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Windows Suddenly Says It's Deactivated; Cannot Run Windows Update, etc
(I also posted this on the Windows 7 forum on Microsoft's Website.)
I managed to use Windows Easy Transfer to backup settings, files, programs, etc to another laptop.Original problem:
Hello!
Laptop Specs:
Toshiba Satellite s55-a5377
Intel Core i7-4700MQ @ 2.40 GHz
1TB 5400 RPM SATA HDD
16GB RAM
Windows 7 Professional SP1 64-bit (Activated with Genuine Product ID)
I have automatic updates turned on on my parent's laptop. Back in October certain updates started to fail to install. At the time, we found multiple errors, spyware, and viruses. My dad thought it was something he accidentally clicked on in IE 11. After running Disk Cleanup, Chkdsk, and Defrag, I thought the issues were solved. However, later Chkdsk scans found more bad or missing/bad clusters and fixed them (I hope!)
Also around this time, Windows Update started failing when installing certain updates. The updates include (with error code):
2018-10 Preview of Monthly Quality Rollup for Windows 7 for x64 based Systems (KB4462927) - Failed Error Code: 800703F1
2018-10 Preview of Monthly Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4462500) - Failed Error Code: 800703F1
2018-11 Security Monthly Quality Rollup for Windows 7 for x64 based systems (KB4467107) - Failed Error Code: 800703F1
2018-11 Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4467240) - Failed Error Code: 800703F1
2018-11 Preview of Monthly Quality Rollup for Windows 7 for x64 based systems (KB4467108) - Failed Error Code: 800703F1
2018-12 Security Monthly Quality Rollup for Windows 7 for x64 based systems (KB4471318) - Failed Error Code: 800703F1
2018-12 Security and Quality Rollup for .NET Fram
ework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4471987) - Failed Error Code: 800703F1
I hide the updates and tried finding help for the error code listed, but nothing came up in Windows Help or Google. How do I fix this? Windows Essentials did not find any viruses or anything during full scan.
Now for the updated problem:
When you go to About in the Settings menu, under Product ID, it tells me that it's not available. The Windows Genuine box has also disappeared. This computer had Windows 7 Professional SP1 64-bit installed out of the box, when purchased in 2014.
I also get:Plus, now we're getting an error that says that Windows needs to be reinstalled; which I will gladly do, and the screen has a watermark saying Windows is deactivated and not genuine. No new programs or hardware have been installed.You may be a victim of software counterfeiting.
To use all Microsoft Windows features, such as all updates from Windows Update; get the latest updates; and receive product support, your copy of Windows must be validated as genuine."
Why would this be coming up? I looked at the bottom of the laptop (and also on mine since mine is the same laptop; I just installed Windows 10 on it during the free period, where I didn't do so on my parent's computer), and I did not find a COA sticker. I looked under our computers and found a sticker, but it was for Windows 8.1. The computers came with Windows 7 Professional 64-bit pre-installed as part of a downgrade.
I'm at a loss as to what to do. I don't think the hard drive is failing, but my dad already made it clear that he's not taking it in for service. Instead, he wants to buy a new computer, which I'm trying to sway him away from. Everything I find is Windows 10 and they already told me they don't want the new OS. At least I managed to use Windows Easy Transfer to get their stuff on another laptop as a backup.
Also slui.exe 4 doesn't seem to work. I can't get it to load, but will try again on Thursday when my parents go bowling.
MGA Diagnostic file:
I apologize for the long post, but I really need help with this. It's tax season, and my dad seems to always have a problem with the computer this time of year. It drives me crazy. Any help would be greatly appreciated asap.Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A, hr = 0xc000009c
Windows Product Key: *****-*****-4THM3-74PDB-4P2KH
Windows Product Key Hash: 88kCx56CIRkBJG3+gKpBHkCTqAA=
Windows Product ID: 00371-OEM-8992671-00137
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {B3D12A9A-58E0-4E45-AC8B-1471D8FEFFCD}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.180908-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B3D12A9A-58E0-4E45-AC8B-1471D8FEFFCD}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4P2KH</PKey><PID>00371-OEM-8992671-00137</PID><PIDType>2</PIDType><SID>S-1-5-21-584985528-1719665855-3101895734</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite S55t-A</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>1.90</Version><SMBIOSVersion major="2" minor="7"/><Date>20140919000000.000000+000</Date></BIOS><HWID>37383007018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\windows\system32\slmgr.vbs(1333, 5) (null): 0xC000009C
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: PASS
Event Time Stamp: 12:17:2018 08:38
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAHKJUQY4ODuo8o8JD9J8mfmyfyPY=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSASU TOSASU00
FACP TOSASU TOSASU00
HPET TOSASU TOSASU00
MCFG TOSASU TOSASU00
FPDT TOSASU TOSASU00
ECDT TOSASU TOSASU00
SLIC TOSASU TOSASU00
MSDM TOSASU TOSASU00
LPIT TOSASU TOSASU00
SSDT INTEL sensrhub
SSDT INTEL sensrhub
SSDT INTEL sensrhub
SSDT INTEL sensrhub
SSDT INTEL sensrhub
Not sure what this means, but it's a start. The computer is still usable, albeit slow.
Thank you for reading.
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