issues after installing updates

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  1. Posts : 47
    windows 7 home premium 64 bit
       #1

    issues after installing updates


    hi guys

    basically it installed 5 updates on tuesday night and shut down

    started it up wed and all worked fine for a few mins then if i tried loading anything my comp just froze so had to restart, which i then had to repair and restore to previous update to get it to work

    wed night it installed these 5 updates again, then when i tried my comp today i got same issue again

    since then i installed the media player update and 1 other and left the 3, KB976264, KB976662 & KB978637

    so one of these has some kind of issue with it, anybody any ideas, as i could leave the updates and not install them but i think they are security updates and my mcafee security centre isnt fully protected now

    thanks
      My Computer


  2. Posts : 748
    Windows 7 Professional x64 PL
       #2

    Go to Windows Update>>view update history,click on the error and read error code and post here
      My Computer


  3. Posts : 112
    Windows® 7 Home Premium SP1 [x64]
       #3

    If there are no error codes placed with the Updates, uninstall the 5 updates you installed, restart... then, install the updates ONE by ONE...

    To be ultra thorough, install one of the updates, use your computer awhile, if it doesn't freeze, then that update is fine. Continue to do that until you find the update that causes the issue.

    THEN report back here with what Update it is..
      My Computer


  4. Posts : 47
    windows 7 home premium 64 bit
    Thread Starter
       #4

    did the other 3 1 by 1 and it seems to have worked ok

    cheers
      My Computer


  5. Posts : 47
    windows 7 home premium 64 bit
    Thread Starter
       #5

    seems the update i though i installed didnt and came back last night and caused the issue again

    its definately the KB976264
      My Computer


  6. Posts : 748
    Windows 7 Professional x64 PL
       #6

    Twister said:
    seems the update i though i installed didnt and came back last night and caused the issue again

    its definately the KB976264
    Check list of installed updates in Programs and Features>>View Installed updates (not in updates history! -sometimes it may show incorrect information!) .If really have installed KB976264 then just uninstall and reinstall it.

    if it doesn't solve problem.

    KB976264 is Application Compatbility Update Application Compatibility Update for Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2: February 2010

    Maybe it require uninstall manually any older hotfix relate to Application Compatbility Update.

    Prepare log from VistaSysInfoTool (select all) VistaForums SysInfo Tool - Vista Forums

    Log attache to post
      My Computer


  7. Posts : 47
    windows 7 home premium 64 bit
    Thread Starter
       #7

    i had to restore so its ready to be downloaded and installed to my comp again

    if i click HIDE will this stop it from installing
      My Computer


  8. Posts : 5,092
    Windows 7 32 bit
       #8

    Twister said:
    i had to restore so its ready to be downloaded and installed to my comp again

    if i click HIDE will this stop it from installing
    It might be a good idea once you have the system working, to turn updates off for a bit. Let things stabilize. The more things you change the more interactions you get. That's why I try to keep modifications of the OS to the Service Pack level unless there's a specific thing I know I need, like the "hanging copying files dialog" thing in Vista. I definitely put that fix on.
      My Computer


  9. Posts : 47
    windows 7 home premium 64 bit
    Thread Starter
       #9

    i tried turning updates off when it did it the 1st time but then my mcafee security said i wasnt protected so thought id best put it back on
      My Computer


  10. Posts : 5,092
    Windows 7 32 bit
       #10

    Twister said:
    i tried turning updates off when it did it the 1st time but then my mcafee security said i wasnt protected so thought id best put it back on
    Who you going to believe? Me or your own eyes? :)
      My Computer


 
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