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Windows 7: Windows Updates fail to install - hanging machine - error code 8024001

3 Weeks Ago   #1
guyinpasadena

Windows 7 Professional 64 bit
 
 
Windows Updates fail to install - hanging machine - error code 8024001

Hello,

Ran SURT, SFC Scan, no errors.
Error code 80240016.
Looks like zip size limit is 8.95 - my CBS.zip is 54MB.
Is there an alternative to providing the CBS file?
Attaching screenshots - I counted over 200 failed updates of the Security Monthly Quality Rollup.
No wonder the machine hangs ...

Many thanks in advance for your help!




Attached Thumbnails
Windows Updates fail to install - hanging machine - error code 8024001-capturewindupdate1.jpg  
Attached Images
Windows Updates fail to install - hanging machine - error code 8024001-capturewinupdate.jpg 
My System SpecsSystem Spec
.
3 Weeks Ago   #2
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

Hi guyinpasadena,
Please post some logs.
CheckSUR.log, CBS.log, location: C:\Windows\Logs\CBS

WindowsUpdate.log location: C:\Windows
If CheckSUR.log is not there, you'll have to run SURT again for new logs.


Nic
My System SpecsSystem Spec
3 Weeks Ago   #3
guyinpasadena

Windows 7 Professional 64 bit
 
 

Thanks Snick - Here you go - cannot access CBS.log - access denied - trying to figure it out ...


Attached Files
File Type: log CheckSUR.log (38.7 KB, 3 views)
File Type: log WindowsUpdate.log (1.31 MB, 0 views)
My System SpecsSystem Spec
.

3 Weeks Ago   #4
guyinpasadena

Windows 7 Professional 64 bit
 
 

I try to access the CBS.log as admin, but get error message invalid path. Is there an alternative method to accessing the CBS.log?
My System SpecsSystem Spec
3 Weeks Ago   #5
guyinpasadena

Windows 7 Professional 64 bit
 
 

Link to CBS.zip on dropbox - thank you for your help!

Dropbox - CBS.zip
My System SpecsSystem Spec
3 Weeks Ago   #6
Bonnie Zhang

Windows 10 64 bit
 
 

Solution 1: Reset Windows Update Components

Solution 2: Use the Built-In Windows Update Troubleshooter
My System SpecsSystem Spec
3 Weeks Ago   #7
guyinpasadena

Windows 7 Professional 64 bit
 
 

Thanks Bonnie - will give these a try.
My System SpecsSystem Spec
3 Weeks Ago   #8
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

Resetting your components and running the WU Troubleshooter won't correct your problem, unfortunately, and they usually don't.



Checking Component Store

Summary:
Seconds executed: 1655
Found 138 errors
CBS MUM Missing Total count: 138


We'll start with the missing mums. I'll see if I have them.
My System SpecsSystem Spec
3 Weeks Ago   #9
guyinpasadena

Windows 7 Professional 64 bit
 
 

Sounds good, appreciate it Snick.
My System SpecsSystem Spec
3 Weeks Ago   #10
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

Have some of them, sourcing the others now.
My System SpecsSystem Spec
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 Windows Updates fail to install - hanging machine - error code 8024001




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