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Windows 7: Windows Update error during installation - Code 80073712

4 Weeks Ago   #1
mlazzarotto

Win7, Win8, Win10, Ubuntu
 
 
Windows Update error during installation - Code 80073712

Hello,
I'm a sysadmin and now I've this problem with one of the pcs.
The system is a Dell Precision T1700, with Win 7 Pro x64 Sp1, with Office 2013 and Symantec Endpoint Protection installed.

Windows Update initially gave me 2 updates to install, but I couldn't install because it gave me error with code 80073712.
So, I hid them and a new update came out, the KB4480970. And this too is giving me the same error.

What I tried:
  • check disk
  • sfc /scannow
  • install of Windows Update Readiness Tool
  • Windows Update reset (see here)

For the Windows logs see here Nextcloud




Attached Thumbnails
Windows Update error during installation - Code 80073712-2019-02-11-19_32_49-remote-desktop-manager-free-amoro-.png   Windows Update error during installation - Code 80073712-2019-02-11-19_49_08-remote-desktop-manager-free-amoro-.png   Windows Update error during installation - Code 80073712-aggiornamenti-falliti-moro.png  
My System SpecsSystem Spec
.
4 Weeks Ago   #2
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi mlazzarotto,

Welcome to SevenForums!

Quote   Quote: Originally Posted by mlazzarotto View Post
Windows Update initially gave me 2 updates to install, but I couldn't install because it gave me error with code 80073712.
So, I hid them and a new update came out, the KB4480970. And this too is giving me the same error.
Do you normally install the Security Only updates or the Security Monthly Quality Rollup updates?

If you normally install the Security Only updates, then you only need to be concerned with 2018-12, 2019-01 and 2019-02 updates as these are not cumulative!

If you normally install the Security Monthly Quality Rollup, then out of the three updates that you have listed you only need to be concerned with the 2019-02 Security Monthly Quality Rollup because it is cumulative!
My System SpecsSystem Spec
4 Weeks Ago   #3
mlazzarotto

Win7, Win8, Win10, Ubuntu
 
 

Quote   Quote: Originally Posted by Paul Black View Post
Hi mlazzarotto,

Welcome to SevenForums!



Do you normally install the Security Only updates or the Security Monthly Quality Rollup updates?

If you normally install the Security Only updates, then you only need to be concerned with Dec-18, Jan-19 and Feb-19 updates.

If you normally install the Security Monthly Quality Rollup, then out of the three updates that you have listed you only need to be concerned with the 2019-02 Security Monthly Quality Rollup!
Hi Paul, thank you for your reply.
There's a WSUS and a GPO that automatically installs the updates, but I can't recall at the moment which of the 2 are usually installed.

However, I get the same error even if I try to install one by one.
My System SpecsSystem Spec
.

4 Weeks Ago   #4
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi mlazzarotto,

I think you posted as I was amending my post with additional information!

Quote   Quote: Originally Posted by mlazzarotto View Post
There's a WSUS and a GPO that automatically installs the updates, but I can't recall at the moment which of the 2 are usually installed.
It will make a difference. If you install the Security Monthly Quality Rollup which is cumulative, then you do not need to worry about the others.
My System SpecsSystem Spec
4 Weeks Ago   #5
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi mlazzarotto,

You could find out by doing a search using wsus for the 2018-11 Security Only update and the 2018-12 Security Monthly Quality Rollup. That way you will know which of the two methods you use!
My System SpecsSystem Spec
4 Weeks Ago   #6
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

CheckSUR.log
Summary:
Seconds executed: 503
Found 76 errors
CSI Manifest All Zeros Total count: 76
My System SpecsSystem Spec
3 Weeks Ago   #7
mlazzarotto

Win7, Win8, Win10, Ubuntu
 
 

Ok, so what are you suggesting?
My System SpecsSystem Spec
3 Weeks Ago   #8
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

You have 76 manifests that are all zeros, i.e. nothing in them. Then need to be replaced. I'll take some time this afternoon to attempt to locate all those missing manifests and have a good look at your CBS.log as well. I have over 400k mum, cat & manifests and most likely have them in my repository.
My System SpecsSystem Spec
3 Weeks Ago   #9
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

mlazzarotto,
I've been searching for your missing manifests with little luck.
I have less than 10% of your missing manifests.
Web search fruitless.
Please download, run CrystalDiskInfo8_0_0 and post screenshot.
My System SpecsSystem Spec
2 Weeks Ago   #10
mlazzarotto

Win7, Win8, Win10, Ubuntu
 
 

Quote   Quote: Originally Posted by Snick View Post
mlazzarotto,
I've been searching for your missing manifests with little luck.
I have less than 10% of your missing manifests.
Web search fruitless.
Please download, run CrystalDiskInfo8_0_0 and post screenshot.
I took 2 screenshots from the CrystalDisk Info.


Attached Thumbnails
Windows Update error during installation - Code 80073712-crystaldiskinfo.png   Windows Update error during installation - Code 80073712-crystaldiskinfo2.png  
My System SpecsSystem Spec
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 Windows Update error during installation - Code 80073712




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