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Windows 7: Unable to fully configure Windows Update

21 Jan 2019   #1
recreaghmd

 
Unable to fully configure Windows Update

This is a Lenovo T61p laptop running Windows 7 Ultimate SP1.
At present, I am unable to fully configure Windows Update which is updating automatically well but only windows files (Like Office, etc.)
1] The selection for simultaneously updating others Windows programs has disappeared.
2] I have previously selected to "Notify me of new updates only" so I can chose those I want at my convenience. Now is fixed on "Install Updates Automatically" and is not available for change. In the attachment, notice the message on the top "Some settings are managed by your System Administrator" which I believe is preventing me from choosing. This has been present for one month and is not my doing and it appeared after one update.
I shall appreciate very much advice as to how to resolve this two issues. An image of the configuration screen is attached.
Thanks!




Attached Files
File Type: pdf WinUpScreen1.pdf (171.0 KB, 2 views)
My System SpecsSystem Spec
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21 Jan 2019   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi

looks like a group policy rule is stopping it.

lets check

Group Policy Editor - Quickly View Enabled Policies in Windows

If none are present then its likely its not connecting to the correct server.
run this tool, copy/paste the output

http://go.microsoft.com/fwlink/?LinkID=52012


Roy
My System SpecsSystem Spec
21 Jan 2019   #3
recreaghmd

 

Thanks for the prompt reply.
All the policies are "Non Configure"
Diagnostic tool. Here is the output:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-F6XH6-49K4J-CPQ8H
Windows Product Key Hash: 49pE9xlGYPWCxOfbvxzHrIEFLDU=
Windows Product ID: 00426-292-3256104-85518
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {0CC54590-0503-4C4F-93BC-4F07C71D211F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.181228-0954
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0CC54590-0503-4C4F-93BC-4F07C71D211F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CPQ8H</PKey><PID>00426-292-3256104-85518</PID><PIDType>5</PIDType><SID>S-1-5-21-4229128241-3885607801-2466799268</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>64608WU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETC9WW (2.29 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20110318000000.000000+000</Date></BIOS><HWID>B8663407018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7U </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-325610-00-1033-7601.0000-0892018
Installation ID: 005560977436554246004763380170913204126533634083948971
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: CPQ8H
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 21-Jan-19 10:39:44
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:4:2019 15:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: OAAAAAEABQABAAEAAAACAAAAAwABAAEAln0QIhNWAC0an7BULghGg6Z7+hJGBgvUIQzMMtKZRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO TP-7U
FACP LENOVO TP-7U
HPET LENOVO TP-7U
BOOT LENOVO TP-7U
MCFG LENOVO TP-7U
SSDT LENOVO TP-7U
ECDT LENOVO TP-7U
TCPA LENOVO TP-7U
SLIC LENOVO TP-7U
SLAC LENOVO TP-7U
ASF! LENOVO TP-7U
SSDT LENOVO TP-7U
SSDT LENOVO TP-7U
SSDT LENOVO TP-7U
SSDT LENOVO TP-7U

Hope it will help to solve the problem.
Thanks
My System SpecsSystem Spec
.

21 Jan 2019   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi

Nothing odd about that report.

Lets try resetting

1) Local group policy
Local Group Policy - Reset to Default

2) local security policies
Reset Local Security Policy Settings to Default in Windows | Tutorials

Thought
when your updating which account are you using
Administrator
User
Guest


Roy
My System SpecsSystem Spec
21 Jan 2019   #5
recreaghmd

 

Ok, I believe I am the Adm. as far as I know.
Group Policy reset done with no problems.
Security Policy got one an extended error. Access denied at several registry entries and one path not found. At end state Adm. account is disable (?)
Here is the corresponding log file.
I had to delete quite a few hundreds of the identical 2 line error statement so that I could send you the text of the file.
-------------------------------------------
Monday, January 21, 2019 2:56:05 PM
----Configuration engine was initialized successfully.----
----Reading Configuration Template info...

----Configure User Rights...
SeImpersonatePrivilege must be assigned to administrators. This setting is adjusted.
SeImpersonatePrivilege must be assigned to SERVICE. This setting is adjusted.
Configure S-1-5-19.
Configure S-1-5-20.
Configure S-1-5-32-544.
Configure S-1-5-32-551.
Configure S-1-5-32-559.
Configure S-1-5-32-545.
Configure S-1-1-0.
Configure S-1-5-6.
Configure S-1-5-21-4229128241-3885607801-2466799268-501.
Configure S-1-5-32-555.
Configure S-1-5-80-0.
Configure S-1-5-80-3139157870-2983391045-3678747466-658725712-1809340420.
User Rights configuration was completed successfully.

----Configure Group Membership...
Configure Users.
Group Membership configuration was completed successfully.

----Configure 64-bit Registry Keys...
Configure users\.default.
Configure machine\software.
Configure machine\software\classes.
Warning 5: Access is denied.
Error setting security on machine\software\classes.
Warning 5: Access is denied.
Error setting security on machine\software\classes.
Warning 5: Access is denied.
Error setting security on machine\software\classes.
Warning 5: Access is denied.
Error setting security on machine\software\classes.
Warning 5: Access is denied.
Error setting security on machine\software\classes.
Warning 5: Access is denied.
Error setting security on machine\software\classes.
Warning 5: Access is denied.
Error setting security on machine\software\classes.
Warning 5: Access is denied.
Error setting security on machine\software\classes.

Error setting security on machine\software\classes.
Warning 5: Access is denied.
Error setting security on machine\software\classes.
Warning 5: Access is denied.
Error setting security on machine\software\classes.
Warning 5: Access is denied.
Error setting security on machine\software\classes.
Configure machine\software\classes\.hlp.
Warning 5: Access is denied.
Error setting security on machine\software\microsoft.
Warning 5: Access is denied.
Error setting security on machine\software\microsoft.
Warning 5: Access is denied.
Error setting security on machine\software\microsoft.
Warning 5: Access is denied.
Error setting security on machine\software\microsoft.
Warning 5: Access is denied.
Error setting security on machine\software\microsoft.
Warning 5: Access is denied.
Error setting security on machine\software\microsoft.
Configure machine\software\microsoft\drm.
Warning 5: Access is denied.
Error setting security on machine\software\microsoft\windows.
Warning 5: Access is denied.
Error setting security on machine\software\microsoft\windows.
Warning 5: Access is denied.
Error setting security on machine\software\microsoft\windows\currentversion.
Warning 5: Access is denied.
Error setting security on machine\software\microsoft\windows\currentversion.
Warning 5: Access is denied.
Error setting security on machine\software\microsoft\windows\currentversion.
Warning 5: Access is denied.
Error setting security on machine\software\microsoft\windows\currentversion.
Warning 5: Access is denied.
Error setting security on machine\software\microsoft\windows\currentversion.
Configure machine\system.
Warning 5: Access is denied.
Error setting security on machine\system\currentcontrolset\control.
Warning 5: Access is denied.
Error setting security on machine\system\currentcontrolset\control.
Warning 5: Access is denied.
Error setting security on machine\system\currentcontrolset\control.
Warning 5: Access is denied.
Error setting security on machine\system\currentcontrolset\control.
Warning 5: Access is denied.
Error setting security on machine\system\currentcontrolset\control.
Warning 5: Access is denied.
Error setting security on machine\system\currentcontrolset\control.
Warning 5: Access is denied.
Error setting security on machine\system\currentcontrolset\control.
Configure machine\system\currentcontrolset\control\class.
Configure machine\system\currentcontrolset\control\keyboard layouts.
Warning 5: Access is denied.
Error setting security on machine\system\currentcontrolset\control\lsa.
Configure machine\system\currentcontrolset\control\lsa\data.
Configure machine\system\currentcontrolset\control\lsa\gbg.
Configure machine\system\currentcontrolset\control\lsa\jd.
Configure machine\system\currentcontrolset\control\lsa\skew1.
Configure machine\system\currentcontrolset\control\nsi.
Configure machine\system\currentcontrolset\control\nsi\{eb004a00-9b1a-11d4-9123-0050047759bc}\4.
Configure machine\system\currentcontrolset\control\nsi\{eb004a01-9b1a-11d4-9123-0050047759bc}\4.
Configure machine\system\currentcontrolset\control\nsi\{eb004a1c-9b1a-11d4-9123-0050047759bc}\0.
Configure machine\system\currentcontrolset\control\wmi\security.
Configure machine\system\currentcontrolset\services\appmgmt\security.
Configure machine\system\currentcontrolset\services\scardsvr\security.
Configure machine\system\currentcontrolset\services\stisvc\security.
Warning 2: The system cannot find the file specified.
Error enumerating info for machine\system\currentcontrolset\services\sysmonlog.
Configuration of Registry Keys was completed successfully.

----Configure 32-bit Registry Keys...
Configure machine\software.
Warning 1336: The access control list (ACL) structure is invalid.
Error setting security on machine\software\Licenses.
Configuration of Registry Keys was completed with one or more errors.

----Configure File Security...
Configure c:\program files (x86)\common files\speechengines\microsoft\tts.
Warning 2: The system cannot find the file specified.
Error setting security on c:\program files (x86)\common files\speechengines\microsoft\tts.
Configure c:\programdata\microsoft\windows\drm.
Configure c:\programdata\microsoft\windows\drm\cache.
Configure c:\windows\repair\default.
Warning 3: The system cannot find the path specified.
Error setting security on c:\windows\repair\default.
Configure c:\windows\repair\ntuser.dat.
Warning 3: The system cannot find the path specified.
Error setting security on c:\windows\repair\ntuser.dat.
Configure c:\windows\repair\sam.
Warning 3: The system cannot find the path specified.
Error setting security on c:\windows\repair\sam.
Configure c:\windows\repair\security.
Warning 3: The system cannot find the path specified.
Error setting security on c:\windows\repair\security.
Configure c:\windows\repair\software.
Warning 3: The system cannot find the path specified.
Error setting security on c:\windows\repair\software.
Configure c:\windows\repair\system.
Warning 3: The system cannot find the path specified.
Error setting security on c:\windows\repair\system.
Configure c:\windows\system32\windows media.
Warning 2: The system cannot find the file specified.
Error setting security on c:\windows\system32\windows media.
Configure c:\windows\syswow64\export.
Warning 2: The system cannot find the file specified.
Error setting security on c:\windows\syswow64\export.
Configure c:\windows\syswow64\ias.
Warning 2: The system cannot find the file specified.
Error setting security on c:\windows\syswow64\ias.
File Security configuration was completed successfully.

----Configure General Service Settings...
Configure sysmonlog.
Error 1060: The specified service does not exist as an installed service.
Error opening sysmonlog.
Configure SamSs.
Configure ntmssvc.
Error 1060: The specified service does not exist as an installed service.
Error opening ntmssvc.
Configure netddedsdm.
Error 1060: The specified service does not exist as an installed service.
Error opening netddedsdm.
Configure netdde.
Error 1060: The specified service does not exist as an installed service.
Error opening netdde.
Configure dmserver.
Error 1060: The specified service does not exist as an installed service.
Error opening dmserver.
Configure clipsrv.
Error 1060: The specified service does not exist as an installed service.
Error opening clipsrv.
Configure Browser.
General Service configuration was completed successfully.

----Configure available attachment engines...
Configuration of attachment engines was completed successfully.

----Configure Security Policy...
Configure password information.
Administrator account is disabled.
Guest account is disabled.
System Access configuration was completed successfully.
LSA anonymous lookup names setting : existing SD = DD;;0x800;;;AN)(A;;0xf1fff;;;BA)(A;;0x20801;;;WD)(A;;0x801;;;AN)(A;;0x1000;;;LS)(A;;0x1000;;;NS)(A ;;0x1000;;;S-1-5-17).
Configure LSA anonymous lookup setting.
Configure machine\software\microsoft\windows nt\currentversion\setup\recoveryconsole\securitylevel.
Configure machine\software\microsoft\windows nt\currentversion\setup\recoveryconsole\setcommand.
Configure machine\software\microsoft\windows nt\currentversion\winlogon\scremoveoption.
Configure machine\software\microsoft\windows\currentversion\policies\system\dontdisplaylastusername.
Configure machine\software\microsoft\windows\currentversion\policies\system\legalnoticecaption.
Configure machine\software\microsoft\windows\currentversion\policies\system\legalnoticetext.
Configure machine\software\microsoft\windows\currentversion\policies\system\scforceoption.
Configure machine\software\microsoft\windows\currentversion\policies\system\shutdownwithoutlogon.
Configure machine\software\microsoft\windows\currentversion\policies\system\undockwithoutlogon.
Configure machine\software\policies\microsoft\windows\safer\codeidentifiers\authenticodeenabled.
Configure machine\system\currentcontrolset\control\lsa\auditbaseobjects.
Configure machine\system\currentcontrolset\control\lsa\crashonauditfail.
Configure machine\system\currentcontrolset\control\lsa\disabledomaincreds.
Configure machine\system\currentcontrolset\control\lsa\everyoneincludesanonymous.
Configure machine\system\currentcontrolset\control\lsa\fipsalgorithmpolicy\enabled.
Configure machine\system\currentcontrolset\control\lsa\forceguest.
Configure machine\system\currentcontrolset\control\lsa\fullprivilegeauditing.
Configure machine\system\currentcontrolset\control\lsa\nolmhash.
Configure machine\system\currentcontrolset\control\lsa\restrictanonymous.
Configure machine\system\currentcontrolset\control\lsa\restrictanonymoussam.
Configure machine\system\currentcontrolset\control\print\providers\lanman print services\servers\addprinterdrivers.
Configure machine\system\currentcontrolset\control\session manager\kernel\obcaseinsensitive.
Configure machine\system\currentcontrolset\control\session manager\memory management\clearpagefileatshutdown.
Configure machine\system\currentcontrolset\control\session manager\protectionmode.
Configure machine\system\currentcontrolset\services\lanmanserver\parameters\autodisconnect.
Configure machine\system\currentcontrolset\services\lanmanserver\parameters\enableforcedlogoff.
Configure machine\system\currentcontrolset\services\lanmanserver\parameters\enablesecuritysignature.
Configure machine\system\currentcontrolset\services\lanmanserver\parameters\requiresecuritysignature.
Configure machine\system\currentcontrolset\services\lanmanserver\parameters\restrictnullsessaccess.
Configure machine\system\currentcontrolset\services\lanmanworkstation\parameters\enableplaintextpassword.
Configure machine\system\currentcontrolset\services\lanmanworkstation\parameters\enablesecuritysignature.
Configure machine\system\currentcontrolset\services\lanmanworkstation\parameters\requiresecuritysignature.
Configure machine\system\currentcontrolset\services\ldap\ldapclientintegrity.
Configuration of Registry Values was completed successfully.
Configure log settings.
Audit/Log configuration was completed successfully.

----Configure available attachment engines...
Configuration of attachment engines was completed successfully.

----Un-initialize configuration engine..
Thanks very much..
My System SpecsSystem Spec
21 Jan 2019   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi

you appear to be running from a User account.

Which could explain all the Access denied entries.

Enable your administrator account and try Updating.

Please also run Eset on line (a malware AV - dissable what your currently using)
and Malwarebytes
and sfc /scannow

Do you have any Tune-up type programs installed

Roy
My System SpecsSystem Spec
21 Jan 2019   #7
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Doc,

out of interest where did you get your install media??

Could you also download another copy on a DIFFERENT machine direct from MS
(you will need your product key - DO NOT post it)

If you dont know it - run Belarc it will identify all your licence keys

Roy
My System SpecsSystem Spec
22 Jan 2019   #8
recreaghmd

 

Ok, thanks.
Besides sfc (Ok) I have use 3 more different ATV and I am clear.
In a previous life of my OS I had a separate Admin account. I did a clean install two years ago and never activated it.
I created an Admin. now but is not logging. I will keep on working on this.
Do not understand your question about my media or the download (of what?) in a different machine. I do know my product and license key.
Thanks again.
My System SpecsSystem Spec
22 Jan 2019   #9
recreaghmd

 

Created the Admin account and I still get the access denied error.
Cheers
My System SpecsSystem Spec
22 Jan 2019   #10
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Doc,

Hope your not using 3 AV's at the same time - That causes big problems.

About the OS, you said you clean installed - thats what i was talking about where did you get it??
(im wondering if its corrupt thats why i suggested you download directly from MS, you have a Retail key)

Am of the opinion that a repair install is the way to go, using the download media.
(NO loss of YOUR data)

Roy
My System SpecsSystem Spec
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