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Windows 7: Windows 7 Telephone Activation - Fails

06 Feb 2010   #1
tuxedo504

Windows 7
 
 
Windows 7 Telephone Activation - Fails

I have a Family Three Pack License and activated all three within the last couple of months with no problem.

I replaced the motherboard and processor in one machine and of course Windows required activation.

Online activation fails as expected and when I go through the Telephone Activation System it fails as well.

My problem is and has been since yesterday the system does not transfer me to an activation specialist to explain the situation. The system says they are unable to process my call and to call back later.

Anyone else having this problem?


My System SpecsSystem Spec
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06 Feb 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Here is a list of worldwide numbers. Some even have local numbers. I would call trying both (if your area has two). Call during off hours. Late at night or early morning may be best. Your problem seems to be unique. You may be calling from a high call area and not enough suport.

http://www.microsoft.com/licensing/e...n-centers.aspx
My System SpecsSystem Spec
06 Feb 2010   #3
gregrocker
Microsoft MVP

 

Please let us know how this works out.

Normally the robocall deactivates the license on the old machine and activates it on the new one.

But since the same key is used for 3 computers (isn't it?) in the 3-pack, I have wondered how they would know which license to deactivate during the robocall.

Thus it may likely require a person to handle it, so perhaps this might also be the reason they have stopped selling 3-packs.
My System SpecsSystem Spec
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07 Feb 2010   #4
tuxedo504

Windows 7
 
 

What a difference calling a different number makes. I was calling 888-725-1047 as specified by the Telephone Activation screen. It would not ever allow me to get to a person.

Since I have the Family Three Pack it evidently qualifies as a ' Volume License ' and therefore calling 716-871-2781 (or probably 888-352-7140) which is the Volume License Center for United States worked.

I was almost immediately transferred to a person by the automated system. Very nice guy who took my information from the activation screen, verified it and gave me the new activation information to activate my third license.

Thanks guys.
My System SpecsSystem Spec
07 Feb 2010   #5
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

So very glad to help you Tuxedo. Enjoy the Operating System
My System SpecsSystem Spec
07 Feb 2010   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Tuxedo,

Everyone here voluteers their time to help others. The reward comes in the form of a clear solution, like I was able to provide to you, and the happines that is felt when the recepient of the advice, gives us a nice TY and a kind word.

I was a winner on all counts. All the best to you.
My System SpecsSystem Spec
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 Windows 7 Telephone Activation - Fails




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