Hello, im having problems with updating my windows 7 (64 bit). It has been going on for some time and nothing on the internet has helped so far. I even tried updating to windows 10 but since i cannot install updates it wont work.
I would appreciate any help. Please let me know what kind of additional info should I add to this thread in order to help someone help me.
Thanks in advance!
Hi Grasshopper,
please run KB947821 (SURT), will give us the info we need
file is in C >> Windows >> Logs >>>CBS... SURT
Roy
Hi,
unfortunetly I don't have a file named like this in that folder. Attached are the files in the CBS folder.
I tried downloading the KB947821 online but it just says it is not applicable to my computer.
GrasshopperMZ
32 bit version says that here's the link to the 64 bit version
When you run SURT, the CheckSUR.log is temporary in the CBS folder
System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821)
or you can download my AutoSURT64.exe from my OneDrive
It is SURT 64 bit, self-extracting installer, it contains M$ SURT plus a small batch script to automate the process. SURT runs, and a copy of the CBS folder is placed on your desktop. Click extract.
Hi!
Ran the program, not sure which file is needed so:
CheckSUR.log
CheckSUR.persist.log
GrasshopperMZ
Thank you for the logs!
The CheckSUR.log works.
The CheckSUR.persist.log is persistent: i.e. continue to exist; be prolonged.
Similar to .cab files within the cbs folder
Here's the relevant part of the analysis for you
Summary:
Seconds executed: 1541
Found 42 errors
CSI Manifest All Zeros Total count: 20
CBS MUM Corrupt Total count: 10
CBS Catalog Corrupt Total count: 10
CBS Registry Error Total count: 2
I most likely have all the missing manifests, cat and mums. cat/mums are always replaced in pairs.
Problematic is the registry errors, Failed to open store key
I'll work on locating the missing or corrupt files in my 300,000+ repository.
Here's the missing files
Please download from my OneDrive and run
CheckSUR to Temp.exe
Then run AutoSURT64 again & post CheckSUR.log from the CBS folder that will appear on your desktop.
Snick
Hi Snick!
Here it is: CheckSUR.log
Thank you so much!
GrasshopperMZ
No problem, that's why we're here to provide you with FREE HELP!
The files I sent you will fix those errors, not the below issue.
Still concerned regarding: CBS Registry Error Total count: 2
If that persists and we cannot resolve it, then the resolution would be a Repair Install/In Place Upgrade.
You cannot simply delete and reenter it,
Nor can you copy and paste another in its place, at least I've never attempted it.
From CheckSUR.log
(f) CBS Registry Error 0x00000002 Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect Failed to open store key
Checking Component Watchlist
Checking Packages
(f) CBS Registry Error 0x00000002 Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\ Failed to open store key
I'm hoping the packages I sent you will fix the Failed to open store key issue.
Hi Snick,
Not sure I understood you, should i run the same file you sent me before again? (AutoSURT64.exe)
Also could you elaborate on how to do that: Repair Install/In Place Upgrade?
Thank you!
Quote