window update problem

so yesterday two updates told me they needed to be installed, i install them...and two minutes later they same two pop right back up, any ideas? i've even tried installing when shutting down, windows configures them on the reboot, then once again two minutes later windows update is popping up with the same two updates, this happened after uninstalling my norton trial and installing bit defender if that helps any. thanks.

the thing is they didn't fail.

TheLittletBowl said:

the thing is they didn't fail.

what are the kb nos of those two updatedes

dre@ms said:

Is those updates showing as installed? If yes, uninstall them, restart and then run update again and check.

yes it says they're installed, how do i uninstall them?

TheLittletBowl said:

dre@ms said:

Is those updates showing as installed? If yes, uninstall them, restart and then run update again and check.

yes it says they're installed, how do i uninstall them?

Sometimes in update history are false information

Do you have these updates already in Control panel>>Programs and Features>>View instaled Updates? If not this means updates are not installed,if yes just uninstall them in "View installed updates"

additional advices:

-Try install these hotfixes from Microsoft Download Center

-Control Panel>>Troubleshooting>>System and Security>>Fix Problems with Windows Update

-Try reregister WU in aggressive mode How do I reset Windows Update components?

-Try reregister WU libraries Repair & Fix Windows Updates with Fix WU Utility | The Windows Club

Delphin said:

TheLittletBowl said:

the thing is they didn't fail.

what are the kb nos of those two updatedes

they're KB973688 and KB973688

Flavius said:

TheLittletBowl said:

dre@ms said:

Is those updates showing as installed? If yes, uninstall them, restart and then run update again and check.

yes it says they're installed, how do i uninstall them?

Sometimes in update history are false information

Do you have these updates already in Control panel>>Programs and Features>>View instaled Updates? If not this means updates are not installed,if yes just uninstall them in "View installed updates"

additional advices:

-Try install these hotfixes from Microsoft Download Center

-Control Panel>>Troubleshooting>>System and Security>>Fix Problems with Windows Update

-Try reregister WU in aggressive mode How do I reset Windows Update components?

-Try reregister WU libraries Repair & Fix Windows Updates with Fix WU Utility | The Windows Club

i tried three of the four things listed and still nothing, i'll try the last thing now

edit: just tried the fourth thing and it said it encountered an error but then it said it was completed successfully?

Uninstall all 3p security software,if it don't help too follow below:

1.Run cmd.exe with administrative previlliges (right click on cmd.exe) as admin and type:

sfc /scannow

When it finish type in cmd.exe

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

on your desktop appear sfcdetails.txt file

2.Run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2
even if this tool don't solve problem it create CheckSur.log file in C:\Windows\Logs\CBS folder
3.Download firegenul Altair Technologies Ltd.
place firegenul.exe in C:\Windows\System32

next again run cmd.exe with admin previlliges and type:

firegenul

it creates report from WindowsUpdate.log and is saved to C:\Windows\System32 as FireGenReport.htm
4.Prepare log from VistaSysInfoTool VistaForums SysInfo Tool

all files sfcdetails.txt,CheckSur.log,firegenReport.htm and log from VistaSysInfo pack to ZIP format and attache to post