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Windows 7: Windows Not Genuine

24 Feb 2010   #11
Barman58

Windows 10 Pro x64 x3, Ubuntu
 
 

Quote   Quote: Originally Posted by Phase View Post

I tried patching the problem with a few help from Google nothing.

The copy of Windows 7 was an OEM version from Dell when I bought my previous comp for my mom they gave her the disk free in Jan, I used it on my comp and did a fresh install and I thought everything was fine..
The above statements would actually suggest to me that the WAT software is working correctly. The use of a Dell supplied OEM install on any system, other than the one it was supplied for, is prohibited under the licence terms so therefore would be classed as non genuine.


My System SpecsSystem Spec
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24 Feb 2010   #12
Phase

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Barman58 View Post
Quote   Quote: Originally Posted by Phase View Post

I tried patching the problem with a few help from Google nothing.

The copy of Windows 7 was an OEM version from Dell when I bought my previous comp for my mom they gave her the disk free in Jan, I used it on my comp and did a fresh install and I thought everything was fine..
The above statements would actually suggest to me that the WAT software is working correctly. The use of a Dell supplied OEM install on any system, other than the one it was supplied for, is prohibited under the licence terms so therefore would be classed as non genuine.
I beg to differ on that statement, I've been using Dell PCs since I got my first computer 10+ years ago. As my understand, Dell products works on Dell PCs, I've used many previous Windows Disk that was supplied to me from Dell on another Dell PC and everything worked flawlessly. The only thing is, Dell software doesn't work on another computer like an HP for example...I've verified with Dell and never had a problem with their software booting up on multiple computers once its a Dell, although they don't suggest it.
My System SpecsSystem Spec
24 Feb 2010   #13
Barman58

Windows 10 Pro x64 x3, Ubuntu
 
 

As you have a Dell OEM copy of the operating system on your Dell machine that they have OK'ed then Dell would be responsible for authenticating the software, (this is the way that OEM copies are provided - all support functions are provided by the actual OEM rather than Microsoft).

A quick call to Dell support should have you up and running in short order
My System SpecsSystem Spec
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24 Feb 2010   #14
gregrocker

 

Did you use the Product Key on the Certificate of Authenticity stickered to your machine to activate install done with your Mom's computer's Dell OEM disk?

If not, and you used a Product key intended to upgrade your Mom's Dell computer instead, then you may have been caught using an OEM upgrade key on a machine for which it was not intended.

Several who have reported here that they were able to use Win7 Upgrade kits on other computers are on thin ice since MS required these Upgrade keys to be somehow locked to intended machine by maker.

If you used your own machine's key, then there should be no problem as you just used an OEM installer, as long as you used your same version.
My System SpecsSystem Spec
24 Feb 2010   #15
Phase

Windows 7 Ultimate x64
 
 

When I installed I was prompt to enter the Product Key on the side of the computer.
I'll try calling Dell tonight.
My System SpecsSystem Spec
24 Feb 2010   #16
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Once you reach Dell, even if they cannot help you at that particular number, they will give you advice.

Many ohter posters were able to be helped by calling the number that I provided you in my previous post.
My System SpecsSystem Spec
24 Feb 2010   #17
Thorsen

Win7 Home Premium 64x
 
 

The only thing I can think of is to uninstall the OS from your Mom's comp and install your OS on her comp, Uninstall your OS and install her OS on your system and upgrade it with the upgrade key. It won't let you upgrade any other OS than the one it was provided for.

Edit: Or: purchase your own win7 version and install the Dell OEM win7 upgrade on your mom's computer for her.
My System SpecsSystem Spec
24 Feb 2010   #18
Phase

Windows 7 Ultimate x64
 
 

No help from Dell...their saying it's a Microsoft Activation issue. Microsoft can't provide support because I can't see the "Activate By Phone" section on screen to provide the Licensing, they won't accept just the product key...hmm...I tried doing a System Restore to Feb 22nd, thinking that would work but didn't. So I guess I'm out of options now...

I'm guessing I'd have to try re-installing it.
My System SpecsSystem Spec
24 Feb 2010   #19
gregrocker

 

Reapply key using Change Product Key link at Computer>Properties (scroll to bottom of page).

This will either reactivate or fail activation providing the number to call for activation.
My System SpecsSystem Spec
24 Feb 2010   #20
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

suggest you visit the store where you purchased the computer. With great probability you do not have a "genuine" version of Win7 on the computer.
My System SpecsSystem Spec
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