Cannot install Security Monthly Quality Rollup for Windows 7

JennB213 · 17 Mar 2019

Hello,

I don't know if anybody has a magic fix for this problem or not.

I can not and have not been able to install any of the Security Monthly Quality Rollups dating all the way back to June 2017. I continue to try and every two or three months I'll research the issue but still no luck. I don't know if I'm just dumb or I get lost in all the Microsoft mumble-jumble.

All the other Updates seem to be installing np, it's ONLY these Monthly Rollups.

Examples Attached :: one showing all the fails

:: one showing the installs with fails mixed in.

Should I just forget about these Monthly Rollups

if they don't install.

I'm so sick of trying to figure out what is going on. I don't have as much time on my computer as I used to and I get so frustrated with all of this.

In April 2017 my computer crashed so I was afraid the guy who re-installed my Windows had made some kind of an error. Didn't want to contact him again to ask because I wasn't real happy with the service he provided. He told me I couldn't recover my Firefox info that it was corrupted but he was wrong; after I researched it I managed to recover everything from my back up and pull out the profile information.

Thanks in Advance to ANYBODY that reads this and try's to help me.

Have a Good Day !!!

Jenn

Snick · 17 Mar 2019

Hi JennB213,

Please download and run SURTx64, when it completes,
please post CheckSUR.log & CBS.log, location: C:\Windows\Logs\CBS
& WindowsUpdate.log, location: C:\Windows

You can place them in a zip/compressed folder and upload.

JennB213 · 18 Mar 2019

Snick said:

Hi JennB213,

Please download and run SURTx64, when it completes,
please post CheckSUR.log & CBS.log, location: C:\Windows\Logs\CBS
& WindowsUpdate.log, location: C:\Windows

You can place them in a zip/compressed folder and upload.

Hello Snick,

Thank You for your help with this.

After I downloaded SURTx64, upon installation it asked me to download HotFix KB947821 and I let it.

I put all three (3) of the log files you requested into one zip file.

Warm Regards, Jenn

torchwood · 19 Mar 2019

Hi Jenn,

Hopefully Snick can get you those missing payload files.

What i do find odd is that the normal monthly security updates ARE being installed.
So in a way you are upto date
Somewhere along the line 1 of the cumulative must have experienced corruption

Roy

Joe7 · 19 Mar 2019

Hi all, I'm having same trouble with Security Monthly Quality Rollups: I cant' install the last of march, and if I hide it, winupdate finds the one of previous month. So I hid all them back until April 2018 monthly roll-up.
Now winupdate doesn't complain anymore, seems up to date... but if I restore the last roll up, WU finds it and fails to install. I think the next month I will notice the same behavior when the new monthly rollup will be released.

Here a piece of CBS.log referring to March Rollup install (downloaded by hands, after many tries failed by automatic update):

Code:

2019-03-19 00:58:54, Info                  CSI    INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x7823db8
  Stage (1): flags: 8 app: [Microsoft-Windows-IE-LowReg, Version = 11.2.9600.19301, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x7823ff8
  Stage (1): flags: 8 app: [Microsoft-Windows-IE-LowReg, Version = 11.2.9600.19301, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x7824238
  Stage (1): flags: 8 app: [Microsoft-Windows-IE-JSProfilerUI, Version = 11.2.9600.19301, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x7824478
  Stage (1): flags: 8 app: [Microsoft-Windows-IE-JSProfilerUI, Version = 11.2.9600.19301, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x78246b8
  Stage (1): flags: 8 app: [Microsoft-Windows-IE-JavaScriptCollectionAgent, Version = 11.2.9600.19301, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x78248f8
2019-03-19 00:59:05, Error                 CSI    000004b1@2019/3/18:23:59:05.115 (F) d:\w7rtm\base\wcp\componentstore\storelayout.cpp(11568): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [85]"amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.19135_none_ca3a5b9728ab07df"[gle=0x80004005]
2019-03-19 00:59:10, Error                 CSI    000004b2 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #1476705# from CCSDirectTransaction::OperateEnding at index 76 (0x000000000000004c) of 256 (0x0000000000000100) operations, disposition 0[gle=0xd015001a]
2019-03-19 00:59:10, Error                 CSI    000004b3 (F) HRESULT_FROM_WIN32(14098) #1398420# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x30ecd0, mp = @0x30f4d0, disp = 0)[gle=0x80073712]
2019-03-19 00:59:10, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2019-03-19 00:59:10, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2019-03-19 00:59:10, Info                  CSI    000004b4@2019/3/18:23:59:10.313 CSI Transaction   @0x2A40990 destroyed
2019-03-19 00:59:10, Info                  CBS    Perf: Resolve chain complete.
2019-03-19 00:59:10, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2019-03-19 00:59:10, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2019-03-19 00:59:10, Info                  CBS    WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24385.1.9, status: 0x80073712, failure source: Resolve, start state: Absent, target state: Staged, client id: WindowsUpdateAgent
2019-03-19 00:59:10, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-03-19 00:59:10, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2019-03-19 00:59:10, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2019-03-19 00:59:10, Info                  CBS    Failed to add %windir%\inf\setupapi.dev.log to WER report because it is missing.  Continuing without it...
2019-03-19 00:59:10, Info                  CBS    Reboot mark refs: 0
2019-03-19 00:59:10, Info                  CBS    SQM: Reporting package change for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24385.1.9, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Staged, limit: Staged, hotpatch status: StillGoing, status: 0x0, failure source: Resolve, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 2058, first merged sequence: 2058
2019-03-19 00:59:14, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24385.1.9, session id: 142859, sample type: Standard
2019-03-19 00:59:14, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2019-03-19 00:59:14, Info                  CBS    SQM: Reporting package change completion for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24385.1.9, current: Absent, original: Absent, target: Staged, status: 0x80073712, failure source: Resolve, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 2058, first merged sequence: 2058
2019-03-19 00:59:14, Info                  CBS    SQM: resolve time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2019-03-19 00:59:14, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2019-03-19 00:59:14, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2019-03-19 00:59:14, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24385.1.9, session id: 142862, sample type: Standard
2019-03-19 00:59:14, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2019-03-19 00:59:14, Info                  CBS    Enabling LKG boot option
2019-03-19 00:59:14, Info                  CBS    Restored system sleep block state: 0x80000000
2019-03-19 00:59:14, Info                  CBS    Exec: Processing complete.  Session: 30727654_1450795483, Package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24385.1.9 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2019-03-19 01:09:14, Info                  CBS    Reboot mark refs incremented to: 1

The error seems related to "Store corruption...".

Before that log also tried to apply KB947821 System Update Readiness Tool for 64bit.
I don't have a log for that, but after all tries I found a proceedure I think similar to SURT64:

Code:

dism /online /cleanup-image /scanhealth

Attached log as CheckSUR.log.txt.

There are 12 errors about missed files related two old updates:

- KB3035583
- KB3123862

These two seem related to windows 10 free update period july 2015 to july 2016 or something similar.
Maybe that two errors detected by SURT64, haven't nothing to do with the failed rollups install...
Any suggest is really appreciated.
Thanks in advance!

PS.
If you think I can open a new topic for my request. Let me know!!!

Snick · 19 Mar 2019

JennB213, here's your missing payload files.

Download SFCFix.exe (by niemiro) and save this to your Desktop

Download SFCFix.zip and save this to your Desktop

Drag SFCFix.zip onto SFCFix.exe

Post log that appears on your Desktop please

Snick · 19 Mar 2019

@Joe7 I private messaged (PMed) you!

Yes, start your own thread please!

Snick · 19 Mar 2019

I believe this KB is the culprit!
KB4480955

Code:

  2019-02-02          14:38:20:235       1060       8e4         Report  REPORT EVENT: {64E96E8B-583D-4FEF-A16C-50C22A71061D}                2019-02-02 14:38:15:229-0500     1              181         101         {7230E53F-42AF-4690-AFC3-63E73856C6B5}         200         0                AutomaticUpdates          Success                Content Install  Installation Started: Windows successfully started the following update: 2019-01 Preview of Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4480955)
  2019-02-02          14:38:54:915       9748       2674       Handler                WARNING: CBS called ResolveSource
  2019-02-02          14:38:59:971       9748       2674       Handler                FATAL: CBS called Error with 0x800f081f, 
  2019-02-02          14:38:59:971       9748       2c64       Handler                FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x8024200d
  2019-02-02          14:38:59:971       1060       498         AU          >>##  RESUMED  ## AU: Installing update [UpdateId = {7230E53F-42AF-4690-AFC3-63E73856C6B5}]
  2019-02-02          14:38:59:971       1060       498         AU            # WARNING: Install failed, error = 0x8024200D / 0x8024200D
  2019-02-02          14:38:59:971       9748       2c64       Handler                :::::::::
  2019-02-02          14:38:59:971       9748       2c64       Handler                ::  END  ::  Handler: CBS Install
  2019-02-02          14:38:59:971       9748       2c64       Handler                :::::::::::::
  2019-02-02          14:38:59:971       1060       24fc        DnldMgr              Install failed because the update {687CD8C1-74BF-4C67-B34C-EAE7530E7A30} was not complete; mark update as not downloaded.

JennB213 · 19 Mar 2019

Snick said:

Post log that appears on your Desktop please

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-03-19 19:46:00.615
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 26
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-03-19 19:56:52.935
----------------------EOF-----------------------

Thank you so much Snick for the clear and concise directions.

Warm Regards, Jenn

JennB213 · 19 Mar 2019

Snick said:

I believe this KB is the culprit!
KB4480955

I found KB4480955 in the Update History showing failed.

Do you want me to try and re-install it, I will wait for further instructions from you.

Thank you again.

Warm Regards, Jenn

Cannot install Security Monthly Quality Rollup for Windows 7

Cannot install Security Monthly Quality Rollup for Windows 7

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