New
#1
Boot stuck on updating 35%
I just enlarged my brother's Windows 7 C: partition on his SSD as it was very low on space. Before that I'd tried Disk Cleanup and it reported that there was 12.9GB of Windows Updates files even though there was only 242MB of files in SoftwareDistribution.
I did check for updates but didn't install any before rebooting. Now every time he tries to boot it gets stuck on Updating at 35%. Even if he selects Safe Mode with Command Prompt it does this and doesn't get to the Command Prompt. I'm helping him via TeamViewer as I don't live close to him.
Luckily I'd set his PC up with a multi-boot grub4dos menu and he has a emergency Windows 7 install on HDD and also an option to boot from the Windows 7 SP1 ISO. I booted into the emergency Windows 7 install, went to G: (that being the Windows 7 SSD partition) and in Windows\WinSxS I deleted the .xml files.
I also ran "sfc /scannow /offbootdir=G:\ /offwindir=G:\windows" and that reported "Windows Resource Protection did not find any integrity violations. "
I also deleted the SoftwareDistribution folder but somehow it still gets stuck on Updating 35% even though I've deleted any update files!
LastKnownConfiguration doesn't boot and he doesn't have a System Restore point to restore to (he didn't have space on the C: partition before to create one).
I can boot the Win7 SP1 ISO but I'm not sure what I can do from there. I certainly don't want to do Startup Repair as that will overwrite the grub4dos menu and lock him out completely but I don't think it's a problem with the boot files anyway, it's the update process that's messed up.
I've attached his CBS.log from after doing all that and trying to boot in case that shows anything useful but please let me know if I need to upload anything else.
I read that disabling the Windows Module Installer service might help but I don't know how I can do that when I can't boot into Windows.
I'd be grateful if someone could help me as my brother's quite dependent on his PC.