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Windows 7: Windows Update Kills my computer????

11 Feb 2010   #1
Splatercash

Windows 7 Professional
 
 
Windows Update Kills my computer????

Ok, this might take some explaining as I'm not that technically minded.

I bought an all singing all dancing computer in Nov 09 complete with Windows 7 Professional 64-bit. A week after I got my computer Windows Update intalled some essential updates. Immediately after the restart I noticed that my Logitech G15 keyboard display was cycling through the functions for no obvious reason. Over the next few days more and more strange activity occurred until it got to the point that Window 7 locked up and didn't work at all. Even Task Manger would freeze, yet programs that were open (word, mozilla, games, etc) would still run fine.

A friend who is technically minded spent ages trying to roll back drivers, etc to figure out what was wrong. System restore failed as did all other attempts. In the end, as the comp was only a week old, I cut my loses and reinstalled Windows 7 onto a freshly formatted drive.

Fast forward trouble free computing until today....

So, I get up and windows wants to install another update. I've updated several times over the last few months with no problems so I tell it to install the essential stuff. I'm so paranoid that I never let it install things without my permission and never install optional stuff. After the restart the G15 display is playing up....and I already know!

Sure enough, the first thing to die is Karspersky which thinks all of it's databases are obsolete and turns itself off. Rather than waiting for Windows to slowly die like the last time I tried a system restore. This failed to fix the problem.

Eventually I resorted to my back up plan which I put in place after the first failure in November. Basically I have 3 hard drives: an SSD c:drive and two 1TB data drives. I use one of those drives solely as a back up of the other two and it takes a complete back up and system image every week.

I booted from my Windows 7 disk formatted the other two drives and installed the computer back to exactly how it was when it last backed up at the weekend. This resolved the problem.

However, windows update is now pestering me to install the updates shown in the picture below. I obviously don't want to do that because it absolutely kills my computer (I can't stress how utterly unusable it became that last time around. Strangest crash I've ever seen....it even got the point that 'safe mode' wouldn't work!!). However, I've paid good money for a genuine copy of Win 7 despite a perfect cracked copy being available to me at the time. It seems crazy to have done that and to not use the update facilities?

Does anyone have any clue what is doing on? Also, why do MS release essential updates that do so much damange?

FWIW I was fairly certain it was the malicious software removal tool that caused the problems in November and is comes as little surprise that the Feb edition of that tool was in this mornings updates.....is it the cause?




My System SpecsSystem Spec
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11 Feb 2010   #2
electrotune1200

Windows 8 Pro
 
 

You might want to read up on this....

I'm not sure if it's causing your problems. Maybe a good place to start though.

Is Windows 7 reliability fix making PCs less reliable?
My System SpecsSystem Spec
11 Feb 2010   #3
Barman58

Windows 10 Pro x64 x3, Ubuntu
 
 

Not realy an answer but you should be able to right click on an update in the list and choose to hide it - this will mean that you will not be prompted to load install the particular update in the future.

as to why this is causing issues with your system all I can suggest is that you, to be safe, perform a full malware scan, just in case the malicious software removal tool is actually finding something, (part of it's install routine actually runs a scan though even this may be a false positive).

I would also check on the latest drivers for the effected hardware at the the hardware manufacturer's site, we have other users of the same keyboard here and yours is the first issue I have seen here with updates

@electrotune1200 read up on what? was there supposed to be a link?
My System SpecsSystem Spec
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11 Feb 2010   #4
Splatercash

Windows 7 Professional
 
 

Quote   Quote: Originally Posted by electrotune1200 View Post
You might want to read up on this....

I'm not sure if it's causing your problems. Maybe a good place to start though.
Read up on what?
My System SpecsSystem Spec
11 Feb 2010   #5
Splatercash

Windows 7 Professional
 
 

Just ran a full Virus Scan with Kaspersky Anti-Virus 2010. Is that sufficient to find all malware or should I be running some other program(s).
My System SpecsSystem Spec
11 Feb 2010   #6
electrotune1200

Windows 8 Pro
 
 

I forgot to post the link.... sorry

It's posted now
My System SpecsSystem Spec
11 Feb 2010   #7
Barman58

Windows 10 Pro x64 x3, Ubuntu
 
 

Quote   Quote: Originally Posted by Splatercash View Post
Just ran a full Virus Scan with Kaspersky Anti-Virus 2010. Is that sufficient to find all malware or should I be running some other program(s).
I would suggest a scan with Malwarebytes just to be sure, probably KIS would find anything but never hurts to double check

Malwarebytes.org
My System SpecsSystem Spec
11 Feb 2010   #8
Splatercash

Windows 7 Professional
 
 

Malwarebytes found 4 infected files but nothing that looked too serious. 3 of them I could 'account' for - if that makes any sense.

Pretty confident my computer is clean and in good working order. I'm quite careful with it as it is vital to my work.

Seems to be the case that MS occassionally release an update that just doesn't agree with it. My guess is that the malware removal tools are usually to blame so I think I'll avoid installing them. I've got Kaspersky scanning regularly and using real-time protection and I'll regularly scan with Malwarebytes.
My System SpecsSystem Spec
11 Feb 2010   #9
Barman58

Windows 10 Pro x64 x3, Ubuntu
 
 

My own policy with updates from Windows update is to check as to the actual issues/potential issues that they are designed to fix and to de-select anything that I know will not apply to me, although I do tend to install all security related updates.

I never install driver updates from WU but If I see an update available i will check with the manufacturer's site to see what they are currently offering.

basically I use WU as an information system but still make the final decision myself

I also insert a manual restore point before any update
My System SpecsSystem Spec
11 Feb 2010   #10
brady

 

Those updates have caused numerous issues. Their minor revisions don't seem to be helping anyone either. All I can say is wait on the update(s) to be fixed, then install them 1 by 1 manually.
My System SpecsSystem Spec
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 Windows Update Kills my computer????




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