Windows 7: Cannot install Office 2007 update

Anderson2 · 07 Feb 2010

I purchased and have Office 2007 ultimate installed on my new windows 7 laptop and it runs fine.

Windows updates tells me there is an important "2007 Microsoft Office Suite Pack 2 (SP2)" to download. But 8 attempts to download and install fail with Error Code 8020000E.

How do I get around this?

Thanks. Jeff

Anderson2 · 07 Feb 2010

I misspoke. I have Office 2010 Ultimate installed biut office update tells me that I need to install "2007 Microsoft Office Suite Pack 2 (SP2)". Not sure why other than I have some data files created by Office XP.

UrbanBounca · 07 Feb 2010

Have you downloaded all other updates before the SP's?

Anderson2 · 09 Feb 2010

My error again. Let me start again.
What I purchased and installed is indeed *Office 2007 ultimate* (not 2010 which does not exist!) I was confused because I purchased it online on Jan 16 2010 and the registration email I received started with something about 2010, but actually referred to my purchase of Office 2007 ultimate. I feel really stupid.

I installed it fine and it accepted the registration text I entered and it works fine. This is Windows 7 Home Premium 64 bit on a new laptop.

But: Windows Update tells me there is an important important update it calls:
"The 2007 Microsoft Office Suite Service Pack 2 (SP2)" and other W 7 updates. All updates install fine except for the 2007 Office Suite. It fails with an Error Code 8020000E.

UrbanBounca asked if I had installed any other updates. I checked my update history and see that I had previously installed many other Office 7 updates including "2007 MS Office Suite Pack 1 (SP1). All were successful except for this one that keeps failing and I do not know why or what to do about it.

Is there a phone number at Microsoft I can call ask why this is happening?

Thanks.

raf051888 · 09 Feb 2010

Have you tried restarting since install Office 2007 SP1? Also, you aren't wrong Office 2010 does exist. Its still in the beta stages though. I'm trying it out myself.

steve-pressman · 09 Feb 2010

You might want to try un-installing Office 2007 run CCleaner clean out your reg and then do a fresh install and apply the updates after.

Steve

Anderson2 · 09 Feb 2010

Yes, I have rebooted many times since then.

I finally found the Microsoft support site and sent them an email explaining the problem. It's apparently free and they say they will respond within 1 day. I'll wait for them to reply before trying uninstalling and re-installing the Office suite.

Jeff

mitchell64 · 10 Feb 2010

Hallo Anderson2; If your update download is corrupted this workaround will create a new (clean) download folder in Distibution Software and download the update from scratch again.

Note; this will clear your update history and windows update will search your computer for missing updates but it will not affect your already installed updates

You will still be able to still see installed updates by selecting Installed Updates in the bottom LH corner of windows upate control panel

update error 8020000E

Hope this is of some help

Delphin · 10 Feb 2010

Quote: Originally Posted by Anderson2

Yes, I have rebooted many times since then.

I finally found the Microsoft support site and sent them an email explaining the problem. It's apparently free and they say they will respond within 1 day. I'll wait for them to reply before trying uninstalling and re-installing the Office suite.

Jeff

This error will occur if your volume name or guide is changed. have you recently changed volume label?..

renaming the software distribution folder will solve the issue.

Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.

Rename the "SoftwareDistribution" folder: a. Click Start, click Run, type
%systemroot%, and then click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.

Let us know the result

Delphin

Anderson2 · 10 Feb 2010

(Below is what Microsoft support advised. I did Steps 1-4 with no results).

I appreciate your advice Delphin. I did not rename any volumes that I recall.

I ran services.msc but found no service named Automatic Updates service. This is W7. Could it have another name in W 7 64 bit?

I did find the SoftwareDistribution folder but did not do anything with it till I hear back from you. In case it makes an y difference, Windows updates has successfully installed many other updates as recently as earlier today. It is just the Office SP2 update that refuses to install even though many other earlier Office 2007 updates installed fine.

Thanks.

Quote:

Step 1: Remove Multiple Versions of Office Suites
1.Click on Start > Control Panel.
2.Click on Classic view on the left Pane.
3.Double click on Programs and Features (in case of Vista), Add/Remove programs (in case of Windows XP).
4.Check for multiple/trial versions of Office & uninstall them. (If you see "2007 Microsoft Office Systems" , uninstall it).
5.Restart the computer and check for the issue.

If the issue persists or an error is encountered when performing above steps, let's move on:
Step 2: Turn User Account Control OFF
==================================
1.Start Menu -> Control Panel -> User Accounts and Family Safety -> User Account
2.Click on User Account Control settings link.
3.Move the Slider to Never Notify
4.Click OK to make the change effective
5.Restart the computer and then check for the issue

If the issue persists or an error is encountered when performing above steps, let's move on:

Step 3: Run the Detect and Repair tool from Programs and Features
1.Click Start, and then click Control Panel.
2.Double-click Programs and Features.
3.Click Microsoft Office Edition 2007, and then click Change.
Note In this option, Edition represents the Microsoft Office edition that is installed on the computer.
4.Click Repair, and then click Continue.
5.Now check for the issue.

If the issue persists or an error is encountered when performing above steps, let's move on:
Step 4: Perform Windows clean boot
1.Click Start and then click Run or Start Search.
2.Type "msconfig" in the box (without quotation marks) and then click OK.
3.Switch to "Services" tab.
4.Check "Hide All Microsoft Services" and click Disable All button.
5.Switch to Startup tab, click Disable All, click "OK" to reboot your computer.
6.When you see the message, choose "Don't show this message or launch the System Configuration Utility when Windows starts" and click OK.
7.Now check for the issue.

Note: You can go back to normal boot by checking back those options.
To restart the system in Normal mode
1.Click Start, type msconfig.exe in the RUN box, and then press ENTER to start the System Configuration Utility.
2.On the General tab, click Normal Startup.
3.Click OK, and then click Restart.

If the issue persists or an error is encountered when performing above steps, let's move on:

Step 5: Enable Office Source Engine service
Determine the status of the Office Source Engine service. To do this, follow these steps:

1.Click "Start", type "services.msc" (without the quotation marks) in Run or in Start Search box, and then click "Enter".
2.In the list of services, double-click "Office Source Engine".
3.View the option that appears in the "Startup type" list.
4.If the start type is set to "DISABLED", modify the startup type to a setting of "Manual". To do this, right-click "DISABLED" list, click Properties, General tab. And then select "Manual" in the "Startup type" list, Click on "Apply" and Then Click on "Start" and "OK".
Repeat 4& 5 for Windows Installer also (in services.msc ) , there is an option called windows installer
5.Try to install the Office Update locally again.

If the issue persists or an error is encountered when performing above steps, let's move on:

Step 6: Remove Office 2007 keys from Registry [Please make sure your have Office 2007 setup disk]

Note: Before you Run the Fix IT tool please ensure "User Account Control" is OFF

Turn User Account Control OFF
==================================
1.Start Menu -> Control Panel -> User Accounts and Family Safety -> User Account
2.Click on User Account Control settings link.
3.Move the Slider to Never Notify
4.Click OK to make the change effective
5.Restart the computer and then check for the issue

Uninstall and reinstall

1.Click on the link http://support.microsoft.com/kb/971179 look for and click on the same and run the tool.

2.Restart the computer after it is uninstalled.
3.Now try to reinstall Office 2007 and then check for the issue.