Hello, I am really sorry if there is already loads of information on this error code but I am a little thick at understanding all of the jargon.
In a nutshell I have a 3 week old desktop PC that keeps telling me windows 7 may not be genuine and will not allow me to update ? It's not able to search for updates and hasnt done so since 28/3/10 ?
I have done a system restore as thats about it for my knowledge ?
Please help ?
Hi and welcome to the forums. Please make sure Windows 7 is activated; you can do this by going to the start menu and searching for 'Activate Windows' and hitting enter.
A new Window should open, if at the top it says 'Activation was Successful', then windows is activated, if it doesn't follow what it says on screen to activate it.
It may also be worth running a scan for viruses using AntiMalware Bytes (Malwarebytes Anti-Malware - Free software downloads and software reviews - CNET Download.com) just to see if you its a virus thats causing this, it most likely isn't but won't do any harm just to check.
Please post back with any results.
Please could you also fill in your System Specs in User CP, it just makes life easier for everyone in the long run.
Oli
Thanks for the reply Oli, I tried to activate windows but it says an error has occured and that I should contact Packard bell ! ?Hi and welcome to the forums
A new Window should open, if at the top it says 'Activation was Successful', then windows is activated, if it doesn't follow what it says on screen to activate it.
It may also be worth running a scan for viruses using AntiMalware Bytes (Malwarebytes Anti-Malware - Free software downloads and software reviews - CNET Download.com) just to see if you its a virus thats causing this, it most likely isn't but won't do any harm just to check.
Please post back with any results.
Please could you also fill in your System Specs in User CP, it just makes life easier for everyone in the long run.
Oli
I am now running a quick scan .....
If you go to Computer and right click in the empty space and click properties a window should come up looking something like the attachment. In the corresponding part of your window to the yellow highlighted bit in my attachment you should see a product ID, if you do not please post a screenshot using the snipping tool of what you see. If you do see a product Id code, make sure it corresponds to the code printed on your machine (underneath on the blue Microsoft sticker usually).
Oli
Hi Oli, Just asked my kids how to do a print screen LOL
Not sure if it has been attatched ??
As you can see it says not available ?
This is odd. I did some research and it seams this is mostly associated with people trying to illegally activate Windows 7.
Follow this guide and hopefully it should sort itself out after a restart.
Click on the start menu and type 'services'.
Press enter.
In the big list that appears in a new window scroll down to Software Protection and double click on it.
Make sure in the drop down menu after the words 'Startup Type' that 'Automatic (Delayed Start)' is selected.
Click 'OK'.
Restart.
Report back.
Oli
Uninstall all 3p security software and try again,you can also try use this tool Genuine Microsoft Software
If really nothing help to constact with manufacturer support is good idea.
I would go with what Flavius said about contacting Packard Bell.
Packard Bell's contact page is here
The only other thing you could try is a repair install but the chances are Packard Bell haven't given you a full Windows 7 install disk, just some recovery disks which aren't of much use in this situation.
Sorry that we couldn't be of more help.
Oli
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