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Windows 7: update problem after doing recovery

15 Apr 2019   #1

Windows 7 home premium 64 bit
update problem after doing recovery

I recently had to do a total recovery using my backup disks I made years ago. The recovery took windows 7 64bit back to a time before service pack 1 came out. Specifically 2010 when I bought my Asus laptop. When I click on updates I get error message saying service is not turned on but it is tried resetting and turning on again still no luck tried many cures I find on line none of them work. tried using both google chrome and ie explorer browser no luck. Anyone got a quick cure I can try. I assume problem is because I do not have sevice pack 1 running but I dont know how to get it other than going through windows update which does not work.
Thanks for any help offered
Bob Hennessey

My System SpecsSystem Spec
15 Apr 2019   #2

Windows 7 x64, Vista x64, 8.1 smartphone

Hello bigbobh,

The computer needs service pack 1 before many other updates are made available.
You can download the stand alone installer from Microsoft Update Catalog.
Then, you need to update the Servicing Stack for Windows Update.
This can also be downloaded from Microsoft Update Catalog.

Download from these links, in this order:
KB976932 (SP1) Microsoft Update Catalog
KB4490628 (SSU) Microsoft Update Catalog

Hope that helps
My System SpecsSystem Spec
16 Apr 2019   #3

Windows 7 home premium 64 bit
Update problem after doing recovery

Thank you for the response. I have run into a snag. I downloaded those two files in the order you said and went to install the first one sp1 however almost immediately into the installation i got Catastrophic Failure Error E_uexpected(0x8000ffff) and when I go to get the details I cant get them because it states my browser is outdated . My recovery loaded Ie8 but I guess that is too old. Tried to download ie11 but requires sp1 . Bit of a cunundrum do you have any suggestion? Thanks again.
Bob H
My System SpecsSystem Spec

16 Apr 2019   #4

Windows 7 x64, Vista x64, 8.1 smartphone
Catastrophic Failure Error E_uexpected(0x8000ffff)

Sorry, I forgot to add - had you downloaded the correct "bitness" (32 bit/64 bit) installer(s), for your machine? That might be some problem.

Otherwise, assuming that you have the correct installer, try this: Manually turn off automatic updating the WU (Windows Update). Then reset the Windows Update Components, and afterwards, try re-install Service Pack 1 for Windows 7. See if that resolves the error message.



Windows Update Settings - Change

Windows Update - Reset
My System SpecsSystem Spec
16 Apr 2019   #5

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Bob,

Please download the following, W7 SP1 file to your DESKTOP, save it
(depending upon your install choice, dvd/usb, then create the media, usb will require Rufus/MsTool)

Change the boot option to dvd/cd- reboot select choice dvd/usb install.
(AND reset windows update to never)

update via this link (current to April 2019)

Update your Win 7 installation media.
Microsoft Windows and Office ISO Download Tool

NOTE W7 SP1 link only valid for 24 hrs

YOU WILL NEED the COA sticker product key
My System SpecsSystem Spec
17 Apr 2019   #6
Vineet Garg

Windows 7 Ultimate x32 With Sp1 + Vista Ultimate x32 with Sp1 & Sp2 !!

Hi Friends,
I think it will not be a straight one way. Multiple links, things & efforts have to be considered & integrated well.

1) Installing a servicing stack update after SP 1 is not the solution meant for installing SP 1. it is actually for updates which are to be followed after SP 1. Can we have a good servicing stack update which can be made prior to SP 1 installation so that the installation of SP 1 is made successfully thereafter ? I think we don't. So, we should think about servicing stack update only after SP 1 installation.

2) Sir iko 22's this post can come handy : update problem after doing recovery ( no. 4 post of this thread )

3) This MS link can be useful : Access Denied

Thanks & Regards. ...

1. I forgot to mention that KB4490628 (SSU) is a SSU = Servicing Stack Update
2. These instructions should be followed : Windows Update Posting Instructions
Some seniors may want to have a look on that information, etc.
My System SpecsSystem Spec
18 Apr 2019   #7

Windows 7 home premium 64 bit
windows update poblem after doing recovery

To those of you who have responded I thank you very much . I have tried what suggestions to fix my problem that I was able to but some of the links would not work perhaps I waited too long on the sp1 download I notice it said 24 hours but didnt get to it in time I guess. I am still not able to get the windows updates I did download a copy of sp1 but I cannot get it to install. Some of this stuff is above my pay grade I guess as I cant seem to grasp it with this 78 year old brain of mine. But I do thank you for offering suggestions. Appears I will have to once again pay for my windows 7 home premium just to get a copy with sp1 and later updates.
Bob H
My System SpecsSystem Spec
18 Apr 2019   #8
Vineet Garg

Windows 7 Ultimate x32 With Sp1 + Vista Ultimate x32 with Sp1 & Sp2 !!

Hi bigbobh,
1.I think we can't go with advanced troubleshooting steps but we can try the basic ones. I assure you of making the things easier if you are interested ?
2.To make the things clearer : Sir torchwood was briefing you for a clean install of windows 7 with SP 1 & other updates already integrated/made into the installation ISO/Media itself.

Thanks & Regards. ...
My System SpecsSystem Spec
18 Apr 2019   #9

Windows 7 home premium 64 bit
windows update problem after recovery

Vineet Thanks for your response I definitely would like to get this problem fixed. Making the bootable dvd with sp1 etc all on it is where I get a bit confused. I think I am going to need a step by step instruction on how to accomplish this and can I perform that task on a separate computer then use it in the laptop that has the problem. Thanks
Bob H.
My System SpecsSystem Spec
18 Apr 2019   #10

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64

1. You could use DISM++ to back up current activation.

Then use Dism++ to backup your current 3rd party drivers into a folder on a usb stick.

Then you copy the entire Dism++ folder onto your usb stick - so it is there safe for after you have installed windows.

2. Then do a clean install using official MS installation media that already includes SP1.

3. Then use Dism++ to:
Restore activation from your backup, install drivers from your backup, and install updates.

Two things you need for that

1. Dism++

2. Windows 7 installation media which includes SP1.

My System SpecsSystem Spec

 update problem after doing recovery

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