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Windows 7: Report On Multiple Windows Update Failures from Dec 2018 On

4 Weeks Ago   #21
malletKATman

Windows 7 PRO SP-1 64-Bit
 
 

Quote   Quote: Originally Posted by Snick View Post
Thanks for the logs, don't need persist now.
Summary:
Seconds executed: 649
Found 55362 errors
CSI Missing Deployment Key Total count: 2053
CBS MUM Missing Total count: 5
CBS Watchlist Package Missing Total count: 36588
CBS Watchlist Component Missing Total count: 16716

You have a misunderstanding of System Update Readiness Tool, which checks for issues before you upgrade windows. It detects missing, corrupt files/folders or registry issues that you currently have with your computer (55362 errors) It sometimes can repair some issues it finds i.e. below the (f) entry will be a (fix) entry meaning the error was corrected, usually missing files or folders. You have 5 missing mum files which SURT could not find a replacement, thus no (fix).

I could provide the 5 mums but it doesn't address 55000 other errors.
Let me do a little research on the correcting Watchlist Packet and Component errors.
I appreciate your help, Snick.

>You have a misunderstanding of System Update Readiness Tool, which checks for issues before you upgrade windows…<

Well, the name ought to say it: “System Upgrade Readiness Tool” would be a better description of its purpose. I have not read the CheckSUR.log summary before this in that I don’t understand some of the terms. But I must say this system has run under state of the art malware protection for 9.5 years with very little trouble. Operation has included robust uses of most of Microsoft Office 2010, the Microsoft Visual C++ development suite running both on Windows 7 and Windows XP in the hardware-assisted Windows XP Mode virtual machine, a complex database application running in that XP virtual machine, sophisticated photo editing, CD production using the Windows Media Player, extensive third-party applications and many other demanding uses. Everything has worked well and continues to, with the notable exception of Windows Update starting with the last 2018 x64 Quality Rollup. Windows Update worked correctly all those years until December 2018. There can’t be that much seriously wrong with my system if all those other things work perfectly without exception. Some application uninstall and installation failure recovery procedures are sloppy and leave junk lying around, particularly in the Registry, but that is almost always harmless; it just slows down Registry searches.

All this also begs the question: would repeated runs of the SURT tool make cascaded corrections, as is sometimes the case with SFC /SCANNOW as I have already experienced?

My sessions with the Microsoft Premium Support team produced one possible all-encompassing correction: an Upgrade installation from a runable version of the latest Windows 7 PRO 64-Bit MSI file. (By Upgrade they here mean replacing the Win 7 system executables with those from in the MSI, not upgrading to Windows 8 or 10.) But this refuses to run because my system’s users are defined with their User Profile on a different partition than Windows (in my case “E:\users\<user name>”, as I documented in an earlier post to this thread, to wit:

To upgrade Windows, the Users, Program Files, and Windows directories need to be on the same partition. Upgrading when these directories are not on the same partition is not supported. Moving these directories so that they are on the same partition is also not supported. You can choose to install a new copy of Windows 7 Professional instead, but this is different from an upgrade, and does not keep your files, settings, and programs. You’ll need to reinstall any programs using the original installation discs or files. To save your files before installing Windows, back them up to an external location such as a CD, DVD, or external hard drive. To install a new copy of Windows 7 Professional, click the Back button in the upper left-hand corner, and select “Custom (advanced)”.

This I cannot do under any circumstances. I would not be able to reconstitute the hardware-assisted Windows XP Mode virtual machine. I can conceive of no fundamental reason why this cannot be supported. The Reimage Repair software has already done this on my system and produced running results, although that did not fix my Windows Update problems.



My System SpecsSystem Spec
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4 Weeks Ago   #22
wither 2

Windows 7 Pro SP1 64 bit
 
 

Any reason you can't make a copy of the Users information to the C: drive, where they're normally located?

I guess you never found Malwarebytes on your system. If you had to look for it, it probably wouldn't be an issue because it would be out of date and the Windows update problem in December was caused by a new version.

I wonder if you would consider installing the updates manually from the Microsoft Update Catalog? If you would like to try that, I would set Windows Update to Never check for Updates and reboot, before doing that. You might also want to hide all the failed installs in the update history.
My System SpecsSystem Spec
4 Weeks Ago   #23
malletKATman

Windows 7 PRO SP-1 64-Bit
 
 

Quote   Quote: Originally Posted by wither 2 View Post
Any reason you can't make a copy of the Users information to the C: drive, where they're normally located?

I guess you never found Malwarebytes on your system. If you had to look for it, it probably wouldn't be an issue because it would be out of date and the Windows update problem in December was caused by a new version.

I wonder if you would consider installing the updates manually from the Microsoft Update Catalog? If you would like to try that, I would set Windows Update to Never check for Updates and reboot, before doing that. You might also want to hide all the failed installs in the update history.
>Any reason you can't make a copy of the Users information to the C: drive, where they're normally located?<

The failure message in the loadable MSI medium Setup.exe run for an Upgrade install says specifically this is not supported, to wit: “Moving these directories so that they are on the same partition is also not supported.” I would have to define new users on the Windows partition and get all the current functionality working for the corresponding new users. There likely are a lot of hard references to my E: hard drive in the “E:\Users\<user name>\AppData” sub-trees for these users that I would have to convert by hand, possibly some Registry entries as well. Then after I was convinced I had done all this work correctly (probably convinced incorrectly) I would have to wipe out the current E:-users, because it is clear that users defined on E: were detected by the MSI-Upgrade Install process. Getting Windows XP Mode working for the new C:-substitute users seems really problematic, and Microsoft dropped all support for that VM in 2014.

>I guess you never found Malwarebytes on your system.<

No, I never installed or used that product. Kaspersky Internet Security was installed at system purchase. After the US government intelligence determined in 2018 that Kaspersky might have been compromised by the Russian government, I replaced it with Webroot SecureAnywhere. Those are the only two malware protection services ever installed on this box.

>I wonder if you would consider installing the updates manually from the Microsoft Update Catalog? If you would like to try that, I would set Windows Update to Never check for Updates and reboot, before doing that. <

I have Windows Update set to “Check for updates but let me choose…”. Honestly, I don’t see what would be the difference between installing things manually - one at a time - from the Microsoft Update Catalog, and selecting from the automatic update list - one at a time – except that the latter method screens out things in the catalog that are already installed or are superseded.

>You might also want to hide all the failed installs in the update history.<

I watched three separate Microsoft Premium support technicians wipe out the entire update history on my system with a large BAT file they installed. The BAT file shut down several services first in order to remove the locks on the folders and files where the history is stored, and then restarted all the services. I don’t have a copy of that BAT file anymore and I don’t know what services have to be shut down before erasing and started up afterwards. It would be laborious indeed to search through all the system processes that have locks on the files and folders (with Process Explorer), shut them down with services.msi, and then start them up again, particularly because I would run into these locks one at a time. I don’t even know the path to the starting node of the file tree segment I have to wipe out.
My System SpecsSystem Spec
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4 Weeks Ago   #24
wither 2

Windows 7 Pro SP1 64 bit
 
 

If you set Windows Update as I described then, it won't interfere with the manual installation. I thought maybe you could try it with one update, say from December.

I understand the rest you're saying.

I don't think snick is out of ideas yet.
My System SpecsSystem Spec
4 Weeks Ago   #25
malletKATman

Windows 7 PRO SP-1 64-Bit
 
 

Quote   Quote: Originally Posted by wither 2 View Post
If you set Windows Update as I described then, it won't interfere with the manual installation. I thought maybe you could try it with one update, say from December.

I understand the rest you're saying.

I don't think snick is out of ideas yet.
I just tried installing one the way you suggested (manually selecting it from the Microsoft Update Catalog). It failed; didn't bother to collect all the details which probably chow the same reason it failed many times before.

My thanks to both you and Snick for digging into this problem.
My System SpecsSystem Spec
4 Weeks Ago   #26
malletKATman

Windows 7 PRO SP-1 64-Bit
 
 

Just tried a manual download from the Update Catalog for the 2019-02 Security Update for Windows (KB4486563). It failed after the reboot during the "configuring Windows" startup phase. The logged details show Error details: Code 80070490.

This is what has been happening all along when trying to install this update by various means and in various hands, including the Microsoft Premium support team.

Here are the CBS.log and WindowsUpdate.log for the run.
CBS log & WindowsUpdate log.zip


My System SpecsSystem Spec
4 Weeks Ago   #27
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

I'll put together the missing mum files for you. Correcting your other issue is beyond my Windows Update training. After I provide you with the missing mums, I suggest you contact Sysnative Forums, Windows Update and post the logs I requested you post in this forum. They have many experts, including Niemiro, my Windows Update Instructor that can correct your issue. I'm not to the registry/hex tutorial yet unfortunately, and disappointed I cannot help you further at this time!
Here's the hyperlink
Sysnative Forums
I'll monitor your progress and learn more in the process.

Wish you the best,

Nic
My System SpecsSystem Spec
4 Weeks Ago   #28
malletKATman

Windows 7 PRO SP-1 64-Bit
 
 

Nic, I really appreciate the work you have put in on this issue. When you collect the "mum files" as you put it and deliver (how, in a ZIP?), I will need some instruction on how to disperse them to the correct locations. Obviously I don't know what a "mum file" is in this context. After I get them I certainly will join this new forum you suggest, and post the logs you requested and I posted to this thread.

Wishing you the best in your endeavors to help others,
Dick
My System SpecsSystem Spec
4 Weeks Ago   #29
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

No problem, here's your missing cat/mum pairs.
Missing cat & mum files.zip
Extract the CheckSUR folder from the zip/compressed folder to desktop, copy and paste it into C:\Windows\Temp then run surt and post CheckSUR.log again please.

When you obtain a Windows security update through Windows Update or manually from the Windows Technet website, several files may be saved on your computer. A MUM file is one such file. It contains information about how the Windows Update application should apply a security patch or software update.

A digitally-signed catalog file (.cat) can be used as a digital signature for an arbitrary collection of files. A catalog file contains a collection of cryptographic hashes, or thumbprints. Each thumbprint corresponds to a file that is included in the collection.

Thus, the cat file is the digital signature part of the cat/mum pair.


My System SpecsSystem Spec
4 Weeks Ago   #30
malletKATman

Windows 7 PRO SP-1 64-Bit
 
 

Quote   Quote: Originally Posted by Snick View Post
No problem, here's your missing cat/mum pairs.
Attachment 407010
Extract the CheckSUR folder from the zip/compressed folder to desktop, copy and paste it into C:\Windows\Temp then run surt and post CheckSUR.log again please.

When you obtain a Windows security update through Windows Update or manually from the Windows Technet website, several files may be saved on your computer. A MUM file is one such file. It contains information about how the Windows Update application should apply a security patch or software update.

A digitally-signed catalog file (.cat) can be used as a digital signature for an arbitrary collection of files. A catalog file contains a collection of cryptographic hashes, or thumbprints. Each thumbprint corresponds to a file that is included in the collection.

Thus, the cat file is the digital signature part of the cat/mum pair.

Thanks for the cat/mum info. I followed your instructions for placing the CheckSUR directory in your ZIP file, and after nulling out the pertinent Log files, initiated another SURT run. Unfortunately the new CheckSUR.log summary looks about as bad as ever.

Summary:
Seconds executed: 368
Found 55362 errors
Fixed 5 errors
CSI Missing Deployment Key Total count: 2053
CBS MUM Missing Total count: 5
Fixed: CBS MUM Missing. Total count: 5
CBS Watchlist Package Missing Total count: 36588
CBS Watchlist Component Missing Total count: 16716
Fixed: CBS Paired File. Total count: 5

Here is the ZIP file with the CBS.log, CheckSUR.log and WindowsUpdate.log files that you requested. I will await further instructions from you before contacting the people at Sysnative Forums.
02-18 SURT Run Log Files.zip

Thanks again, Snick


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 Report On Multiple Windows Update Failures from Dec 2018 On




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