It tells me my windows 7 isn't genuine

sronsr · 17 Mar 2010

I have installed my windows 7 about 4 months ago, its activated and working fine until about 5 days ago when i received a message telling me my windows isn't genuine, how can that be?

I have installed it using my Windows 7 CD
I have activated it with my serial key or activation key or whatever its called

I'm not entirely sure what I'm doing, but I've seen a command or something on the forum that opens up that window...

Anyway, I keep receiving this error:

how can i fix it? I live in Israel so calling Microsoft is VERY expensive and will be my last option.

Thanks A lot for any replies!

FZ21Z · 17 Mar 2010

sronsr said:

how can i fix it? I live in Israel so calling Microsoft is VERY expensive and will be my last option.

Hi.

If you don't have the option for phone activation, you'll need to ring them to sort it out, which is a hassle, but you shouldn't have any problems if you have a legit version.

SIW2 · 17 Mar 2010

I think the 1-800 is a free number ?

ISR,,,%Israel%,1-800-350-444,+44 870 2411963

sronsr · 17 Mar 2010

What do you mean by Phone Activation? Is there any difference between that and calling them?

FZ21Z · 17 Mar 2010

sronsr said:

What do you mean by Phone Activation?

You should have the option to activate by phone, where your OS would give you a code, which you then input to the automated phone centre, and then you would input the code you're given on your computer to activate your Windows.

As you don't have that option, you'll have to ring and speak to a real person. Where did you get your Windows from?

FZ21Z · 17 Mar 2010

Have a read of this - How to contact a Microsoft Product Activation Center

Bill2 · 17 Mar 2010

Click on that "Resolve Online Now" button.

sronsr · 17 Mar 2010

i got it from a store called Ivory( same store where i bought my PC ), www(dot)ivory(dot)co(dot)il

if nothing works i'll contact them, i got this page in my bookmarks so i can update this topic any time i want,
FZ21Z, is the phone service automated or do i speak to a person(thats bad because I probably have to wait forever on the phone)?

CarlTR6 · 17 Mar 2010

I have never had over a two minute wait the three times I have had to activate via a live person on the phone.

sronsr · 17 Mar 2010

I got lost with all the links but I entered Slui.exe 4 and chose Israel, then I entered the 6 numbers 8 times(there were 9 sets but only 8 slots to type them in..) and it told me Activation successful, I have seen that "Activation Successful" window before but I was still getting those "this computer is not running genuine windows" windows, anyway, hope its fixed now...

By the way, sorry if I'm double posting...

Carl, I called them and it was an automated phone line but it told me they couldn't activate and that I might have been a victim to pirating but when i entered those codes on my PC it worked... strange... maybe i mis-typed a number on the phone