Windows 7 Update Not Working. Code 64C and 800B0100


  1. modix
    Posts : 7
    Windows 7 Professional
       New #1

    Windows 7 Update Not Working. Code 64C and 800B0100


    Windows 7 Update Not Working. Code 64C and 800B0100

    4 important updates to install. Starts, creates restore point. One update works then second stops.


    Security Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB954430)

    Installation date: ‎21/‎02/‎2010 10:31 PM

    Installation status: Failed

    Error details: Code 64C

    Update type: Important


    Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB973688)

    Installation date: ‎21/‎02/‎2010 10:31 PM

    Installation status: Failed

    Error details: Code 64C

    Update type: Important


    Update for Internet Explorer 8 Compatibility View List for Windows 7 (KB978506)

    Installation date: ‎21/‎02/‎2010 10:31 PM

    Installation status: Failed

    Error details: Code 800B0100

    Update type: Recommended



    Update for Rights Management Services Client for Windows 7 (KB979099)

    Installation date: ‎21/‎02/‎2010 10:31 PM

    Installation status: Failed

    Error details: Code 800B0100

    Update type: Recommended


    Help suggested trying System Update Readiness Tool. Downloaded and installed but didn't make the Update work. Back to still having 4 updates to install.

    Any suggestions?
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  3. Flavius
    Posts : 748
    Windows 7 Professional x64 PL
       New #2

    Find CheckSur.log file in C:\Windows\Logs\CBS folder and attache this file to post
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  4. modix
    Posts : 7
    Windows 7 Professional
    Thread Starter
       New #3

    Hi, Thanks for that.

    Here's the files you requested. The first one was 5MB so you can find it on this link.

    www.modixsales.com.au/CBS.log

    The others are attached.

    Hopefully you can make sense of it!
    Windows 7 Update Not Working. Code 64C and 800B0100 Attached Files
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  6. Flavius
    Posts : 748
    Windows 7 Professional x64 PL
       New #4

    1.Empty folder C:\Windows\Logs\CBS
    next download files attached to post and unpack them anywhere
    2.Navigate to C:\Windows\Servicing\Packages,takeownership of this folder and add your account to have full control
    3.Copy my files to this folder -if you have already any file then replace it.
    4.Remove your account from permissions to Packages folder
    5.Restore ownership of Packages folder back to "NT Service\TrustedInstaller"
    6.Again try install hotfixes

    helpful links (please read them)

    Take Ownership of file - Vista Forums
    TrustedInstaller - Restore as Owner - Vista Forums
    Folder Permissions - Vista Forums

    If it still don't help again run Readiness Tool and attache to post new CheckSur.log file
    Last edited by Flavius; 26 Jul 2010 at 05:36.
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  7. modix
    Posts : 7
    Windows 7 Professional
    Thread Starter
       New #5

    Ok,
    Done all that. 2 of 5 updates worked, 3 still failed.
    Run the readiness tool and the checksur.log file is below.


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7600.20593
    Package Version 7.0
    2010-02-25 16:39

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 908
    No errors detected

    The error codes are 80073712 and 64C

    The ones not updating is KB954430, KB 973688 and KB979306

    Any further suggestions?
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  8. modix
    Posts : 7
    Windows 7 Professional
    Thread Starter
       New #6

    And heres the new CBS file.

    www.modixsales.com.au/CBSno2.log
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  10. Flavius
    Posts : 748
    Windows 7 Professional x64 PL
       New #7

    1.Reset WU components in aggressive mode How do I reset Windows Update components?.empty C:\Windows\temp folder

    2.Run cmd.exe with administrative previlliges (right click on cmd.exe as admin) and type:

    sfc /scannow

    If none of above suggestions help please uninstall update KB979306 -CBS.log report strange errors relate to this hotfix log3.txt.All updates install one by one but KB979306 leave at the end.
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