Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Code 80092004 with updates KB4493132 and KB4512506 (and other issues)

18 Aug 2019   #1
Ladyhawk

Windows 7 Home Premium 64-bit SP1
 
 
Code 80092004 with updates KB4493132 and KB4512506 (and other issues)

I first noticed there was a problem when cmd.exe disappeared. I used Windows PowerShell to run sfc /scannow and there are definitely errors. When I try to download and install updates KB4493132 and KB4512506 I get error code 80092004. The system seems unstable. Google Chrome keeps crashing and while I was writing this I got a BSOD. So, please help me if you can.

1. SURT gave me the attached error.
2. sfc /scannow produced lots of errors in the CBS.log (attached as CBS.zip)
3. Error 80092004 while trying to download and install updates KB4493132 and KB4512506 (image attached).

Things I've tried that were good ideas:

1. Full virus scan with ZA and Malwarebytes
2. chkdsk c: /f /r /x (it found and fixed some things, but I'm still having issues)
3. Windows repair (boot from DVD)

Things I tried that might not have been such a good idea:

1. Installing Windows6.1-KB947821-v34-x64.msu
2. Tried installing SSU KB4490628. Says it's already installed
3. Tried installing SHA-2 Update KB4474419. Says it's already installed.

A lot more has happened, but let's keep not cloud the issue any further.


My System SpecsSystem Spec
.
19 Aug 2019   #2
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

Hi Ladyhawk
Welcome to SevenForums!
chkdsk c: /f /r /x (it found and fixed some things, but I'm still having issues)
please run
sfc /scannow
reboot
run SURT64
& post CBS folder

FYI: chkdsk /r would have sufficed /f implied by /r /x not needed
My System SpecsSystem Spec
19 Aug 2019   #3
Ladyhawk

Windows 7 Home Premium 64-bit SP1
 
 

OK, I thought I attached those things to my OP. Regardless, I followed your instructions and did everything again.

I'll try attaching the new files...oh, the upload button wasn't showing in the attachments window. I thought it might be something like that. Here goes.

Also, I had a MEMORY_MANAGEMENT BSOD in the night...ugh. And my HDD is running constantly and I'm not sure why. Any help would be very much appreciated.


Attached Thumbnails
Code 80092004 with updates KB4493132 and KB4512506 (and other issues)-windows-update-error-80092004.jpg  
Attached Images
Code 80092004 with updates KB4493132 and KB4512506 (and other issues)-surt-windows-update-error.jpg 
My System SpecsSystem Spec
.

19 Aug 2019   #4
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi Ladyhawk,

Welcome to SevenForums!

Have you looked at this => KB4512506 Security Monthly Rollup update for Windows 7 - Aug. 13.
My System SpecsSystem Spec
19 Aug 2019   #5
Ladyhawk

Windows 7 Home Premium 64-bit SP1
 
 

Yes. The steps I took after reading that page are in the OP:

Quote:
2. Tried installing SSU KB4490628. Says it's already installed
3. Tried installing SHA-2 Update KB4474419. Says it's already installed.
Is there something I missed? On edit: the direct download links at the bottom of the post. OK.

I thought about trying to download these manually and install them, but I'm a bit nervous about doing that. I can always do a system restore, I suppose.
My System SpecsSystem Spec
19 Aug 2019   #6
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi Ladyhawk,

Quote   Quote: Originally Posted by Ladyhawk View Post
Is there something I missed? On edit: the direct download links at the bottom of the post. OK.

I thought about trying to download these manually and install them, but I'm a bit nervous about doing that. I can always do a system restore, I suppose.
I don't quite understand what you mean by On edit: the direct download links at the bottom of the post.

You could try downloading the .msu files and run them directly or run/install them using wusa!
My System SpecsSystem Spec
19 Aug 2019   #7
johnhoh

Win7 pro x64
 
 

If you have bad hardware then making further changes might just further corrupt your windows installation. My suggestion is to do a system restore back to when you were stable. MEMORY_MANAGEMENT BSOD often indicates bad ram, so after the restore I would run these two tools.

404 - Content Not Found | Microsoft Docs)
Memtest86+ - Advanced Memory Diagnostic Tool
If they run with no errors chances are your memory is okay, if not you could next try running with just one DIMM instead of two (assuming you have two!), if the system runs fine with one but not the other then you know which one is bad.

Your symptoms could also be a bad motherboard or boot drive.
My System SpecsSystem Spec
.
19 Aug 2019   #8
Ladyhawk

Windows 7 Home Premium 64-bit SP1
 
 

Well, the installation failed.

In truth, I am worried about hardware failure because 10 days ago or so, a piece came off of the front panel and the affected USB port shorted and caused a complete crash. At first I thought it wasn't going to come back on at all. But it did. To my surprise, it was actually stable...for awhile. That incident could have fried motherboard components, memory, who knows what? I've been hoping it simply corrupted my Windows installation.

I do have an image I could restore to...I just want to find a different HDD to put it on. Probably that should be my next step. Maybe it should have been my first. I can use the Win CD to run a memory scan to see if the RAM was affected. But if so, there could be other issues, as well.


Attached Images
Code 80092004 with updates KB4493132 and KB4512506 (and other issues)-windows-update-kb4512506-not-installed.jpg 
My System SpecsSystem Spec
19 Aug 2019   #9
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Quote:
I do have an image I could restore to...I just want to find a different HDD to put it on.

That is the best thing. If the restored image on a different hd works ok, then you know that problem is the current windows installation you are struggling with - or the hd it is on.
My System SpecsSystem Spec
20 Aug 2019   #10
Ladyhawk

Windows 7 Home Premium 64-bit SP1
 
 

Quote   Quote: Originally Posted by johnhoh View Post
If you have bad hardware then making further changes might just further corrupt your windows installation. My suggestion is to do a system restore back to when you were stable. MEMORY_MANAGEMENT BSOD often indicates bad ram, so after the restore I would run these two tools.

404 - Content Not Found | Microsoft Docs)
Memtest86+ - Advanced Memory Diagnostic Tool
If they run with no errors chances are your memory is okay, if not you could next try running with just one DIMM instead of two (assuming you have two!), if the system runs fine with one but not the other then you know which one is bad.

Your symptoms could also be a bad motherboard or boot drive.
Your first link doesn't work. Could you please re-post?

So, this evening Windows Explorer crashed and the system is much more stable without it. I just restarted Windows Explorer and I expect problems soon. Windows Explorer wasn't exactly reliable before the computer got zapped, sometimes hanging up on right-clicks, etc., but if I go to a point in time before the USB port zapped the system, maybe Windows will be more amenable to fixing. I'm hoping the zap corrupted windows and that my attempts to fix it only made it worse. I'm hoping there is no hardware damage.

I've been getting rid of unnecessary hardware, like a DVD-ROM that the system recognized as SCSI because it was on a PCI card with IDE connectors. In BIOS, the system (of course) couldn't see it. I'm going to rip out a PCI card with USB ports on it. I've suspected the card of causing issues. I'm going to completely disconnect the malfunctioning front panel USB, which is simply taped over right now. The fewer pieces of hardware, the easier it should be to figure out if the main components have any issues.

As for files, I think there are only a few photos, videos, etc. I'll need to re-add to my system after an image restore.

I'll do the memory test after the restore...looks like it requires making a bootable DVD or thumb drive. I'll worry about that later.
My System SpecsSystem Spec
Reply

 Code 80092004 with updates KB4493132 and KB4512506 (and other issues)




Thread Tools




Similar help and support threads
Thread Forum
Windows updates KB4512506, KB4474419, KB890830 fail to install on a W
I have read the Windows update Posting Instructions. I am trying to follow the instructions. I have six computers running Windows 7 Pro. Updates to Windows were applied last night. Five computes updated successfully. The sixth computer failed to update. I tried updating several times. ...
Windows Updates & Activation
Windows Update KB3058515 error code 80092004
Hi there, After a clean Windows install and numerous updates, the update KB3058515 stops @ 11% download and error code 80092004 appears. I have tried several times, with the same result. Also booted Windows several times and searched for new updates as well. Could anyone tell me what I can...
Windows Updates & Activation
Cannot Upload Files for Windows Update Error Code 80092004
Hey guys so recently I just upgraded my PC from Windows 7 Pro with SP1 64bit to Windows 8.1 Pro 64bit, well I decided that there were some things that I liked in Windows 7 that's not present in Windows 8.1 and there are things present in Windows 8.1 that were not present in 7, so I decided to put...
Windows Updates & Activation
Windows 7 SP1 failing to install - Code 80092004
I've been trying to install SP1 for Windows 7 x64 professional and I have come up empty-handed. I've tried everything from installing it with a downloaded version to running the System Information Tool update, and none of it fixed the problem. The "get help with this error" doesn't come up...
Windows Updates & Activation
Code 646: Issues with Windows 7 updates failing
I recently ugrade from Widows 7 Ultimate editin from Windows Vista Ultimate edition recently, but I began having update issues with it almost immediately. I'm seeing the following (Office 2007) updates continually fail, each time I use the update service. The updates successfully download, but...
System Security


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:44.
Twitter Facebook