as your HP
(ooops shouldn't have said that as theres a COA sticker with a key on it)


Roy
My System SpecsSystem Spec
3 Weeks Ago   #5
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi Mangonanny,

Quote   Quote: Originally Posted by SIW2 View Post
That is an acer oem key. You could install a clean copy of windows, and skip entering the product key which gives you a grace period of 30 days.

You could check and see what the machine is licensed for. Downloading and running the program from the 3rd paragraph HERE (7oeminstaller ) and see what it tells you
BIOS Info will run a separate included tool and tell you what manufacturer data is present.
I definately recommend that you do what SIW2 has suggested above first.

To find out how much RAM is installed please do the following, click Start > right-click Computer, select Properties. Under System it will list the Memory [RAM].

If you do decide to do a clean install then please let us know and we will be able to post the procedure along with a quick way to get the OS fully updated. You will need to backup any data FIRST, prior to the clean install.

I hope this helps!
My System SpecsSystem Spec
3 Weeks Ago   #6
Mangonanny

Windows 7 Ultimate 64bit
 
 

To SIW2 - Roy/Torchwood - Paul Black - Thank you all!!! I think between the 3 of you my little pea brain has absorbed some great information! I only have 512 MB Ram, or so it says when I boot up computer. I extracted the memory chips from my HP and went to look where to put them in the Acer only to discover that there are only two slots and they are full. No more available. Definitely a bootleg copy of Win 7.
I ran the ABR that SIW2 suggested the other day and I think that at some point I may do a clean install and just see if I can put the original Windows Operating System back in to this computer. Just to have it for back up occasionally. It took several minutes before I was able to type this reply to you all, as once I came to the site it buffered forever.
I really want to use my favorite Windows 7 (well, actually the one that I am most familiar) as I don't want to waste time trying to learn another OS, especially when I have heard such negative things about them.
There is a Tech store that has advertised on Craigslist selling refurbished HP Desktops with Windows 7 OS and I think I will look at them today. Even though I backed up my hard drive a month or two ago, I would really like to get the last few documents and pictures I put on it. Thinking that I might be able to swap out hard drives on one of those refurbished PC's even just temporarily, long enough to do a back up and then who knows?
I will be 70 this summer and I think I have stretched my brain cells enough for a while. Hopefully, I won't have to "think" too much today. Haha!
You have all been great and I suspect that I will be back someday soon.
Not exactly sure how to thank you all individually and I only see the "Mark Solved" under this last post by Paul Black. But, I DO THANK YOU, VERY MUCH!! YOU HAVE BEEN EXCELLENT!!
My System SpecsSystem Spec
3 Weeks Ago   #7
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi Mangonanny,

Quote   Quote: Originally Posted by Mangonanny View Post
To SIW2 - Roy/Torchwood - Paul Black - Thank you all!!!
You have all been great and I suspect that I will be back someday soon.
Not exactly sure how to thank you all individually and I only see the "Mark Solved" under this last post by Paul Black. But, I DO THANK YOU, VERY MUCH!! YOU HAVE BEEN EXCELLENT!!
You are most welcome! If you have any other questions then please ask. We are here to help.
My System SpecsSystem Spec
3 Weeks Ago   #8
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

Quote   Quote: Originally Posted by torchwood View Post
Ultimate needs at least 4GB ram....You are running a 32bit (x86) system
If she is running 32-bit Windows, then the MOST memory she can use is 4GB.
My System SpecsSystem Spec
3 Weeks Ago   #9
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

Quote   Quote: Originally Posted by Mangonanny View Post
I only have 512 MB Ram
If that is all the memory you have, don't even bother trying to run Windows 7.

Quote   Quote: Originally Posted by Mangonanny View Post
There is a Tech store that has advertised on Craigslist selling refurbished HP Desktops with Windows 7 OS and I think I will look at them today.
Check out Walmart.com - do a search on "refurbished desktop computers" (without the quotes). Narrow the search down to Operating System = "Windows 7" and Retailer = "Walmart.com". The nice thing about buying it from "Walmart.com" is that if there is a problem with it, you can return it to your local Walmart for a refund. (If you buy from another retailer at the Walmart.com website, Walmart won't give you a refund.)
My System SpecsSystem Spec
2 Weeks Ago   #10
winnie87

Windows 10 64 Bit
 
 

Did you try running slmgr -rearm command as administrator? It worked for me after rebooting.
My System SpecsSystem Spec
Reply

 Microsoft says Windows OS not genuine copy




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