KB977713 and KB976881 fail under Windows 7


  1. stocktiki
    Posts : 12
    7 Home Premium
       New #1

    KB977713 and KB976881 fail under Windows 7


    Hoping someone can help me out.

    Windows Update (Windows 7 HP) trying to install Office Outlook Junk Email Filter (KB977713) and Security Update for PowerPoint 2003 (KB976881) - but failing.

    Things tried so far:

    1. Restarted Office Source Engine, as recommended by: Windows Update error 80070643

    Failed.

    2. Tried rebooting and reinstalling.

    Failed.

    3. Tried taking system recommended install and shut down. The Windows 7 shut down screen says it's updating, but on restart, it says fail.

    It's puzzling, because I've installed Office updates before on this exact same PC.

    Any suggestions? Thank you!
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  3. Flavius
    Posts : 748
    Windows 7 Professional x64 PL
       New #2

    1.Try this tool Description of the Patch Registration Cleanup Tool
    2.If really nothing help just reinstall Office or better upgrade to newest version
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  4. stocktiki
    Posts : 12
    7 Home Premium
    Thread Starter
       New #3

    KB977713 and KB976881 fail under Windows 7


    Found the answer and just posting it here in case anyone in the future encounters the same issue.

    It's pretty simple -- just uninstall Office 2003 -- and reinstall. After reinstalling, the Windows Updates applied fine.

    Strange but true.
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