Win7 Pro box recently started displaying not genuine

bobseven · 24 May 2023

Code:

Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Code: 0Cached Online Validation Code: 0x0Windows Product Key: *****-*****-P6JBV-9P8H2-3TB9HWindows Product Key Hash: H8t6484P8KA5h2SiWjMCEpTRxGw=Windows Product ID: 00371-152-5954903-85438Windows Product ID Type: 5Windows License Type: RetailWindows OS version: 6.1.7601.2.00010100.1.0.048ID: {59D2E091-1386-4E1C-BB5B-180F0607D9F3}(1)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 7 ProfessionalArchitecture: 0x00000009Build lab: 7601.win7sp1_ldr_escrow.200102-1707TTS Error: Validation Diagnostic: Resolution Status: N/AVista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->Office Status: 109 N/AOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->Other data-->Office Details: <GenuineResults><MachineData><UGUID>{59D2E091-1386-4E1C-BB5B-180F0607D9F3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3TB9H</PKey><PID>00371-152-5954903-85438</PID><PIDType>5</PIDType><SID>S-1-5-21-2378735323-2825635020-2261387872</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D975XBX_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BX97510J.86A.1351.2006.0821.1744</Version><SMBIOSVersion major="2" minor="3"/><Date>20060821000000.000000+000</Date></BIOS><HWID>3CC03107018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  Spsys.log Content: 0x80070002Licensing Data-->Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, OCUR add-on for Ultimate,HomePremium,Enterprise,Professional,ServerHomePremium,EmbeddedDescription: Windows Operating System - Windows(R) 7, RETAIL channelActivation ID: 4a8149bb-7d61-49f4-8822-82c7bf88d64bApplication ID: 55c92734-d682-4d71-983e-d6ec3f16059fExtended PID: 55041-00170-972-900102-00-1033-7601.0000-3642019Installation ID: 011506524685668822630534247966916864368874125875970046Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340Partial Product Key: J64XXLicense Status: LicensedRemaining Windows rearm count: 4Trusted time: 5/24/2023 12:35:56 AMName: Windows(R) 7, Professional editionDescription: Windows Operating System - Windows(R) 7, RETAIL channelActivation ID: e838d943-63ed-4a0b-9fb1-47152908acc9Application ID: 55c92734-d682-4d71-983e-d6ec3f16059fExtended PID: 00371-00170-152-595490-01-1033-7601.0000-1232013Installation ID: 007690960904246356616781434551331270690164702896502204Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340Partial Product Key: 3TB9HLicense Status: LicensedRemaining Windows rearm count: 4Trusted time: 5/24/2023 12:36:02 AMWindows Activation Technologies-->HrOffline: 0x00000000HrOnline: 0x00000000HealthStatus: 0x0000000000000000Event Time Stamp: 5:22:2023 06:00ActiveX: Registered, Version: 7.1.7600.16395Admin Service: Registered, Version: 7.1.7600.16395HealthStatus Bitmask Output:HWID Data-->HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEA6GG0f9UoGN3CejrDSOQYeuLDTGWwl9xW7H4qhQ==OEM Activation 1.0 Data-->N/AOEM Activation 2.0 Data-->BIOS valid for OA 2.0: yes, but no SLIC tableWindows marker version: N/AOEMID and OEMTableID Consistent: N/ABIOS Information:   ACPI Table Name	OEMID Value	OEMTableID Value  APIC			INTEL 		D975XBX   FACP			INTEL 		D975XBX   HPET			INTEL 		D975XBX   MCFG			INTEL 		D975XBX   WDDT			INTEL 		D975XBX   ASF!			INTEL 		D975XBX   SSDT			INTEL 		CpuPm  SSDT			INTEL 		CpuPm  SSDT			INTEL 		CpuPm  SSDT			INTEL 		CpuPm  SSDT			INTEL 		CpuPm

Hi,

After over a decade of reliable service, my Win7 DVR box has decided to show the dreaded "This computer is not running genuine Windows" dialog. Clicking on the "Resolve online now" takes me to a bunch of unrelated links. The control panel system tab shows "Windows is activated". There have been no hardware or software changes in the past 6 months. Running sfc /scannow did not show any errors. Not sure what to check next.

TBH I'd love to pave this box over with Win11 as it is the last Win7 holdout in the household, but unfortunately I couldn't find a working Media Center solution for Win11.

Any help would be appreciated.

-- bob

torchwood · 24 May 2023

Hi Bob

looks like your licencing store has thrown a wobbly, report showing 2 different keys, please do the following

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

Code:

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
(all one line)
net start sppsvc

slui.exe

After a couple of seconds Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case
or in your case on the cd box ending J64XX
Reboot and Post back with a new MGADiag report

re W11 - your box is to old to fulfill MS's requirements for that OS, 10 will be ok
if you decide to go brand new, this key will activate W11

bobseven · 26 May 2023

Thanks for the quick response torchwood.

I just ran through your sequence of steps and it seems to be reactivated now. Strangely it showed the 'successfully reactivated' dialog immediately after slui.exe, but then asked for the key upon rebooting. I'll keep an eye out for the 'not genuine' dialog in case it reappears, but hopefully that did the trick.

Thanks again for your help.

-- bob