Not Genuine Now just black screen


  1. Justin Denial
    Posts : 64
    Windows 7 professional 64 bit
       New #1

    Not Genuine Now just black screen


    Basically, I'm tired of plowing through posts that don't address my issue.
    Activated Win 7 Ultimate on March 16 2017 with a Retail, unopened package. That license was activated and things have been humky dory until Yesterday. Suddenly the black Screen and the not genuine message. Now, after fiddly farting around with various suggestions on this site, i have the black screen, but NO error message on the bottom right. I suppose I'll have to call the 800 number tomorrow, and see what the hell's going on.
    PRODUCT KEY BLOCKED err code 0xC004C003
    So any input from you gurus as to why this would go black all of a sudden, and thoughts as to what i can try.
    Did the re-enter product key, the automated / text link enter all these numbers; the slmgr-rearm rain dance; the stop services protect blah blah, a system restore to 11/12 ( update thngy) with a Freakon' failure that Maybe the antivirus got in the way.
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  3. Paul Black
    Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       New #2

    Hi Justin Denial,

    There are a couple of things that you can do first!

    Out of curiosity, to make sure that it is not Malware causing the problem, download and run MalwareBytes [FREE] and do a full scan => MalwareBytes.

    Please run this [MGADiag Tool from M$] for checking your possible activation problem => Windows Genuine and Activation Issue Posting Instructions.

    I hope this helps!
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  4. Paul Black
    Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       New #3

    Hi Justin Denial,

    This could also have been caused by a M$ WU.
    Here's a possible solution on how you can fix it => Fixed - This Copy Of Windows Is Not Genuine.

    I hope this helps!
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  6. Justin Denial
    Posts : 64
    Windows 7 professional 64 bit
    Thread Starter
       New #4

    MaGADiag results


    12/1/18 edit - I can personalize the 'desktop' , we'll see if it sticks. the WiFi icon looks totally diff. re-Edit : Ya know, something else, I also changed the Prod Key in regedit, windows NT, 'because that didn't jive, Both the key in alpha field, and the binary field, and the beginning number in the hex dec field above that. Could be, also, part of the solution. ??? Haven't fired it up yet THIS PM, to see if all's still there. Yep. Had to re-"personalize" the desktop. hmm,

    11/30 I blanked out more Product Key. And i did run latest Malware bytes 1st thing, way back when... Any help appreciated.
    EDIT - trying to put it in the Code Box - retro......

    Oh, also tried the steps in above easus link , no joy

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-******2-B7BW3
Windows Product Key Hash: 4eWSDZ5uMojIRk+Ddo3YTXbyqVs=
Windows Product ID: 00426-070-0255475-86914
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {5D7EECA1-B133-408A-AF8C-922DDF59D1F7}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.180908-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Basic Edition 2003 - 118
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Waterfox\waterfox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5D7EECA1-B133-408A-AF8C-922DDF59D1F7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B7BW3</PKey><PID>00426-070-0255475-86914</PID><PIDType>5</PIDType><SID>S-1-5-21-3374290681-986901910-3412353721</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>INVALID</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>08ET29WW (0.29 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080115000000.000000+000</Date></BIOS><HWID>97AB3A07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-90   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>118</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>8CFCCFDD289BF0C</Val><Hash>T/f3tBqIr5/ap4kphqXGOTOv+h4=</Hash><Pid>73102-OEM-5690224-10966</Pid><PidType>6</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89409-726-2958074-65745</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-070-025547-00-1033-7601.0000-3332018
Installation ID: 014080535174426573374930223451350006659260887693212743
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: B7BW3
License Status: Initial grace period
Time remaining: 41580 minute(s) (28 day(s))
Remaining Windows rearm count: 2
Trusted time: 11/30/2018 10:23:36 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:27:2018 23:01
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAEABwABAAEAAAACAAAAAwABAAEA6GH8JqpQ9pPasUaDBgxahvQDuLcojhgsGux4T2UI2N3ycSqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            PTLTD              APIC  
  FACP            LENOVO        CB-01   
  HPET            INTEL         CRESTLNE
  BOOT            PTLTD         $SBFTBL$
  MCFG            INTEL         CRESTLNE
  TCPA            Intel          CRESTLN
  SLIC            LENOVO        TC-90   
  TMOR            PTLTD                 
  SSDT            SataRe        SataAhci
  SSDT            SataRe        SataAhci
    Last edited by Justin Denial; 02 Dec 2018 at 21:38.
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  7. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #5

    Hi Justin,

    Your back where you were in 2017!!!.

    MS have gradually been updating thier blocked list for counterfiet MSDN keys.
    Hence this in the later part of your Mgadiag report
    Windows Activation Technologies.
    HrOnline: 0xC004C4A2

    and also why the code shown at the top is not the key on the packaging, its the default.

    Have a look at this,
    https://www.google.com/url?sa=t&rct=...6lYAozff-GAV9p


    look at the How do i Report Counterfiet sub-section,

    MS MIGHT offer you a key, NOT for 7 tho, IF thier feeling generous.


    Roy
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  8. Justin Denial
    Posts : 64
    Windows 7 professional 64 bit
    Thread Starter
       New #6

    Roy: But ....


    OK wait a minute - The first idiot who installed Win7 ultimate on this machine, over Vista, I'm guessing - did it with a copy already installed on his dad's machine. The friends shouldn't have loaned the laptop out in the first place. So I obtained an Un-Opened retail version and applied that key / ID to the registeration process and it took. Somewhere the first 'bad" Win 7 key, or maybe just the Vista key, is still hanging around and it triggers my Good key as not matching something else it has stored somewhere. Oh, and if you know where I could look / poke around - I'd like the hint... :)

    However, How did my good license end up on M$ counterfeit key list. ?? That's irritating.
    And Would they believe me if I called? What would they do about it. ?

    Thanks for replying with the analysis. Merry Christmas.
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  10. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #7

    Hi Justin,

    W7 Ultimate is the most counterfieted program on the planet -fact
    Thats why its taken so long for them, MS, to catch up

    As for your 1st Ultimate install, (dads machine) - a true Retail copy can only be used on 1 comp at a time.
    MSDN keys also have a limited number of activations, not sure but i believe 1000+, once thats exceeded they then get audited by MS, if they then deem its not being used by the <<<<original>>> owner they will block it. note these keys cost 1000's of $

    The previous keys are of no interest to MS.

    As for getting a replacement from MS follow the link i provided earlier, im quite happy for you to link this thread and your 2017 to your response, but as i said dont believe it will be W7 more likely W10

    Roy
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