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Windows 7: Windows 7 complication 7601, this copy of Windows is not genuine.

1 Week Ago   #1
fegsdc

Windows 7
 
 
Windows 7 complication 7601, this copy of Windows is not genuine.

Hello group, today i restarted my hp EliteBook 8470p and i got an error message saying that my copy of windows 7 is fake. It is an old computer belonging to my mother and my brother downloaded windows on it i don't know how but i don't think it is fake, also i have been using it for a few months already and out of the blue i get this message in portuguese "Windows 7 complication 7601, this copy of Windows is not genuine" on the bottom right side of the screen in white while the background is all black.

I have tried some codes (SLMGR -REARM) from youtube using CMD but it does not work for this pc, it says it is not a basic edition of Microsoft Windows. I have no idea what is going on...

Also on one of the error message that displays on startup, it says that "Windows detected an alteration that would result in the limited function of windows..."

Can someone please help? This is urgent i need to get back to work and study.
My System SpecsSystem Spec
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1 Week Ago   #2
samuria

win 8 32 bit
 
 

Welcome to the forum. You say Windows was download were from a genuine site or other have you got a serial number for it?. If it's a pirated copy using a crack it has a limited life before the crack stops working
My System SpecsSystem Spec
1 Week Ago   #3
fegsdc

Windows 7
 
 

That is the thing, i do not know if it is genuine or not or how it was downloaded on this pc, maybe my brother did it but he doesn't reply so i don't know. I thought this forum had the ability to work out/find out whether an OS is original or not.....I don't know what is going on but i've also been receiving updates from windows update weeks ago and today i got a message to "Open the Action Centre" and to download a "copy of Security" or something like that, but it does not tell me how big the files are, and also i do not have a working external hard drive so i don't know where to load the files....

Whenever i restart or switch off and on the pc, they open system repair and they ask me if i want to do a system restore....this is all so awkward because now i don't know if the problem is caused by the OS or the problems are the updates....I didn't find much on the internet either and don't know where to start or what to look for....

By the way, is there a way to see if there are any of the updates that might have affected my computer? I've been having a lot of weird updates and i don't know either if they are the problem...I'm using windows 7 and i think it is Windows 7 Pro....
My System SpecsSystem Spec
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1 Week Ago   #4
samuria

win 8 32 bit
 
 

Click on Start, then Control Panel, then click on System and Security, and finally click on System. Then scroll all the way down to the bottom and you should see a section called Windows activation, which says “Windows is activated” and gives you the Product ID. It also includes the genuine Microsoft software logo.





If you're seeing these notifications, it's likely that your copy of Windows wasn't properly activated. Click the notification and follow the steps to repair Windows or buy a genuine version of Windows if you find out the software is counterfeit.

Until you correct the issue, you'll receive periodic reminders that Windows is not genuine. Your desktop may also turn black to emphasize the messages. You can reset it, but it will return to black every 60 minutes until the issue is resolved.

Windows will always be able to get critical security updates, even if your version isn't genuine. However, other updates and benefits are available exclusively for genuine Windows software.
My System SpecsSystem Spec
1 Week Ago   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

Windows Genuine and Activation Issue Posting Instructions - Windows 7 Help Forums

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
https://www.microsoft.com/en-gb/howt...spx#PCPurchase
My System SpecsSystem Spec
1 Week Ago   #6
fegsdc

Windows 7
 
 

It says "Status not available" for "Windows Activation", and for product key it also says Product ID: Not available. But i am pretty sure it was there before....

My brother is younger than me and he has graduated from Oxford university, I doubt that he has downloaded a fake copy of windows 7 on this mother's computer, by the way i went to windows update and saw the history of downloads and from 8 of june to today, 22nd June, they are all updates for Microsoft Security Essentials.

I have skimmed through a Thread in this forum from Drainbolt (a user in this forum) and it seems that he had the same issue except it wasn't linked to a fake or pirated OS so there are high chances that I either got a virus or there is something else affecting my pc...

By the way i also just removed 2 severe quarantined threat items from April from Microsoft Security Essentials antivirus, and have only done a quick scan a few hours ago and nothing malicious was found on this pc....
My System SpecsSystem Spec
1 Week Ago   #7
fegsdc

Windows 7
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {0BEB7940-A6BF-4764-9BD2-FA6A45B4145B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.200102-1707
TTS Error: T:20200622104029943-
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\ho\AppData\Local\Programs\Opera\launcher.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0BEB7940-A6BF-4764-9BD2-FA6A45B4145B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-4286276734-3310501458-39126471</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8470p</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68ICF Ver. F.32</Version><SMBIOSVersion major="2" minor="7"/><Date>20121205000000.000000+000</Date></BIOS><HWID>B4783407018400FE</HWID><UserLCID>0816</UserLCID><SystemLCID>0816</SystemLCID><TimeZone>Hora padrão África Centro Oeste(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>652661B3704D86</Val><Hash>5c7OMEl02VxSmZhYisl0Nu7Ch/I=</Hash><Pid>89388-707-1758833-65084</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 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

Licensing Data-->
Versão do serviço de licenciamento de software: 6.1.7601.17514
Erro: chave do produto não encontrada.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:14:2020 01:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAABAAAABQABAAEA6GH8036H7syuQRT2Kn1KZRAZPLliU1j0lmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		179B    
  FACP			HPQOEM		179B    
  HPET			HPQOEM		179B    
  MCFG			HPQOEM		179B    
  TCPA			HPQOEM		179B    
  SSDT			HPQOEM		SataAhci
  SSDT			HPQOEM		SataAhci
  SLIC			HPQOEM		SLIC-MPC
  FPDT			HPQOEM		179B    
  BGRT			HPQOEM		179B    
  SSDT			HPQOEM		SataAhci
  SSDT			HPQOEM		SataAhci
  ASF!			HPQOEM		179B
My System SpecsSystem Spec
.
1 Week Ago   #8
fegsdc

Windows 7
 
 

Inside the battery it says Windows 7 Pro OA MEA and there is also a Product Key.
My System SpecsSystem Spec
1 Week Ago   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

hi

use that product key, its likely as you used non HP install media the automatic self activation failed.

then rerun the Mgadiag tool.


Thats a great little lappy using it to post this, upgraded RAM to 16gb and slammed an SSD in it


Roy
My System SpecsSystem Spec
1 Week Ago   #10
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

one other comment

as the mgdiag and the error report are in Portuguese, he may have added a language pack.
IF the system was EN-UK and portuguese was added it could not have been done legitamately, not allowed on Pro versions of W7


Roy
My System SpecsSystem Spec
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